crash dumps

[Grafters8]

Can anyone help me with the problem I am having with the computer crash dumping. The problem report is

Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 82B2115E
BCP3: C5337B54
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Thanks - computer illiterate of Herefordshire

 

[Silverhazesurfer]

What were you doing at the time of the crash? Does it happen often and can you re-create it?

https://www.pcreview.co.uk/forums/reading-dump-files-t4035605.html

I have not been able to complete the detailed instructions, but if you have a problem, we can work through it.

 

[Grafters8]

It happened while I was using Facebook via Firefox, but the machine has crash dumped several times before, but I didn't make a note of the reasons. I have taken all the online games off, am using Avast antivirus and spyware software too so there are no viruses etc. My machine is three years old now

 

[Silverhazesurfer]

What version of Windows?

Also, can you post the dump files? They are located in C:\Windows\Minidump. Pick the most recent file by date. Right click the file, highlight send to and choose compressed folder. Then post that file. If you have additional, that helps as well.

 

[Grafters8]

Apparently it is a problem with Windows Vista and Microsoft are aware of it. I'll just have to wait until they have solved the problem. Anyway, thanks for your offer of help.

 

[Silverhazesurfer]

have any links?

 

[Grafters8]

No. It was just an internet windows fault finder and it came up with the message that there was a problem with Windows Vista and Microsoft Inc were trying to sort the problem out.

 

[Silverhazesurfer]

alright. well, good luck in the future.