Corrupt PDF's send via Outlook 2003 SP1

[cliffchroust]

Corrupt PDF's send via Outlook 2003 SP1: on XP Pro, Symantec Antivirus
installed with email scanning.

Problem doesn't seem to occur with anything but PDF's.

When I (or anyone else in the office with this installation) send PDF's
they are corrupted.

ex. "This PDF has become damaged...."

I've tried disabling Symantec, Shutting down everything but outlook and
sending emails, Still happens. Installing a different client solves the
problem but this inst a viable option for our office.

If I Zip the PDF it is no problem.

Appreciate the help.
-C

 

[Vanguard]

Corrupt PDF's send via Outlook 2003 SP1: on XP Pro, Symantec Antivirus
installed with email scanning.

Problem doesn't seem to occur with anything but PDF's.

When I (or anyone else in the office with this installation) send PDF's
they are corrupted.

ex. "This PDF has become damaged...."

I've tried disabling Symantec, Shutting down everything but outlook and
sending emails, Still happens. Installing a different client solves the
problem but this inst a viable option for our office.

If I Zip the PDF it is no problem.

So HOW are you sending the PDF files? In Outlook, do you use Insert to
attach an existing .pdf file onto your e-mail? Or do you use some menu or
function inside an application (other than Outlook) to send the PDF content
to the e-mail client? Are you using the embedded e-mail editor in Outlook,
or are you using Word as the e-mail editor? Have you checked what add-ons
or plug-ins are installed in Outlook (Tools -> Options -> Other ->
Advanced)?

 

[cliffchroust]

Hello Vanguard,

I will just drop them into the new email to attach them via the
embedded Outlook interface.

I have business contact manager installed (this is the office addon
product)

I attempted to update office via the microsoft website and it failed so
I'm at a loss if its a patch fix.

For add-ins:
Chapura (for my TREO 600)
Windows CE Support
Exchange extendsion property pages


Thanks for the help!
-C

 

[Vanguard]

Hello Vanguard,

I will just drop them into the new email to attach them via the
embedded Outlook interface.

What happens when you use the Insert menu to attach the .pdf file(s)?

I have business contact manager installed (this is the office addon
product)

I attempted to update office via the microsoft website and it failed so
I'm at a loss if its a patch fix.

Have you scanned for malware (which often blocks Windows Update)?

For add-ins:
Chapura (for my TREO 600)
Windows CE Support
Exchange extendsion property pages

What happens when you start Outlook in its safe mode ("outlook.exe /safe")?
The add-ons do not get loaded in safe mode.