cordless mouse and problems after Service Pack 3


W

watercupcake

I installed Service Pack 3 yesterday, and now my cordless mouse creates a
complete shutdown. After the installation, at startup, I got a blue screen.
I started in safe Mode that seemed to work, so starting up again in regular
mode gave me blue screen. By accident (or divine intervention) I unplugged
the mouse stick and started up and it went through. I plugged the stick back
in and immediately got the blue screen. Unplugged it, stated it, put in a
memory stick into the same USB port, no problem. plugged the mouse stick
back in - blue screen. SO- I removed the mouse driver and am working
without it. Every time I log back in, the system wants to reinstall the
driver. I'm afraid. My initial solution was by complete accident. What
could be the issue?
 
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W

watercupcake

Yes I did- It's a microsoft wireless optical mouse and I re downloaded the
driver. Plugged in the mouse and got the same response. Blue screen and a
message about addressing non-addressable memory. If I unplug the stick and
reboot, I can still use the computer but not with the mouse. I plugged a
memory stick into the USB port and it works fine. I plugged the mouse into
my mac book and it works fine. I know it has something to do with Service
Pack 3. Everything was fine until I downloaded that.
 
S

smlunatick

Yes I did- It's a microsoft wireless optical mouse and I re downloaded the
driver. Plugged in the mouse and got the same response. Blue screen and a
message about addressing non-addressable memory. If I unplug the stick and
reboot, I can still use the computer but not with the mouse. I plugged a
memory stick into the USB port and it works fine. I plugged the mouse into
my mac book and it works fine. I know it has something to do with Service
Pack 3. Everything was fine until I downloaded that.

Did you follow the recommendations to do prior to installing SP3?

One other step I would do is to deactivate my anti-virus / anti
spyware software (or even remove it) since these can potentially block
the correct updating of core files. These may see the SP3 update as a
virus / spyware.
 
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M

m32

Did you follow the recommendations to do prior to installing SP3?

One other step I would do is to deactivate my anti-virus / anti
spyware software (or even remove it) since these can potentially block
the correct updating of core files. These may see the SP3 update as a
virus / spyware.

Same thing happened to me. TWO microsoft mouses and the same error,
too. Right after service pack three. I did a lot of work to make 3
work on my HP AMD (!) machine. I uninstalled and reinstalled some USB
ports as well - they would randomly disconnect. There are several
threads about this on technet, too. Let me know if anyone finds a
resolution for this.
 

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