Continuous reboots after SP3 or SP4 installation

[djfrederi \(remove-this\)]

Hi,
I am currently running Windows 2000 Professional Service
Pack 1.
I downloaded the Service Pack 4, installed it, rebooted
the computer and entered a continuous reboot cycle. It
almost boots up - gets to the "Loading personal settings"
window then the screen goes all blue with the
message "KMODE_EXCEPTION_NOT_HANDLED" ... "- ntoskrnl.exe.
Next I downloaded Service Pack 3 and tried to install
it, but I had the same result - continuous reboots. The
only difference now is that the message
is "PAGE_FAULT_IN_NONPAGED_AREA".
I recovered from both problems by booting up in SAFE
MODE and uninstalling the service pack update.
Does anybody have any ideas? I need to get to at least
Service Pack 3 so I can install M/S Office Professioal
2003 for my wife.

Thanks,
Dan Fredericks

 

[Dave Patrick]

Try installing in safe mode without any third party stuff running.
(anti-virus and the like)

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi,
| I am currently running Windows 2000 Professional Service
| Pack 1.
| I downloaded the Service Pack 4, installed it, rebooted
| the computer and entered a continuous reboot cycle. It
| almost boots up - gets to the "Loading personal settings"
| window then the screen goes all blue with the
| message "KMODE_EXCEPTION_NOT_HANDLED" ... "- ntoskrnl.exe.
| Next I downloaded Service Pack 3 and tried to install
| it, but I had the same result - continuous reboots. The
| only difference now is that the message
| is "PAGE_FAULT_IN_NONPAGED_AREA".
| I recovered from both problems by booting up in SAFE
| MODE and uninstalling the service pack update.
| Does anybody have any ideas? I need to get to at least
| Service Pack 3 so I can install M/S Office Professioal
| 2003 for my wife.
|
| Thanks,
| Dan Fredericks

 

[djfrederi \(remove_this\)]

Dave,

I downloaded SP4 from the web site, rebooted my computer
in the SAFE MODE and ran W2KSP4_EN.EXE, the service pack
installation routine.
The service pack installed with the same results - when
Windows restarted - it got to the "Loading Personal
Settings" then I got the blue screen with the
error "KMODE_EXCEPTION_NOT_HANDLED" again. The address
was the same - "Address 80462147".
Interesting thing... When I rebooted again in SAFE MODE
to uninstall SP4, the uninstall wizard got stuck on
the "Running Processes After Uninstall" step. It was
there for over 20 minutes before I "end task"'ed it with
Task Manager. Then I restarted my computer and it seems
to be running okay again. (i.e. The SP4 uninstall abort
didn't seem to hurt it).

Any other ideas as to how I can install SP4?

Thanks,
Dan

 

[Dave Patrick]

You might check that all hardware drivers and mb bios are the latest
version.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave,
|
| I downloaded SP4 from the web site, rebooted my computer
| in the SAFE MODE and ran W2KSP4_EN.EXE, the service pack
| installation routine.
| The service pack installed with the same results - when
| Windows restarted - it got to the "Loading Personal
| Settings" then I got the blue screen with the
| error "KMODE_EXCEPTION_NOT_HANDLED" again. The address
| was the same - "Address 80462147".
| Interesting thing... When I rebooted again in SAFE MODE
| to uninstall SP4, the uninstall wizard got stuck on
| the "Running Processes After Uninstall" step. It was
| there for over 20 minutes before I "end task"'ed it with
| Task Manager. Then I restarted my computer and it seems
| to be running okay again. (i.e. The SP4 uninstall abort
| didn't seem to hurt it).
|
| Any other ideas as to how I can install SP4?
|
| Thanks,
| Dan

 

[djfrederi \(remove-this\)]

Dave,
I'm not real sure how to do this... I bought the
computer from Dell 3 years ago. How do I figure out what
hardware I have and where to go to check for the latest
drivers?
What's "mb bios"? I think I understand what the bios
is, but I've never heard of the "mb" bios.

Thanks,
Dan

 

[Dave Patrick]

Go here and put in your service tag.
http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs

(same thing mb = motherboard)

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave,
| I'm not real sure how to do this... I bought the
| computer from Dell 3 years ago. How do I figure out what
| hardware I have and where to go to check for the latest
| drivers?
| What's "mb bios"? I think I understand what the bios
| is, but I've never heard of the "mb" bios.
|
| Thanks,
| Dan

 

[djfrederi \(remove_this\)]

Dave,

Thanks for all your help. I really appreciate it.

The problem turned out to be a file called "windrvr.sys"
that was in my c:\winnt\system32\drivers directory. I
don't know why I have this file, but I renamed it and SP4
installed without any problems.

That's the short answer but it took a while to find it.
I finally wound up calling Microsoft and getting help from
them. It took them a couple of days to figure it out,
too, so I don't feel so bad.

Anyway, I certainly appreciate your help. Thanks to you
I also have my BIOS up-to-date along with several other
things.

Sincerely yours,
Dan Fredericks

P.S. My wife is happy now, too. Office 2003 installed
without any problems after SP4 started working.

 

[Dave Patrick]

Glad to hear it is resolved. Thanks for the feedback.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave,
|
| Thanks for all your help. I really appreciate it.
|
| The problem turned out to be a file called "windrvr.sys"
| that was in my c:\winnt\system32\drivers directory. I
| don't know why I have this file, but I renamed it and SP4
| installed without any problems.
|
| That's the short answer but it took a while to find it.
| I finally wound up calling Microsoft and getting help from
| them. It took them a couple of days to figure it out,
| too, so I don't feel so bad.
|
| Anyway, I certainly appreciate your help. Thanks to you
| I also have my BIOS up-to-date along with several other
| things.
|
| Sincerely yours,
| Dan Fredericks
|
| P.S. My wife is happy now, too. Office 2003 installed
| without any problems after SP4 started working.