Contacts viewed thru Contact Icon, no access thru To: when creating an e-mail

[Beth]

I recently copied my outlook.pst file into a newly installed Outlook
2003. I can view my contacts thru the Contact icon, but when I am
creating a new e-mail and I click on To: to view and select a contact
there or no entries to select from.
How do I get access to my contact when sending an e-mail?

 

[Russ Valentine [MVP Outlook]]

Answer is posted here almost daily.
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Beth]

Thank you Russ.
I had tried something similar, but these instructions did the trick.

Beth