contacts remain but all have lost email addresses

[DJenkins]

I have a user that went into their contacts and noticed that while all of
their contacts are in the address book, all of them lost their email
addresses. All other fields remain but email address is blank.

 

[Brian Tillman [MVP - Outlook]]

I have a user that went into their contacts and noticed that while all of
their contacts are in the address book, all of them lost their email
addresses. All other fields remain but email address is blank.

Sounds like the person imported contacts. Did it ever work? If so, what did
they do or change just before the addresses vanished?

 

[mcbogers]

I have the same problem. I copied contacts from Outlook 2003 from my
workcomputer in Excel files and tried to import these in Outlook 2007 on my
home computer. All the fields in the contacts were copied, but not the
emailadresses.
I copied in this way several times from OUtlook 2003 to Outlook 2003 and
never had this problem before. Can anyone help?

 

[Gordon]

I have the same problem. I copied contacts from Outlook 2003 from my
workcomputer in Excel files

And why would you have done that? If you are on Exchange, create a pst file,
copy the contacts to it. If not on exchange, just copy the pst file. Then
take that pst file home - IF your employer has given you permission to do
so.

and tried to import these in Outlook 2007 on my
home computer.

If you'd done some research and done the above, there would have been no
need to import and all your Contact data would have been intact.

 

[Karl Timmermans]

Aside from Gordon's answer/suggestion being the "method of choice" and the
best way to move contacts between systems (instead of export/import) - some
questions:

#1 - Does the Excel file itself actually contain email addresses?
- if no - problem is at the source - when info was exported
- if yes - what kind of email addresses are contained?
a) SMTP (i.e. (e-mail address removed)) or
b) Exchange - if Exch - wha is the value of the
EmailAddressType field? If these are Exch
addresses - won't do you much good anyhow
on a local configuration

#2 - If the XLS file contains email addresses that are SMTP
- when importing - were the fields <manually> mapped?
(or to ask another way - are you sure the Email field was
mapped?)
- what field was the EmailAddress mapped to (should have been to
(the Email Address field specifically and not Email or
Email 2 etc)
- if SMTP addresses - nothing should be mapped to the
EmailAddressType field - auto-filled by Outlook

In short - the only reason you would not have Email addresses imported with
everything else is because there was an issue with either
a) the source data <or>
b) import mapping.

The Outlook import/export process works perfectly when used correctly
and there are no issues with the data to be imported.

Karl
____________________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer/DataPorter/Exporter/Toolkit/Duplicate Contact Mgr
"Contact import/export/data management tools for Outlook '2000/2007"
http://www.contactgenie.com