contact list cannot be displayed

[Guest]

My user is writing an email. When she click TO to bring up her contact list,
Outlook displays a message stating the address list could not be displayed.
When I go into Options, the file locations tab is greyed out. She is Outook
XP, on a XP Pro machine.

Any ideas?

 

[Vince Averello [MVP-Outlook]]

If you right click on the Contacts folder and choose Properties, what shows
on the Outlook Address Book tab?

 

[Guest]

Show this folder as an email Address Book is checked
Name of the address book: Contacts

 

[Vince Averello [MVP-Outlook]]

Hmm, maybe multiple Contact folders are selected to be shown. What shows
here: Tools menu > Email accounts > View/Change existing directories or
address books > Click Next > Highlight Outlook Address Book > Click Change

 

[Guest]

yup, that is what it was. I backed up the visible contact list, then removed
one of duplicate contact books and crossed fingers. Closed and reopened
Outlook and it worked!

Thanks Vince