Contact information does not appear in the address book in Outlook

[GreggP]

I'm using Outlook 2007 and none of my contacts appear when I pick the address
book in Outlook. I have lots of contacts listed in the 'Contacts' section.
This problem appeared after a clean install of Windows 7 RC and reinstalling
Office Ultimate 2007. I migrated all the data and after a little tweaking got
most things working, except this...

It looks like this is a common problem, with this recommended solution from
the knowledge base:

http://support.microsoft.com/kb/287563

This behavior occurs because Outlook requires that you complete the
following steps before your contact information is available for you to
address messages by using your address book:
1. Install the Outlook Address Book service.
2. Mark your contact folder for use with your address book.
3. Specify either an e-mail address or a fax number for each item that you
want to appear when you address messages.

I followed these instructions, but it still didn't fix the problem.

First, I opened my Account Settings dialog (Tools->Account Settings); then
clicked on the Address Book tab. Since my 'Outlook Address Book' was listed,
I closed the dialog and moved on to step 2 (as per the instructions).

Secondly, I switched to 'Contacts' and opened the Contacts properties
(File->Folder->Properties for 'Contacts'), then I picked the Outlook Address
Book tab. The instructions tell you to check the box labeled "Show this
folder as an e-mail Address Book". However, this option is diabled or grayed
out and I cannot check the box.

Since step 2 didn't work, step 3 didn't make any sense. I don't know what
folder list they are referring to here.

 

[GreggP]

Yes, Gordon, I used Windows Easy Transfer. It seemed like the logical thing
to do.

Now that I have all my mail folders migrated, will creating a new profile
screw things up?

 

[Gordon]

Yes, Gordon, I used Windows Easy Transfer. It seemed like the logical
thing
to do.

Now that I have all my mail folders migrated, will creating a new profile
screw things up?

No. In fact it'll do the opposite - it'll cure your problem!

 

[GreggP]

I was a little worried because I'm dealing with 4 data files (personal
folders, business folders, business contact manager and a hotmail data folder
that is sync'd using Outlook Connector) and seven email accounts.

So, after I created a new profile, I had to add all my data files and email
accounts. And it worked.

Hopefully, I'll remember all this when I have to upgrade from the RC to the
release version of W7.

You'd think the Windows Easy Transfer would work...

Anyhow, thanks for your help.