constant shutdown/restart

[wehrmann]

Posted this a few days ago. Got some good advice from Will Denny
(thanks!) but wasn't able to solve problem, so I'll try again.
Running xp. At start up, I will get a 'windows installer' window, that
is supplanted with a Norton window stating it 'doesn't
recognize-uninstall & reinstall.' After ~30 seconds, XP goes to restart

and this cycle continues as long as I continue to log in with password.

Went to safe mode, disabled automatic shut-down. Restarted again and
got blue screen with the following:
***STOP 0x0000007E (0xC0000005, 0x855D56B3, 0xA8B07C7C, 0xA8B07978)
***HSFHWBS2,sys -AddressF6C1A0E9 base at F6BFE000, Datestamp 40d22194
Anybody heard of similar problem(s)? Any ideas how I can fix this
problem? Not very savvy when it comes to these issues.......Thanks in
advance

 

[Malke]

Posted this a few days ago. Got some good advice from Will Denny
(thanks!) but wasn't able to solve problem, so I'll try again.
Running xp. At start up, I will get a 'windows installer' window, that
is supplanted with a Norton window stating it 'doesn't
recognize-uninstall & reinstall.' After ~30 seconds, XP goes to restart

and this cycle continues as long as I continue to log in with password.

Went to safe mode, disabled automatic shut-down. Restarted again and
got blue screen with the following:
***STOP 0x0000007E (0xC0000005, 0x855D56B3, 0xA8B07C7C, 0xA8B07978)
***HSFHWBS2.sys -AddressF6C1A0E9 base at F6BFE000, Datestamp 40d22194
Anybody heard of similar problem(s)? Any ideas how I can fix this
problem? Not very savvy when it comes to these issues.......Thanks in
advance

Look up the Stop Error here:
http://www.aumha.org/win5/kbestop.htm

The HSFHWBS2.sys is a modem driver. Try uninstalling/reinstalling the modem
driver. Never get drivers from Windows Update. Get them from:

1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM computer
(HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the drivers.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific model
machine and look at the specs (you'll be there to get the drivers anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor. The older Aida32 is good for this, too.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.aumha.org/free.htm - Aida32 (hosted on Jim Eshelman's site)

And as always since presumably the error didn't always exist:

The First Question Of Troubleshooting: what changed between the time things
worked and the time they didn't?

Malke