connot send or receive e-mail

[ann]

i have been using windows e-mail forever, since the 6/22 i have not been able
to send or receive. i get error message stating:
connection to server failed account, 'pop.charter.net' ,
serverop.charter.net" protocol; pop3, port 995, secure (ssl): yes, socket
error.10060, error number: oxooocc03 i have been reading other
questions and answers and have tried most, downloaded regcure, nothing has
worked. thanks ann,

 

[t-4-2]

I don't have an answer for you.
But .... DO NOT USE " REGCURE ". Un-install it.
Don't mess around with the registry unless you are very knowledgeable in
computer.
t-4-2

 

[Gary VanderMolen]

As far as I know, Charter does not support advanced ports like 995 or SSL.
Change the incoming server port to 110 and uncheck the SSL option.
You can do so by going to Tools, Accounts, select that account, Properties,
Advanced.

Never use registry cleaners. They only cause more trouble.

 

[ann]

i tried your suggestion now it comes up; server failed etc. protocol prot
110 secure (ssl)-- which i unchecked-- no socket error 10061
0x800ccc0e

thanks
ann

 

[Gary VanderMolen]

You are paraphrasing the eror message. We need the exact error message.
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

If your ISP is Charter, use these setup instructions:
http://www.charter.com/customers/support.aspx?supportarticleid=1781

 

[ann]

The connection to the server has failed. Subject 'Fw: Send a Hallmark
Smilebox for Father's Day - choose from 33 designs for dad. Plus more new
designs this week!', Account: 'pop.charter.net', Server: 'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number:
0x800CCC0E

The connection to the server has failed. Account: 'pop.charter.net', Server:
'pop.charter.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E
thank-you for looking at this,
ann

 

[Spirit]

Are you running Norton 360? If so check with Symantec. Could be
other anti-virus issues. Whatever you use Stop It (TaskManager -
Processes if necessary) and test email. (I use Avast Home and turn
off any used shields.)

Is it possible Charter has changed their server names or required
settings, like using MyServer Requires Authenication?
Check your settings. Be sure to check server names, ports, and SSL.

Their Help for OE6 shows mail.charter.net used for both Pop3 and SMTP
Server names. This does say authenication not used.
http://www.charter.com/customers/support.aspx?supportarticleid=1241

I just checked their HELP - Ask a Question and :

Incoming E-Mail Server: pop.charter.net
Outgoing E-Mail Server: smtp.charter.net
Server Type: POP3 Server

Just found better instructions for OE6 at Charter, just compare these to
your Windows Mail settings. They need to be the same.

http://www.charter.com/customers/support.aspx?supportarticleid=1782

Help for Winmail (try the server names above) it is possible they support
both server settings or are intransition to the Pop3 and SMTP you use now.
http://www.charter.com/customers/support.aspx?supportarticleid=1781

 

[Gary VanderMolen]

(Answered in the thread "cannot send or receive in outlook express.)
Please use only one thread per issue.