connection S L O W I N G down!

[Guest]

Just recently my connection to the internet has slowed down incredibly.
It can take 5 mins or more just to open the home page on my ISP, Wanadoo.
I am on a dial-up 56K modem which reports a speed of around 45.2Kb/s.
When I try to go to a website I will ofen get just the top of the page and
then the modem activity stops for ages. It might then restart for a few more
bytes and stop again. My ISP says that they have no problems and that the
cause is a MSWinXP upgrate damaging Norton IS. No-ne else seems to have heard
of this problem. I reinstalled NortonIS but of course I need a 20mb down load
to bring everything up to date. I simply cannot get the download as the
system is so slow.
I also notice that on the status report on the connection (click on the two
computers icon) I get masses of errors on the receive side. Just to contact
his board I have received 155Kb and incurred 253 errors - increasing as I
write!! Is thisa level of error normal? What could cause the errors?
I have not added any new progs to cause this to happen, it just suddenly got
very slow.
Any help or advice greatfully received.

 

[Brian Cryer]

Just recently my connection to the internet has slowed down incredibly.
It can take 5 mins or more just to open the home page on my ISP, Wanadoo.
I am on a dial-up 56K modem which reports a speed of around 45.2Kb/s.
When I try to go to a website I will ofen get just the top of the page and
then the modem activity stops for ages. It might then restart for a few
more
bytes and stop again. My ISP says that they have no problems and that the
cause is a MSWinXP upgrate damaging Norton IS. No-ne else seems to have
heard
of this problem. I reinstalled NortonIS but of course I need a 20mb down
load
to bring everything up to date. I simply cannot get the download as the
system is so slow.
I also notice that on the status report on the connection (click on the
two
computers icon) I get masses of errors on the receive side. Just to
contact
his board I have received 155Kb and incurred 253 errors - increasing as I
write!! Is thisa level of error normal? What could cause the errors?
I have not added any new progs to cause this to happen, it just suddenly
got
very slow.
Any help or advice greatfully received.

Whilst you will get errors when using a modem, you are getting more that you
would reasonably expect. This would indicate a problem either with the
modem, the line or driver software. I would suspect the modem or the driver
software. It would be worth reinstalling the drivers for your modem
(uninstall the modem and then reinstall). I don't think that uninstalling
the modem should take out your dial-up connections, but it might do so make
sure you can restore those if you have to. If that doesn't make any
difference then see if there is a more up to date driver available for your
modem.

Failing that, see if you can borrow someone else's modem. If the problem
does away then it is related to the modem.

Hope you get it working,

Brian.

www.cryer.co.uk/brian

 

[Guest]

Brian,
Thanks for the quick response. Today, I pre-empted your advice and bought a
new modem which I will install tonight. I will let you know if that clears it.
Thanks again,

 

[Guest]

Hi Brian,
You were right, it was the modem. All fixed and going well.
You would not beleive the crap i got from the techies at my ISP. At one
point they said the problem was a conflict between a recent XP upgrade and
Norton IS, they suggested that I reinstall Norton. Next they wanted me to
mess about with my registry. I drew the line right there.
Anyway, thanks for all your help.

 

[Brian Cryer]

Glad you got it working.

In my experience many technical support people will do the minimum necessary
to get you off their back - and thus aren't helpful. There are some who are
brilliant, but they are few and far between.

regards,

Brian.

 

[Guest]

Yep, that's very true - but why didn't Wanadoo get any of the "few"??
Thanks again,

 

[Guest]

K56flex or v.90 modem required, Pacific Bell discribed this problem.
Dial-In Locations where there are Different 56K and 33.6 Kbps Dial-In Numbers
If you have a modem with 33.6 speeds or less, or if you have an x2
technology 56K modem, you must continue to dial into the current 33.6 Kbps
dial-in number. The reason for this is that our 56K modem pools have been
optimized for K56flex or v.90 modems only. Users who attempt to dial into our
56K modem pool and who do not have a K56flex or v.90 modem will not see
speeds associated with 56K and may experience significant connection and
performance difficulties. Go to the 56K FAQ for help on finding out what kind
of modem you have.
Ed