my internet connection keeps dropping out and re-dialing
even when browsing simple pages. It becomes far worse
when I am sending emails with say 1.0mb file attachments.
I am running xp pro with 56k dial up modem which has had
it's driver updated by windows update. Problem existed
before and after update. I have nortons system works
2003, Ad-Aware. Problem happens with nortons on or off. 2
other computers in our house do not have this problem so
it is not the phone line, nor virus, nor spyware. Email
senind problem happens with outlook express as well as
outlook. Very frustrating problem so I would appreciate
any help.
David
David,
Do you have the latest drivers and / or modem connect string? Verify the modem
connect string from the manufacturer.
Try another modem. Maybe this one has gone bad.
If that's not it, I have to recommend that you search for malware again.
AdAware is not the only diagnostic appropriate here. Neither is NSW. All
diagnostics are free.
Cross-check NSW - try these free online virus scans:
<
http://www.bitdefender.com/scan/license.php>
<
http://www.pandasoftware.com/activescan/com/activescan_principal.htm>
<
http://housecall.trendmicro.com/housecall/start_corp.asp>
Now, cross-check AdAware.
First, download LSP-Fix and WinsockXPFIx from <
http://www.cexx.org/lspfix.htm>,
and CWShredder from <
http://www.majorgeeks.com/download4086.html>. All are
free.
Next, run CWShredder. Have it fix all variants.
Now check for, and remove, spyware. Get HijackThis
<
http://www.majorgeeks.com/download.php?det=3155> and Spybot S&D
<
http://security.kolla.de/index.php?lang=en&page=download>. Both free.
1) Install and run Spybot. First update it ("Search for updates"), then run a
scan ("Check for problems"). Trust Spybot, and make all recommended deletions.
2) Install and run HijackThis. Do NOT make any changes immediately. Save the
HJT Log.
3) Have your HJT log interpreted by experts at one or more of the following
forums (and post it here):
<
http://forums.net-integration.net/>
<
http://www.spywareinfo.com/forums/>
<
http://forums.tomcoyote.org/>
<
http://www.wilderssecurity.com/>
If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix and / or WinsockXPFIx.
Harden your browser. There are various websites which will check for
vulnerabilities, here are three which I use.
http://www.jasons-toolbox.com/BrowserSecurity/
http://bcheck.scanit.be/bcheck/
https://testzone.secunia.com/browser_checker/
Harden your operating system. Check at least monthly for security updates.
http://windowsupdate.microsoft.com/
Block possibly dangerous websites with a Hosts file. Three Hosts file sources I
use:
http://www.accs-net.com/hosts/get_hosts.html
http://www.mvps.org/winhelp2002/hosts.htm
(The third is included, and updated, with Spybot (see above)).
And David, please don't contribute to the spread of email address mining
viruses. Learn to munge your email address properly, to keep yourself a bit
safer when posting to open forums. Protect yourself and the rest of the
internet - never post your address unmunged.
http://www.mailmsg.com/SPAM_munging.htm
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
