connecting to internet

[BDECKED]

Hi all, hope someone can help.

WE are running Windows XP upgrade from Win 98 and
everything was working fine until a few days ago when we
couldn't log on the the internet with IE. Our connection
is OK as we also have AOL and connection through them is
OK. We get a message saying "IE has experienced a problem
and is shutting down. WE have tried the following:

downloading a new version of IE but we gwet a message
saying we have a later version and installation of the new
version stops.

re-installing Windows XP but are told the OS already
exists and we can't reinstall.

WE thought of un-installing IE in order to install a new
version but have been unable to figure out how to un-
install.

Would appreciate any help/direction to fix this problem.

Thanks

 

[Jone Doe]

Start, Settings, Control Panel, Add/Remove and scroll down to Microsoft
Internet Explorer and highlight. Click add/remove and choose the "repair"
option

 

[Frank Saunders, MS-MVP]

Hi all, hope someone can help.

WE are running Windows XP upgrade from Win 98 and
everything was working fine until a few days ago when we
couldn't log on the the internet with IE. Our connection
is OK as we also have AOL and connection through them is
OK. We get a message saying "IE has experienced a problem
and is shutting down. WE have tried the following:

downloading a new version of IE but we gwet a message
saying we have a later version and installation of the new
version stops.

re-installing Windows XP but are told the OS already
exists and we can't reinstall.

WE thought of un-installing IE in order to install a new
version but have been unable to figure out how to un-
install.

Would appreciate any help/direction to fix this problem.

Thanks

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/