computer wont shut down

G

Guest

when I have been on my computer for too long it wont shut down. it's a hp
that runs on windows xp. I have done a system restore(f10) and it also has ca
anti virus in it. I know it doesn't have any bugs or viruses in it at the
momement. when its been running fo too long( it doesn't matter wehther I've
been on the internet or not) it will not shut down. I click on start, turn of
computer, it statrs to shut down, gets to my desk top screen then freezes.
what can I do to fix this problem?
 
S

sillyputty

when I have been on my computer for too long it wont shut down. it's a hp
that runs on windows xp. I have done a system restore(f10) and it also has ca
anti virus in it. I know it doesn't have any bugs or viruses in it at the
momement. when its been running fo too long( it doesn't matter wehther I've
been on the internet or not) it will not shut down. I click on start, turn of
computer, it statrs to shut down, gets to my desk top screen then freezes.
what can I do to fix this problem?

Sounds like some program or process is preventing XP from shutting
down. Try closing all open programs including antivirus, firewall,
etc. Then right-click on your taskbar, task manager, applications and
see if any programs are still running. If so, hi-light the program and
click end task.

Also, click on Start, run, type in msconfig and click OK, or hit
enter. In the system configuration utility click on the Startup tab.
Every program that has a check beside it is starting when you start
windows. Uncheck anything you don't need to start automatically. If
you don't know what something is I'd advise not unchecking it until
you find out. Don't uncheck anything from C:\windows\system32 or C:
\windows unless you're positively sure it's not a necessary Windows
file.

After you've made changes and reboot your computer a window will popup
saying there have been changes in the system config. Check: "Don't
show this message or launch the system config again."
 
K

Ken Blake, MVP

when I have been on my computer for too long it wont shut down. it's a hp
that runs on windows xp. I have done a system restore(f10) and it also has ca
anti virus in it. I know it doesn't have any bugs or viruses in it at the
momement.


How do you know that? Nobody can ever know that with any real
certainty. If you exercise caution, and if you run appropriate
software, you can know that it's unlikely, but it's never possible to
be sure.

You mention CA anti-virus, but you don't say anything about what
anti-spyware programs you run

when its been running fo too long( it doesn't matter wehther I've
been on the internet or not) it will not shut down. I click on start, turn of
computer, it statrs to shut down, gets to my desk top screen then freezes.
what can I do to fix this problem?


The best resource for shutdown problems is MVP Jim Eshelman's web
site,

http://www.aumha.org/win5/a/shtdwnxp.htm

I recommend you read there before doing anything else.
 
J

Jerry

I had a problem several years ago that sounds the same as yours. It turned
out to be a bad MB. It is NOT easy to trouble shoot this and I found it by
a process of elimination. Once the MB was change everything worked again.
Hope you don't have to go thru a MB change.
 
K

Ken Blake, MVP

I had a problem several years ago that sounds the same as yours. It turned
out to be a bad MB. It is NOT easy to trouble shoot this and I found it by
a process of elimination. Once the MB was change everything worked again.
Hope you don't have to go thru a MB change.


I'm not the person with the problem. I responded to his message.
Please reply to the correct message in the future.

 

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