Computer will not turn off

[Dumb Bunny]

I have XP Home Edition with all the requisite MS upgrades installed but
within the last few days my computer will not turn off or restart when I go
to START \ TURN OFF COMPUTER in the usual way.

I am always online (high speed connection) but would like to turn it off
over night if possible.

Anyone got any suggestions on how to fix this problem?

 

[Gordon]

I have XP Home Edition with all the requisite MS upgrades installed but
within the last few days my computer will not turn off or restart when I
go to START \ TURN OFF COMPUTER in the usual way.

What happens when you try? Any error messages?

 

[C.Wilder]

I have XP Home Edition with all the requisite MS upgrades installed
but within the last few days my computer will not turn off or restart
when I go to START \ TURN OFF COMPUTER in the usual way.

I am always online (high speed connection) but would like to turn it
off over night if possible.

Anyone got any suggestions on how to fix this problem?

Try holding the off button in until is does go off. Then see if it does it
again.

 

[Frank Saunders, MS-MVP OE/WM]

I have XP Home Edition with all the requisite MS upgrades installed but
within the last few days my computer will not turn off or restart when I
go to START \ TURN OFF COMPUTER in the usual way.

I am always online (high speed connection) but would like to turn it off
over night if possible.

See http://aumha.org/win5/a/shtdwnxp.htm

 

[Dumb Bunny]

What happens when you try? Any error messages?

No, no messages of any sort appear. Computer just won't shut down or
Restart.

 

[Dumb Bunny]

Try holding the off button in until is does go off. Then see if it does it
again.

Yes, holding in the off button until it turns off is O.K. but it simply
returns to the "status quo" again and still won't shut down by the normal
method.

 

[Dumb Bunny]

Thanks for this URL Frank. I will read it through carefully and try some of
the suggested solutions (warily!).