Computer shutting itself down

[Laura]

My computer shut itself down last night, and it restarted itself back
on...the thing is that when windows XP was starting, a blue screen came on
but not long enough for me to read the problem. After that, a black screen
with options on how to restart my computer came up. I tried all of them, and
only the "safe mode with networks" worked, that is how i was able to log
online and look for help.
I already tried to scan my computer and it appeared to have 11 infections
but they were all cleaned. I restarted my computer and it won't let me
restart normally.

I am not that great with computers...but i need help!

 

[Leonard Grey]

Start your computer in Safe Mode.

"How to Start Windows in Safe Mode"
http://www.pchell.com/support/safemode.shtml

Once in Safe Mode, go to: Control Panel > System > Advanced tab >
Startup and Recovery - Settings button > System failure - remove the
check mark from 'Automatically restart'.

Now restart your computer normally. When Windows stops at a blue colored
screen, read the text and find the word STOP. Make a note of the
hexadecimal number after the word STOP (it begins with 0x000...) and the
name of the error (which looks LIKE_THIS) and post back with those two
pieces of information.

 

[Laura]

Alright, so like I said on my original message, I was not able to restart in
Safe Mode, it only worked with Safe Mode with Networking.

I did all the steps and it showed:
At the top of the blue page:
BAD_POOL_CALLER

After the STOP:

0x000000c2 ( 0x00000050, 0xE1c86000, 0x00000c86, 0x0A000000)

I hope this is what you needed, and thank you so much for replying.

 

[Leonard Grey]

Thank you.

STOP 0xC2: BAD_POOL_CALLER
http://www.aumha.org/a/stop.php#0xc2

Excerpt: "Typically, a faulty driver or buggy software causes this."

 

[Laura]

What can I do now? my computer will not let me connect to that webpage, and I
tried looking it up on support.microsoft.com and it wont open either...could
you please give me some pointer steps for a solution?

 

[Gerry]

Laura

Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Havd you changed any hardware or added software before the problem first
arose?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Leonard Grey]

Can you use another computer to go to the web page I provided?

Can you think of any changes you made to the computer shortly before
this problem began? Any new hardware or software? Any updates to software?

Is it possible that your computer is infected with malware?

If the answer to all questions is 'no' your next step is to show your
computer to a professional technician.

 

[Laura]

To Gerry and Leonard,

*I did try that option of Last Known Good Configuration, it did not work.
*No yellow marks in Device Manager.
*The only "nor oficially signed" in the list was":
Name: nbsmi.sys
In folder: c:\windows\system32\drivers
file type: SYS
version: none
*the last software I added was a "bigfishgames" but I uninstalled it minutes
before the computer turned off.

I really do not know what else to do...and I do have a another computer to
look at the webpage that you, leonard, gave me. The thing is that it talks
about a Winnov Videm AVI that I do not have. I tried to remove it because it
might have caused the problem, but I didn't see it and i had never seen it in
my computer. thats all it said.

Thank you both so much for the help.

 

[Leonard Grey]

I think your next step is a professional technician. Best of luck to you.

 

[Gerry]

Laura

Is the computer a Toshiba laptop?

What errors appear in Event Viewer for your first attempt to boot in
normal mode when you encountered the problem?

Please post copies of all Error and Warning Reports appearing in the
System and Application logs in Event Viewer relating to the last boot in
normal mode . No Information Reports or Duplicates please. Indicate
which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Laura]

Thank you for the help, sorry for the delay i thought i couldnt get help from
anyone else.

Events on the last boot in normal mode:

System:
Type-error Source-DCOM Category-none
Event ID-10005
error service control manager none
7026
Application:
Type-error Source-eventsystem Category-(50)
Event ID-4609
warning MsiInstaller
none 1015

these concede with the exact time of the restarting after the crash

i hope this is what you need, thank you so much.

 

[Laura]

Thank you for the help, sorry for the delay and the mess of the
information...i also forgot about a detail, yes the computer is toshiba.

Events on the last boot in normal mode:

System:

Type-error error
Source-DCOM service control manager
Category-none none
Event ID-10005 7026

Application:

Type-error warning
Source-eventsystem MsiInstaller
Category-(50) none
Event ID-4609 1015

 

[Gerry]

Hi Laura

The copies of of the Error Reports are difficult to interpret because
they are incomplete. A complete report is in this format:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 26/10/2008
Time: 15:46:02
User: N/A
Computer: PC0939
Description:
Timeout (30000 milliseconds) waiting for the AVG Free8 E-mail Scanner
service to connect.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

The bit from "For more information" is not needed is not needed.

I appreciate it is more difficult to retrieve information in safe mode.

Is there important data on the computer you need to back up? Does this
represent any problem?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[bradyn]

my computer shuted itself down last night but it restarted normal.

 

[Gerry]

Bradyn

This is Laura's thread. Post your question as a new message rather than
as a reply to an existing message to create a new thread / conversation
with more information. If your computer shut itself down there should be
an Error Report in the System log of Event Viewer. It may not mean much
to you but some of us posting here may be able to help you with it.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[scotty]

Try This,

Boot into safe mode with networking if only option, Log into your user not
Admin if possibible otherwise choose admin, in your C:\windows\prefetch
folder manualy select all and delete the files contained in this folder.
Unplug any USB/FIREWIREetc only mouse and keyboard. look at your installed
programs and remove any suspect or unused programs. Check to make sure you
have more then 5 Gigabyte of hard drive space left for swap filing.Reboot.
Once your system is infected like this you need to rule out that it is not
hard ie do you still have a 56k modem sitting in your pci slot remove all
unused cards check the seating of video card ,ram sticks and please clean
your cpu heat sink. as this could be a curruption from simply the CPU over
heating. once you know your hardware health you will know it is software and
the best thing to do is format the system and reinstall after a back up,
there are people that can do this cost around $150 australian dollars. your
system will repay you with performance and stability.

Regards,
scotty