I have a problem with my computer shutting down after a
period of time while I am on the internet. I am trying to
download a fix with Spyware Nuker 2004 but my computer
will not stay up long enough for me to download the fix.
Could someone please help me with this problem. It's very
irritating to be on the internet and get kicked off.
Thanks
Unfortunately, you haven't provided enough information to get a good
answer. Do you get any error messages such as NT Authority, etc.? Here
are generic troubleshooting steps:
1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger
(
http://vil.nai.com/vil/stinger/) and run it in Safe Mode. Stinger is a
limited virus checker, but its advantage is that it is standalone and
doesn't need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (
http://www.safer-networking.org) and Ad-aware
(
http://www.lavasoftusa.com). These programs are free, so run them both
since they complement each other. You may also want to run CWShredder
and HijackThis from
http://aumha.org/freeware.htm. Although CWShredder
is no longer being updated, it will still clean older variants of the
CoolWebSearch malware. Be sure to update these programs before running
them. Always read the instructions before running a spyware removal
tool. It is best to run antivirus and spyware removal tools in Safe
Mode.
5) Make sure you are running a firewall.
6) Go to Windows Update and apply all security patches for your
operating system. Do not install drivers from Windows Update.
The above assumes, of course, that there is not a hardware problem.
Malke