computer shuts down when i try to save a movie file


G

Guest

Hey, I'm looking for a little help and I figured this would be the best place
to receive an answer that will fix my problem. I've made a few videos that I
really like and I'm trying to save them to my computer but every time it
begins the saving process, my computer shuts down before it can reach
anything from 20 to 30%. I've cleaned up my computer significaltly and it
still shuts down even on the lowest possible settings after running for a
couple minutes. I would greatly appreciate any help you can give me, thanks.
 
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W

Walter

steelios said:
Hey, I'm looking for a little help and I figured this would be the best place
to receive an answer that will fix my problem. I've made a few videos that I
really like and I'm trying to save them to my computer but every time it
begins the saving process, my computer shuts down before it can reach
anything from 20 to 30%. I've cleaned up my computer significaltly and it
still shuts down even on the lowest possible settings after running for a
couple minutes. I would greatly appreciate any help you can give me, thanks.
Is it a heat thing and your computer is overheating? It has
happened to me quite a few times, especially with my laptop.
 
G

Guest

Yeah that's my best guess. The first time it happened, I let Geeksquad know
and they propped my laptop up in the back to let some air to the fans which
helped one time with one of my movies but now its back and my computer is
still propped up. I've tried it under the best conditions possible: right
after startup, internet disconected, and all programs that take up a lot of
space shut down and it still dies on me around the same time. so honestly,
I'm starting to believe that it must be something else.
 
P

PapaJohn

I've had it happen on various laptops over the years, and responded to many
posts about it. I don't remember the issue being anything but overheating of
the CPU.

if it's propped up, make it higher... blow on it with a fan... take it
outdoors if the night is cool... etc.

I'll change the affinity of a laptop too if it's a dual core one, so it's
rendering with just one of the two.
 
G

Guest

steelios V8 said:
Hey, I'm looking for a little help and I figured this would be the best place
to receive an answer that will fix my problem. I've made a few videos that I
really like and I'm trying to save them to my computer but every time it
begins the saving process, my computer shuts down before it can reach
anything from 20 to 30%. I've cleaned up my computer significaltly and it
still shuts down even on the lowest possible settings after running for a
couple minutes. I would greatly appreciate any help you can give me, thanks.
I thought my computer hardware was the problem but now that I see other
people are having this problem I am 100% sure it is a software problem now!
I am having the exact same problem and it wasn't always like that! In March
for example I made 2 movies in movie maker that were fairly large and saved
them no problem. At the time I had automatic updates turned off. In July I
got an account on YouTube and uploaded the videos and decided to make more.
Now around this time I updated Java and a little while later I updated my
Flash Player Plugin and then Windows Movie Maker to version 11. Somewhere
around this time it seems Windows Movie Maker also changed slighty as for
example the length of names I could save in Windows Movie Maker were
shortened from March and similar file names all of a sudden had "_0001"
appearing after the file name. Now the thing is, I never changed anything
for this to happen and never selected to update anything with Windows Movie
Maker. I still had automatic updates turned off so it seems Microsoft snuck
an update in there with the above named updates. This update has caused the
overheating/power shut down problem except with me it started off by simply
viewing a lot of videos on YouTube (I mean hours worth of videos) and all of
a sudden my computer shut down for now reason at all. First time it ever
happened! Upon bootup it said it found a hardware error and upon further
examination I found that the CPU was overheating. Ever since then I have
been having problems (so since July when I started updating stuff). The
problems also continued when using other software besides Internet Explorer
and also happened with Windows Media Player when playing a playlist with a
lot of songs on it. After awhile the CPU would heat up and the computer
would just shut down.

The most consistent of these problems is with Windows Movie Maker which is
really annoying when you just got a YouTube account and want to make more
videos and can't all of a sudden. After all of these problems I looked up in
the help and support centre about CPUs overheating and found some incidences
referring to problems with the OS and sofftware causing the CPU to overheat..
ie: a "throttling" problem with the OS and that Microsoft in the past has
provided a hotfix for it. I think something similar is happening now and
Microsoft needs to provide a fix for it! So I decided to turn on automatic
updates for the first time in a long while to get all the critical and hotfix
updates and for the most part my other problems with overheating and powering
down has stopped except for Windows Movie Maker.. I am getting the same
thing.. around 20 to 30 % of a 77.5 MEG save file and then the computer just
shuts off because of overheating. I am using Windows XP and have the
standard 256 Megs of RAM. This problem wasn't there for me as of March and
only appeared once I started updating things. I am still using Internet
Explorer 6 BTW.. that was the reason why I turned off automatic updates in
the first place because Microsoft tried to sneak in Internet Explorer 7 and I
didn't want to upgrade to it at that point and still don't yet. I got all
the critical updates and hotfixes for Internet Explorer 6 but haven't gotten
7 yet. So I had automatic updates turned off since January at least.. that
was when Vista started coming out to the public. I think Microsoft might be
updating things to work with or for Vista but whatever they are updating is
causing problems with Windows XP.. it seems whatever is wrong with Windows
Movie Maker is causing a memory/CPU problem which is causing the CPU to
overheat and thus slow down. My movie under good conditions (cold boot after
being off for a long while) says the movie should take around 25 minutes to
save but then the process slows down so much the time can climb to 75 minutes
to save and then poof.. the computer shuts down. Sometimes it starts off
saying the movie will take 60 minutes to save and then it goes down a bit and
starts climbing again. I haven't tried creating a new smaller movie yet to
see if it can sneak by but that larger one I am still having problems with
shuts down everytime.

What is the best method to report this directly to Microsoft?

George Noel.
 
G

Guest

George:

I am having the exact overheating problem you described, mainly when using
Movie Maker but also MSFT Money and heavy use of Media Player. I've dusted
out everything, checked all the boards and fans etc. Looking back,
everything worked fine until sometime this summer - thought it was the heat,
and have been living with a fan in my bedroom blowing on an open PC
enclosure. Today I got motivated and went to the MSFT support page, searched
on "overheating", read through a bunch of stuff and found your post to be the
one that best describes the problem. Did you ever find a software solution
to the problem, or does anyone else out there know the fix? Thanks in
advance.
 
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Joined
May 8, 2012
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Good morning,

Not sure whether I'll get to the end of this post as I'm having the same problem. Just woken up and set the save off again to see whether a night of cooling down will solve it.

Haven't had a problem before. Made quite a few videos in the past. Last night, after several hours editing, I finished a promo for a charity event - went to save - everything shut down. Tried it a couple of times - always the same problem.

... Just finished!

Seems it's definitely an overheating issue. Phew. Was worried I'd never get the video.

Patience, unfortunately, appears to be the answer. Turn it off - go make a cup of tea - come back later.

:blush:
 

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