Computer grinds to a halt...

[Skybluepink]

....after an e-mail send/recieve.
Pulling up the Windows Task Manager reveals "ccapp.exe" is 99% of CPU.

Find out from news group that ccapp belongs to Norton AV; go to the Symantec
website and search the knowledge base for an answer.

Here, I'm told to disable the firewall and try sending an e-mail- if it
happens again, its a problem with scanning outgoings e-mails.

I tried this, and lo and behold, ccapp goes crazy again- so it obviously
isn't the firewall, which is currently down, so what I need to do is open
Norton AV and disable scanning outgoing e-mails.

Simple enough, so I do this after a restart (to get ccapp back, since I must
end the process if I want to do anything once it goes haywire), disable the
scanning, try sending another e-mail-

And ccapp goes off its rocker again, leaving my system to chug along, barely
even able to switch which window is in the forefront.

Now what?
Ok, I look at the Symantec site again, figuring I'll try working with the
firewall portion of the problem- perhaps both things are happening.

But after following the next link I see that the firewall(s) in question are
all the non-Norton ones- that supposedly, the Norton firewall is
pre-configured so it won't cause conflicts.
Only trouble with that is, I *have no* other firewall running.
Unless, the one in Win XP was set up by Dell or Windows itself before the
system was sent to me?
I don't even know where XP's firewall is located...


So to summarize: if its not a firewall, and its not the e-mail, then its not
problem, according to Symantec.
But ccapp and my system say otherwise.

Anyone have any ideas?
Thanks.

 

[Guest]

I think you're onto something with the MS firewall being
activated - it is vital that it was NOT activated when
you installed NORTON or strange conflicts do occur.
To be blunt, you may have to uninstall all NORTON
products, check to see XP runs smoothly and the firewall
is not up (but don't risk going online without a
firewall!). XP's firewall is under start/control
panel/network connections - select network tasks - click
change settings - advanced tab (internet conn. firewall
section) uncheck 'protect my computer blah blah blah'.
clcik OK twice to close windows. VOILA
You might be able to do the above without the
uninstalling but I doubt it cos it sounds a bit messed up
now - try it and see.

 

[Tim]

-----Original Message-----
....after an e-mail send/recieve.
Pulling up the Windows Task Manager reveals "ccapp.exe" is 99% of CPU.

Find out from news group that ccapp belongs to Norton AV; go to the Symantec
website and search the knowledge base for an answer.

Here, I'm told to disable the firewall and try sending an e-mail- if it
happens again, its a problem with scanning outgoings e- mails.

I tried this, and lo and behold, ccapp goes crazy again- so it obviously
isn't the firewall, which is currently down, so what I need to do is open
Norton AV and disable scanning outgoing e-mails.

Simple enough, so I do this after a restart (to get ccapp back, since I must
end the process if I want to do anything once it goes haywire), disable the
scanning, try sending another e-mail-

And ccapp goes off its rocker again, leaving my system to chug along, barely
even able to switch which window is in the forefront.

Now what?
Ok, I look at the Symantec site again, figuring I'll try working with the
firewall portion of the problem- perhaps both things are happening.

But after following the next link I see that the firewall (s) in question are
all the non-Norton ones- that supposedly, the Norton firewall is
pre-configured so it won't cause conflicts.
Only trouble with that is, I *have no* other firewall running.
Unless, the one in Win XP was set up by Dell or Windows itself before the
system was sent to me?
I don't even know where XP's firewall is located...


So to summarize: if its not a firewall, and its not the e- mail, then its not
problem, according to Symantec.
But ccapp and my system say otherwise.

Anyone have any ideas?
Thanks.

to see if xp fire wall is active go to control panel/

network and internet connections catagory. click network
connections. right click the dialup,lan or highspeed
internet connection that you usee to connect to the
internet then click properties from the shortcut menu. on
the advanced tab under internet connectiion firewall
select protect my computer to turn on and click again to
turn off then click ok