computer crash please help

[varvara]

When I start my laptop (IBM X30 ) it crashes after the logon screen.
The Blue screen appears and gives the following message:

***stop: 01000000E (0x0000005, 0x00000000, 0x00000000)
K_MODE_EXCEPTION_NOT_HANDLED
Beginning dump of physical memory.
Physical memory complete. Contact your system administrator or
technical support group.

I can only start my laptop in SAFE MODE WITH NETWORKING.

I have Windows 2000 Professional service pack 4.

This problem started suddenly without making any changes or installing
any hardware or software.
I have tried disabling Antivirus software and checking disks and have
installed all the latest Microsoft patches and updates. Nothing has
worked so far.

I would appreciate if anyone can give me advice.

Thanks

 

[Pegasus \(MVP\)]

Since you can start the laptop in Safe Mode, the damage is
caused by something that loads in Normal Mode, probably
right after you log on.

For starters, I would move every link out of the Startup folders
in your own profile and in the "All Users" profile.

If this does not help then I would get a copy of msinfo.exe
from someone who has a WinXP CD, and use this tool
to disable every listed startup task.

 

[varvara]

I moved out every link of the Startup folder as you had suggested without luck
I will try you suggestion to use the WinXP CD next if I can find one.

Thanks and I'd appreciate any other thoughts you may have.

Thanks,

 

[Pegasus \(MVP\)]

Get one of the tools from the links below, then manually disable
each and every startup task.

AutoRuns from http://www.sysinternals.com
StartupCPL: http://www.mlin.net/StartupCPL.shtml

 

[varvara]

Great! I downloaded the StartupCPL and now my computer start again
after I disabled everthing on startup. The problem that I am having
now is that my computer keeps crashing with the same stop error as
before when I use certain programs. It seems very haphazard which
programs are making the computer crash. e.g. Microsoft OUTLOOK (all
the time), Internet explorer (1x), Norton antivirus live update (1x).


Is there a way to find out what the cause of this is? Is there a
corrupt file somewhere?

Thanks so uch for your help!

 

[Pegasus \(MVP\)]

If your machine crashes with applications like outlook then
I would do this, in this order:
- Scan it for viruses (www.antivirus.com has an on-line scanner)
- Run sfc.exe (System File Checker)
- Rebuild the machine