Compromised OEM (demised) install replaced with full retail

[deebs]

Hi - my compromised COA install of Windows XP Pro (OEM - demised) has left
me wondering

The first observation is that retail version is smarter - more robust
I wonder if my OEM installed a cracked version?

The second is
The code applied to computer cabinet is now defunct.
ASre there any protocols I should follow through to advise Microsoft that
the references MAY be compromised and certainly as far as the OEM registered
version (compromised) install that the product code is no longer in use?

The first thought occuring to me is to remove the sticker on the cabinet

 

[Mike Brannigan [MSFT]]

Hi - my compromised COA install of Windows XP Pro (OEM - demised) has left
me wondering

Compromised by what ??

The first observation is that retail version is smarter - more robust
I wonder if my OEM installed a cracked version?

The retail version and the OEM version are identical with the exception of
he activation requirements.

The second is
The code applied to computer cabinet is now defunct.
ASre there any protocols I should follow through to advise Microsoft that
the references MAY be compromised and certainly as far as the OEM
registered version (compromised) install that the product code is no
longer in use?

What exactly do you mean ??

The first thought occuring to me is to remove the sticker on the cabinet

If this is a genuine OEM version then the Product Activation Key on the
sticker is valid.
So what is your actually problem. ?


--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

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[deebs]

Supplier failed to include Microsoft XP Pro CD, upto date drivers or
installation disks for some OEM software

 

[Mike Brannigan [MSFT]]

Supplier failed to include Microsoft XP Pro CD, upto date drivers or
installation disks for some OEM software

Your OEM is not required to include a Windows XP CD - they only need provide
you with a way to restore the PC to as shipped status. They may include a
destructive restore from a hidden partition on the hard disk. They should
have included details of how to do this process.

If your OEM has gone then there is very little you can do.
You may wish to consider purchasing your own copy of either a Retail or OEM
Windows XP from one of the many online resellers.
As regards drivers then you will have to go look for these at the relevant
hardware manufacturers web sites.
Any additional OEM supplied software - again you may have to purchase these
again if you have no media.

As an aside - unless you are actually an employee of the owner of the Domain
name nothere.com - please do not use it as you are deliberatly causing them
to recive SPAM e-mail, and this is an offence.
Domain Name: NOTHERE.COM
Registrar: TUCOWS INC.
Whois Server: whois.opensrs.net
Referral URL: http://domainhelp.tucows.com
Name Server: NS1.AFTERNIC.COM
Name Server: NS2.AFTERNIC.COM
Status: ACTIVE
Updated Date: 02-aug-2005
Creation Date: 08-mar-1999
Expiration Date: 08-mar-2006

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

 

[deebs]

Wow! email address changed!

The cabinet sticker is one of those with the torn section - I understand
from an authenification website that this is an indicator that original CD
should be supplied. I bought 2 computers from them. One has the torn label
other one does not.

An earlier computer from another supplier uses the restore option so I am
familiar with both though I must admit I missed the torn label - this is new
to me

 

[Mike Brannigan [MSFT]]

Wow! email address changed!

The cabinet sticker is one of those with the torn section - I understand
from an authenification website that this is an indicator that original CD
should be supplied. I bought 2 computers from them. One has the torn
label other one does not.

An earlier computer from another supplier uses the restore option so I am
familiar with both though I must admit I missed the torn label - this is
new to me

OK - so if it is actually a retail CD that they used and should have
supplied you may be able to get a replacement from
http://support.microsoft.com/default.aspx?scid=kb;en-gb;326246

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

 

[deebs]

Mike - this is really appreciated.

I was in contact with the receivers by email in August 2005, formalised
those concerns in writing also in August then ... the trail goes cold, very
cold.

I contacted my credit card company and the response was along the lines of
"Don't worry about it deebs - go get it sorted we will foot the bill and
have our own ways to recover costs"

Why should I worry?

My concern is I have a fully paid for torn label system compromised by the
OEM. Recently purchased a full retail of XP Pro and that is on top of the
XP Home on the laptop and Pocket PC2003 on the handheld.

I think people should be jumping to help me rather than I have to run about
seeking solution (basically I'm the (stupid?) customer?)

Thanks for your input - it really is appreciated. Now I'll see what to do
about the torn label system (but i think my first point of contact will be
the credit card company) with support message to BSA