Can't do scratch install of XP Home on HP Pavilion with key code on sticker

T

Tee

I am having trouble doing a scratch install of XP on a (formerly)
preloaded HP Pavilion that suffered a HD crash, taking with it the HP
Recovery partition. I have tried using XP Home SP2 Integrated install
CDs (Retail or OEM) but both won't respect the XP Home key code
printed on the sticker on the side of the PC. Once again, there is no
HP XP "media" because it was lost inside the crashed HD.

I have previously reinstalled XP on an eMachines with an 'XP Upgrade'
key code using an Integrated XP SP2 Integrated OEM CD. It just doesn't
make sense that I have a valid license, am trying it on the same PC,
but can't get it installed.

Can someone please help me get XP re-installed on this PC? TIA.
 
R

Richard in AZ

Tee said:
I am having trouble doing a scratch install of XP on a (formerly)
preloaded HP Pavilion that suffered a HD crash, taking with it the HP
Recovery partition. I have tried using XP Home SP2 Integrated install
CDs (Retail or OEM) but both won't respect the XP Home key code
printed on the sticker on the side of the PC. Once again, there is no
HP XP "media" because it was lost inside the crashed HD.

I have previously reinstalled XP on an eMachines with an 'XP Upgrade'
key code using an Integrated XP SP2 Integrated OEM CD. It just doesn't
make sense that I have a valid license, am trying it on the same PC,
but can't get it installed.

Can someone please help me get XP re-installed on this PC? TIA.

Most likely because HP uses a customized OEM OS and their Key is only valid on with that version.
You may be able to buy a set of HP restore disk from www.restoredisk.com
 
T

Tee

Most likely because HP uses a customized OEM OS and their Key is only valid on with that version.
You may be able to buy a set of HP restore disk from www.restoredisk.com

I went to that link, it has lots of other links to other sites for
'system disks', 'rescue disks', etc., nothing I recognized as being an
HP restore disk. Do you know which link?

I hope you're mistaken, even though I can't question what you said.
So, every hardware vendor has a customized OS? If that's the case, how
could a brand new, shrink wrapped copy of XP work if the HW needs a
special customized OS? Like I said I was able to totally reinstall an
eMachines and it respected the key code.

Anyway, it just seems wrong that I would have to buy something when I
already own the license and can easily get the Microsoft media to
reinstall.

Thanks.
 
C

Claggy

Tee said:
I went to that link, it has lots of other links to other sites for
'system disks', 'rescue disks', etc., nothing I recognized as being an
HP restore disk. Do you know which link?

I hope you're mistaken, even though I can't question what you said.
So, every hardware vendor has a customized OS? If that's the case, how
could a brand new, shrink wrapped copy of XP work if the HW needs a
special customized OS? Like I said I was able to totally reinstall an
eMachines and it respected the key code.

Anyway, it just seems wrong that I would have to buy something when I
already own the license and can easily get the Microsoft media to
reinstall.

Thanks.

I think he left the s off. Try,
http://www.restoredisks.com/
 
D

Daave

Tee said:
I am having trouble doing a scratch install of XP on a (formerly)
preloaded HP Pavilion that suffered a HD crash, taking with it the HP
Recovery partition. I have tried using XP Home SP2 Integrated install
CDs (Retail or OEM) but both won't respect the XP Home key code
printed on the sticker on the side of the PC. Once again, there is no
HP XP "media" because it was lost inside the crashed HD.

I have previously reinstalled XP on an eMachines with an 'XP Upgrade'
key code using an Integrated XP SP2 Integrated OEM CD. It just doesn't
make sense that I have a valid license, am trying it on the same PC,
but can't get it installed.

Can someone please help me get XP re-installed on this PC? TIA.

If the HDD crash took away your Recovery partition, is it possible that
the drive is shot and you need to purchase/install a new one?

Who does the Retail disk/license belong to? If it belongs to you and if
that particular license is not being used on another PC, then you can
use it. But the key (which is OEM) on your COA sticker on the HP won't
work. You would need to use the key that came with the disk.

You said you tried using an OEM disk, too. This should work provided it
is a *generic* (i.e., not branded) OEM disk. And the key on your COA
sticker should work.

Have you contacted HP for a replacement recovery disk? They should be
able to provide you one for a nominal fee. See:

http://h10025.www1.hp.com/ewfrf/wc/...n&cc=us&dlc=en&product=3245032&os=228&lang=en

(or http://tinyurl.com/3d3wh3 )

If not, there's always:

http://www.restoredisks.com (note the plural!)
 
B

Bruce Chambers

Tee said:
I am having trouble doing a scratch install of XP on a (formerly)
preloaded HP Pavilion that suffered a HD crash, taking with it the HP
Recovery partition. I have tried using XP Home SP2 Integrated install
CDs (Retail or OEM) but both won't respect the XP Home key code
printed on the sticker on the side of the PC.


That's to be expected. Product Keys are bound to the specific type
and language of CD/license (OEM, Volume, retail, full, or Upgrade) with
which they are purchased. For example, a WinXP Home OEM Product Key
won't work for any retail version of WinXP Home, or for any version of
WinXP Pro, and vice versa. An Upgrade License's Product Key cannot be
used with a full version CD, and vice versa. An OEM Product Key will
not work to install a retail product. An Italian Product Key will not
work with an English CD. Bottom line: Product Keys and CD/license types
cannot be mixed & matched.


Once again, there is no
HP XP "media" because it was lost inside the crashed HD.


That's why HP computers prompt you to create your Recovery Disk from
that partition the very first time you turn them on. And the capability
remains available via the Start Menu until removed by the computer owner.

I have previously reinstalled XP on an eMachines with an 'XP Upgrade'
key code using an Integrated XP SP2 Integrated OEM CD. It just doesn't
make sense that I have a valid license, am trying it on the same PC,
but can't get it installed.

That shouldn't have worked. If it did, it must have been a one-time
fluke.Are you absolutely sure that you successfully used an Upgrade
Product Key with an OEM CD?

Can someone please help me get XP re-installed on this PC? TIA.

Contact HP for assistance in obtaining Recovery media.


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot
 
V

VanguardLH

in message
I am having trouble doing a scratch install of XP on a (formerly)
preloaded HP Pavilion that suffered a HD crash, taking with it the
HP
Recovery partition. I have tried using XP Home SP2 Integrated
install
CDs (Retail or OEM) but both won't respect the XP Home key code
printed on the sticker on the side of the PC. Once again, there is
no
HP XP "media" because it was lost inside the crashed HD.

I have previously reinstalled XP on an eMachines with an 'XP
Upgrade'
key code using an Integrated XP SP2 Integrated OEM CD. It just
doesn't
make sense that I have a valid license, am trying it on the same PC,
but can't get it installed.

Can someone please help me get XP re-installed on this PC? TIA.


Probably because you have a product key for the bastardized version of
Windows as distributed by HP. The key on the case is for THAT
version, not whatever you are trying to use. Use the phone number in
the docs supplied with the pre-built HP host to call them to ask for
the recovery CDs (which you didn't bother to create when you received
the host). Cost should somewhere around $20 to $30. Took then just 2
days to deliver the package. Also, remember that a recovery CD is
*not* the same as an install CD.
 
C

Colin Barnhorst

Bruce, XP retail upgrade edition and full edition product keys are
interchangeable.
 
T

Tee

If the HDD crash took away your Recovery partition, is it possible that
the drive is shot and you need to purchase/install a new one?

It's gone, I had to buy a new one just to attempt the install.
Who does the Retail disk/license belong to? If it belongs to you and if
that particular license is not being used on another PC, then you can
use it. But the key (which is OEM) on your COA sticker on the HP won't
work. You would need to use the key that came with the disk.

It belongs to a friend, I'm fixing it for her; as I said, I used the
same CD with an XP Home Upgrade key with an eMachines, so the OEM CD &
Key were interchangeable in that case. To me that means they don't
necessarily need to be matched.
You said you tried using an OEM disk, too. This should work provided it
is a *generic* (i.e., not branded) OEM disk. And the key on your COA
sticker should work.

It didn't, and there's someone else responding that said they
shouldn't. I would side with you, if it were a matter of opinion.
Have you contacted HP for a replacement recovery disk? They should be
able to provide you one for a nominal fee. See:

http://h10025.www1.hp.com/ewfrf/wc/...n&cc=us&dlc=en&product=3245032&os=228&lang=en

(or http://tinyurl.com/3d3wh3 )

If not, there's always:

http://www.restoredisks.com (note the plural!)

I started a chat but after almost an hour with 10 minute lags in
responses, I figured out that they didn't even understand the
question. I emailed a detailed question and didn't get an answer yet.

I'm just frustrated that I have a new drive, I have original Microsoft
Integrated CDs (any kind a want) and a key code, and I need to suspend
my life, order CDs, etc. This, in contrast to what the pirates do, and
they would have been finished a half hour after I started this whole
mess. It's clear to me that HP created this obstacle to make more
money after the sale, and other manufacturers did not.

I know you folks are helping, I'm not directing this at you.
 
T

Tee

That's to be expected. Product Keys are bound to the specific type
and language of CD/license (OEM, Volume, retail, full, or Upgrade) with
which they are purchased. For example, a WinXP Home OEM Product Key
won't work for any retail version of WinXP Home, or for any version of
WinXP Pro, and vice versa. An Upgrade License's Product Key cannot be
used with a full version CD, and vice versa. An OEM Product Key will
not work to install a retail product. An Italian Product Key will not
work with an English CD. Bottom line: Product Keys and CD/license types
cannot be mixed & matched.

I'm using XP Home OEM CD & XP Home Retail CD's. This is an XP Home
license, what other flavor exists? Also, I used an XP Home OEM CD with
an Upgrade key and it worked with a new install. The activation worked
after installation.
That's why HP computers prompt you to create your Recovery Disk from
that partition the very first time you turn them on. And the capability
remains available via the Start Menu until removed by the computer owner.

Too late, and it isn't my PC. You probably know most home users, they
would have said 'huh?' to the above remark. That's a moot point right
now.
That shouldn't have worked. If it did, it must have been a one-time
fluke.Are you absolutely sure that you successfully used an Upgrade
Product Key with an OEM CD?
Absolutely.


Contact HP for assistance in obtaining Recovery media.

I may have to, but it makes it very frustrating when I know that the
rest of the world doesn't have to jump through these hoops.
 
T

Tee

in message



Probably because you have a product key for the bastardized version of
Windows as distributed by HP. The key on the case is for THAT
version, not whatever you are trying to use. Use the phone number in
the docs supplied with the pre-built HP host to call them to ask for
the recovery CDs (which you didn't bother to create when you received
the host). Cost should somewhere around $20 to $30. Took then just 2
days to deliver the package. Also, remember that a recovery CD is
*not* the same as an install CD.

I didn't bother to create them because I didn't see the PC until I
received it broken. I am now worried that a recovery CD isn't an
install CD, whatever that means. I guess I'll find out what kind of a
mess that produces after I have given HP a piece of my change, eh?
Looks like HP has constructed a special hell for people who buy their
products. Thanks.
 
V

VanguardLH

in message
I didn't bother to create them because I didn't see the PC until I
received it broken. I am now worried that a recovery CD isn't an
install CD, whatever that means. I guess I'll find out what kind of
a
mess that produces after I have given HP a piece of my change, eh?
Looks like HP has constructed a special hell for people who buy
their
products. Thanks.

NOTE: The list of newsgroups in this reply matches the original list,
so the comp.sys.hp.hardware that was added by Tee in mid-discussion
was ignored. Do not add newsgroups in the middle of a discussion.
Users in the other newly added newsgroup won't have any of the posts
in the thread to provide historical context.


Well, are you still under the warranty or period for support that you
paid for or was included in the price of the product?

You "received it broken". Hmm, so someone dumped their broken
computer on you? Well, then you knew it was broken and probably would
incur some cost and/or time to get it unbroken. Since you bought or
otherwise "acquired" a broken computer, it's a good bet that a
legitimate license for Windows was NOT included.

A recovery CD is an image. It will wipe out the partition to install
the exact same setup as when HP produced the computer. This [attempts
to] return the computer to its buy-time setup. You lose everything in
the partition where the image gets restored. Some recovery CDs will
also recreate the hidden partition that is tried on bootup to recover
the computer. With a non-OEM install CD, you could elect to perform a
Repair (in-place) install to get the OS running again. However, you
said "crashed HD" which makes it appear that you had to replace the
hard drive, and that means the instance of your old OS install is
gone. An advantage of a recovery CD is that all the drivers and 3rd
party software are already included to get the computer back to its
buy-time state. With an install CD, you'll have to go find all those
drivers yourself, and some of the 3rd party software, like from HP,
may not be available for download (i.e., you get it pre-installed with
the pre-installed OS on the pre-built computer that you bought).

No, not just HP charges for replacement CDs. Microsoft will charge
for replacement CDs. If you have a warranty or service contract that
covers hardware or software, rarely does it include shipping costs.
After all, if they were selling you the OS, the cost would be a lot
higher. You are paying for shipping and handling charges. What, you
thought that everyone should ship you replacement products for free?
Do you ship anything for free?
 
T

Tee

in message


NOTE: The list of newsgroups in this reply matches the original list,
so the comp.sys.hp.hardware that was added by Tee in mid-discussion
was ignored. Do not add newsgroups in the middle of a discussion.
Users in the other newly added newsgroup won't have any of the posts
in the thread to provide historical context.

Good catch, I didn't think it would be a problem, I was just doing
some Google Groups searches after my original post and saw that group
was there so I added it. Since the threads have remained in each of
the reponses to which I added the new group, I don't think the
'missing post' criticism is valid. Since I'm replying to you here,
I'll leave the original groups, as you desire.
Well, are you still under the warranty or period for support that you
paid for or was included in the price of the product?

No, does that mean that the SW license is no longer valid as well? I
need to keep buying it every time a piece of HW fails?
You "received it broken". Hmm, so someone dumped their broken
computer on you? Well, then you knew it was broken and probably would
incur some cost and/or time to get it unbroken. Since you bought or
otherwise "acquired" a broken computer, it's a good bet that a
legitimate license for Windows was NOT included.

A broken HD is not equivalent to a SW license. Nice try at a new
business model, but no go. Who in their right minds would equate a
crashed HD to additional SW costs? Your claim that this PC doesn't
have a legitimate license is baseless.
A recovery CD is an image. It will wipe out the partition to install
the exact same setup as when HP produced the computer. This [attempts
to] return the computer to its buy-time setup. You lose everything in
the partition where the image gets restored. Some recovery CDs will
also recreate the hidden partition that is tried on bootup to recover
the computer. With a non-OEM install CD, you could elect to perform a
Repair (in-place) install to get the OS running again. However, you
said "crashed HD" which makes it appear that you had to replace the
hard drive, and that means the instance of your old OS install is
gone. An advantage of a recovery CD is that all the drivers and 3rd
party software are already included to get the computer back to its
buy-time state. With an install CD, you'll have to go find all those
drivers yourself, and some of the 3rd party software, like from HP,
may not be available for download (i.e., you get it pre-installed with
the pre-installed OS on the pre-built computer that you bought).

That's a fair trade-off, if you know you are making it. I assumed that
would be the case, and getting rid of the bloatware 3rd party stuff
sounds like a win. I think it's pretty commonplace to visit the
vendor's site to get specific drivers, so that's not a big deal.
No, not just HP charges for replacement CDs. Microsoft will charge
for replacement CDs. If you have a warranty or service contract that
covers hardware or software, rarely does it include shipping costs.
After all, if they were selling you the OS, the cost would be a lot
higher. You are paying for shipping and handling charges. What, you
thought that everyone should ship you replacement products for free?
Do you ship anything for free?

You're missing the point, I didn't suggest that anyone should send me
anything for free. I was saying that I should expect to be able to
install XP using Microsoft's own media, and using a key code that came
with the PC. Like other manufacturers do.

By the tone of your reply, you're clearly trying to bait me into a
fight. I'm going to focus my efforts on fixing the problem at hand, so
feel free to swing wildly. I won't respond. I just wonder why people
who aren't willing to help will waste so much more time & energy
lashing out at people they don't know.
 
G

Gordon

Tee said:
I'm just frustrated that I have a new drive, I have original Microsoft
Integrated CDs (any kind a want) and a key code,

First of all what EXACTLY do you mean by "original Microsoft Integrated
CDs" and secondly WHAT key are you trying to install it with? It MUST be
the same _sort_ of key as the media, ie OEM or Retail full or Retail
upgrade.
You /may/ have been able to INSTALL an upgrade version using an OEM key
but you certainly would NOT have nbeen able to activate it.
 
G

Gordon

Colin said:
Bruce, XP retail upgrade edition and full edition product keys are
interchangeable.

But the OP states that he used an "upgrade" key with an *OEM* CD...

(My emphasis)
 
G

Gordon

Tee said:
I'm using XP Home OEM CD & XP Home Retail CD's. This is an XP Home
license, what other flavor exists?


You are missing the point entirely. What SORT of XP Home licence? OEM or
Retail? that is the 64,000 dollar question.


Also, I used an XP Home OEM CD with
an Upgrade key and it worked with a new install. The activation worked
after installation.

You can't possibly have used a RETAIL key on an OEM disk unless there
was a considerable glitch in the activation process. Are you SURE that's
what you did?
 
V

VanguardLH

in message
Good catch, I didn't think it would be a problem, I was just doing
some Google Groups searches after my original post and saw that
group
was there so I added it. Since the threads have remained in each of
the reponses to which I added the new group, I don't think the
'missing post' criticism is valid. Since I'm replying to you here,
I'll leave the original groups, as you desire.

The parent post (original post and some in the subthread) won't be in
the newly added group. All the other subthreads will also be missing
from the newly added newsgroup. That means a thread pops up in the
middle of the discussion and all the other threads are missing in the
new group. Because I changed the Newsgroups header to the original
list, now the thread disappears from the other newsgroup. It popped
up in the middle of the discussion with all the other subthreads
missing and now it disappeared over there.
No, does that mean that the SW license is no longer valid as well? I
need to keep buying it every time a piece of HW fails?

You are asking about a pre-built computer with pre-installed software,
including the OS. It is highly likely that you have a name-branded
OEM version of Windows. That means the license for the software goes
with whatever host on which it was first installed. If you were still
under a support plan then getting the replacement CDs *might* be free
(but is not an absolute guarantee of such). Only someone that owns an
HP host that was still under the support plan and had to order the
replacement recovery CDs would know if they had to pay for them.
A broken HD is not equivalent to a SW license. Nice try at a new
business model, but no go. Who in their right minds would equate a
crashed HD to additional SW costs? Your claim that this PC doesn't
have a legitimate license is baseless.

For the version that YOU are trying to use, it is not baseless. You
are trying to use a different license than the one that was
distributed with this particular host. You didn't mention until later
that "received it broken" meant you were trying to repair someone
else's host and wasn't something that YOU received as you said you
did. Getting a broken host (for yourself) usually means you get is
as-is and that usually means the original owner kept the software
license for their own use on their new host that replaced their broken
one that they palmed off to you.
You're missing the point, I didn't suggest that anyone should send
me
anything for free. I was saying that I should expect to be able to
install XP using Microsoft's own media, and using a key code that
came
with the PC. Like other manufacturers do.

Manufacturer use images, sysprep, or other tools to lay the same image
on the same model of their pre-built units that they sell. They buy
volume licenses. That's not what you have. You can install using
Microsoft's own media as long as you use the correct installation
media. It is irrelevant on how you managed to do "it" before. You
are blocked from doing "it" now because you are doing "it" wrong.

You "received it broken". Then later you claim that you are repairing
it for someone else who never bothered to create the recovery CDs. So
now you, er, that owner will have to go get the recovery CDs. Or, I
suppose, they could buy a legit copy and do an install of that and
then go get all the drivers. Looks like you were trying to impress
someone with your computer skills, got stymied, and now don't want to
tell that owner that you cannot repair their computer without
additional cost. In the meantime, the owner is still waiting for a
solution, even if it has them getting the recovery CD set from HP.
You don't have the tools to do the repair, so tell the owner, get to
ripping off the bandage quick, and have them order the recovery CDs.

The product key on the sticker is for an HP-branded version of Windows
Home (OEM). When HP punches out their pre-builts, they generate their
own license keys based on their volume license that gets distributed
using image, sysprep, or whatever. That license needs to be used with
HP's install, but HP's "install" is an image (i.e., the recovery CDs).
Their product key is for their "install" and probably won't work with
the generic OEM and retail CDs that you are trying to use. So you
could tell the owner to order the HP recovery CDs (make sure they
specify the correct Windows version) or you could do the install using
your OEM or retails CDs and use their product keys and lose that copy
of Windows.
 
D

Daave

Getting a broken host (for yourself) usually means you get is as-is
and that usually means the original owner kept the software license
for their own use on their new host that replaced their broken one
that they palmed off to you.

I'm not sure I agree with this statement. Unless this HP laptop had a
volume license associated with it, the original owner can't keep the
original XP Home license because it is tied to the laptop. Sure if the
original owner had loaded XP Pro on it using a Retail or Upgrade disc,
he or she would have the option of retaining *that* license.
 
H

HeyBub

Tee said:
I didn't bother to create them because I didn't see the PC until I
received it broken. I am now worried that a recovery CD isn't an
install CD, whatever that means. I guess I'll find out what kind of a
mess that produces after I have given HP a piece of my change, eh?
Looks like HP has constructed a special hell for people who buy their
products. Thanks.

Yes, HP provided a path to Hell, but it was the user who traveled the route.
In the documentation that came with the computer there is an admonition to
create restore and backup copies of the restore partition - or words to that
effect.

By not doing so, the original purchaser did the equivalent of running the
new lawnmower without adding oil, or trying to print on a new printer
without removing all the internal packing material.

Bottom line: The key on the computer works only with media from HP or a
recovery CD created from the Recovery Partition. OEM distributions MAY work
(with their key) IF all the appropriate drivers unique to this particular
machine are included.

A full Retail distribution (not upgrade) MAY also work if the drivers for
your box are available.
 

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