comment that comes up on computer when I turn it on

[Guest]

I have the following comment come up when I turn my computer on and it just
started doing this about 3 weeks ago: The application or DLL
C:\Windows|dsr.dll is not a valid windows image. Please check this against
your installation diskette.
What does this mean? And, what do I do?
I am a real novice so I need answers in clear straightforward non-technical
form please.
Thank you

 

[pcbutts1]

Download, install, update and run all of the following.

Ad-Aware
http://www.pcbutts1.com/downloads/aawsepersonal.exe

Spybot search and destroy
http://www.pcbutts1.com/downloads/spybotsd14.exe

Ewido Security Suite Trial version
http://www.pcbutts1.com/downloads/ewidosetup.exe

Microsoft Windows AntiSpyware (Beta1)
http://www.microsoft.com/downloads/...A2-6A57-4C57-A8BD-DBF62EDA9671&displaylang=en

If none of the above fixes the issue then download Hijack this, run it, save
a copy of the log file and cut and paste it back here to this group so that
I can analyze it. Ignore anyone especially the troll Leythos, who will tag
along a nonsense post to this message, who tells you to post it elsewhere. I
need to see it not them.


HijackThis
http://www.pcbutts1.com/downloads/HijackThis.zip


The authors of the above programs, with the exception of Microsoft has given
the owner of pcbutts1.com express written permission to redistribute their
software.

--


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[Leythos]

Download, install, update and run all of the following.

Only download software you can validate as uncompromised - in the case
of non-vendor site you have no guarantee that the files are unmodified
or uncompromised. Anyone providing a link to a non-vendors site with a
direct download should not be trusted, the vendors sites are the safest
place to download their application.

Always remember - only download files from Trusted Sites.

These sites are for downloading Anti-Spyware tools, in order that I
would use them myself:

AdAwareSE can be found here:
http://www.lavasoft.de/support/download/

SpyBot Search and Destroy can be found here:
http://www.safer-networking.org/en/download/index.html

Ewido Security Suite Trial can be found here:
http://www.ewido.net/en/download/

CrapCleaner can be found at the vendors site here:
http://www.ccleaner.com/ccdownload.asp

CleanUp can be found at the vendors site here:
http://www.stevengould.org/software/cleanup/download.html
or from another reputable source:
http://www.tucows.com/get/405276_152071

The following are two links to Antivirus software in order that I would
use them:

You can also download Symantec Trial version of their Antivirus software
from here:
http://www.symantec.com/downloads/

Download AVG Personal Free edition from here:
http://free.grisoft.com/freeweb.php/doc/2/

These are the actual vendors sites, not some unknown or authorized no-
name site. They also don't artificially increase the hits for sites that
get paid for the amount of traffic they can generate like one poster has
admitted to in this group.

 

[Rock]

I have the following comment come up when I turn my computer on and it just
started doing this about 3 weeks ago: The application or DLL
C:\Windows|dsr.dll is not a valid windows image. Please check this against
your installation diskette.
What does this mean? And, what do I do?
I am a real novice so I need answers in clear straightforward non-technical
form please.
Thank you

Please don't post HijackThis logs here. If the other programs don't
remove the pest and you need to run HJT, post the log to one of the
specialty forums for it.

Forums to Interpret HijackThis Logs:

http://www.spywareinfo.com/forums/
http://forum.aumha.org/viewforum.php?f=30
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/

 

[Nightowl]

I have the following comment come up when I turn my computer on and it just
started doing this about 3 weeks ago: The application or DLL
C:\Windows|dsr.dll is not a valid windows image. Please check this against
your installation diskette.
What does this mean? And, what do I do?
I am a real novice so I need answers in clear straightforward non-technical
form please.
Thank you

Hi scubacat

I'm afraid dsr.sll is a nasty, Adware.ZQuest.

Go here for instructions on how to remove it:
http://securityresponse.symantec.com/avcenter/venc/data/adware.zquest.html

Just work through the steps methodically one by one. If there's anything
you don't understand, please do ask.

You will also need a good anti-virus program. If you don't have one
already, two good free ones are:

AVG
http://free.grisoft.com/doc/1

Avast!
http://www.avast.com/eng/down_home.html

Also if you can, get programs that search out adware, spyware and other
kinds of malware. These are excellent and free:

Ad-Aware SE Personal Edition
http://www.lavasoftusa.com/support/download/

Spybot Search and Destroy
http://www.safer-networking.org/en/home/index.html

Hope this helps.