code purple

  • Thread starter Thread starter mekat71
  • Start date Start date
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mekat71

i have a 4 yr. old hp desk top and 1 yr. ago i took it to the shop for repair
"cams computers" they told me the motherboard went out so they replaced it a
few months go by and i tried to do a system restore which didnt work there
was a configuration error... so i called them and they told me i had to take
it back in to the shop they said the drivers needed to be reinstalled..so i
paid more money and had that done 5 days ago i got a zune and was trying to
get some music on it but it couldn't find the software so i thought i would
restore again and reinstall the zune only have the code purple come up again
so i called cams back and told them i had paid to have this problem fixed
once before i then found that they had installed a windows motherboard in my
hp and that my restore disk wont work but they would be glad to reinstall the
drivers again :( so i need to know what my options are besides taking it back
there and being nickle and dimed i know i need to have the the motherboard
tattooed but that is to much i have already put more money in this pc and i
could have bought new one so what can i do to fix this remedy...would buying
a windows software fix this?
 
You bought a HP system with an OEM version of XP preinstalled and a
"recovery/restore" CD or partition on the HD.
This OEM version of XP was tied to your original mobo....by changing the
mobo the "restore/recovey will not work anymore.
You can solve this by buying a retail version of XP that is not tied to the
mobo .
here is the website for Zune software
http://www.zune.net/en-US/

Just because something new does not work is no reason to do a
"recovery/restore each time.....that just sets the system back to when 1st
purchased with all updates gone.

how to fix a "tatoo problem..code purple
Turn on the PC, insert the 1st Recovery CD into the CD drive. Then turn it
off again.
Turn it on once more and press the ESC key repeatedly until you see the boot
options menu. Choose the correct CD to boot from, if you have more than one.
When the recovery CD prompts for the type of recovery to do hit the Ctrl and
Backspace keys at the same time.
From the next screen choose option 6.

WARNING!!!!!!!!
This will perform a low level format of the hard drive YOU WILL LOOSE ALL
DATA. Make sure you have a good backup of your data BEFORE performig this
procedure.

peter
 
mekat71 said:
i have a 4 yr. old hp desk top and 1 yr. ago i took it to the shop
for repair "cams computers" they told me the motherboard went out so
they replaced it a few months go by and i tried to do a system
restore which didnt work there was a configuration error... so i
called them and they told me i had to take it back in to the shop
they said the drivers needed to be reinstalled..so i paid more money
and had that done 5 days ago i got a zune and was trying to get some
music on it but it couldn't find the software so i thought i would
restore again and reinstall the zune only have the code purple come
up again so i called cams back and told them i had paid to have this
problem fixed once before i then found that they had installed a
windows motherboard in my hp and that my restore disk wont work but
they would be glad to reinstall the drivers again :( so i need to
know what my options are besides taking it back there and being
nickle and dimed i know i need to have the the motherboard tattooed
but that is to much i have already put more money in this pc and i
could have bought new one so what can i do to fix this remedy...would
buying a windows software fix this?
Click to expand...

Couple of issues: By changing out the Mother Board, unless they replaced it
with the SAME exact motherboard, your recovery stuff isn't going to work
anymore.
Ask them if they put in the same mother board as the old, and if not, ask
for the keycode to be able to reinstall XP again.
Also ask them for current re-install instructions, since they were
obligated to provide it to you.
If you end up having to go back to the shop with your computer, do not
take it there; something's not right about their methods if your info is
accurate.

Their reinstalling the drivers again is totally unacceptable, especially if
they charged you for it. They have to preferably give you the disk with the
drivers on it, so you can do such a thing yourself if/when it becomes
necessary.
Not trying to be a fear monger though it might sound like it, but do you
know that you have a working COA (keycode) for your XP? Any reinstall or
rebuild will require having it, as will many of the updates also.

Since you gave them a computer that had a recovery method, they have to give
you back a machine that has a working recovery method.

Unfortunately, the easiest way out of this since I doubt that shop is going
to be much help, is probably to buy your own copy of XP. An "upgrade"
version is cheapest, next being an "OEM" version, followed by a retail
version being the most expensive, but installable on ANY computer that will
run windows, which the others are not; they will be tied to the computer
they are first installed onto when you do the Activation of XP. So it's a
decision you'll have to make based on what you can afford. The retail
version is always the preferred if possible.

HTH

Pop`
 
It sounds like there is some confusion here between System Restore and a
recovery disk.

You DON 'T need a recovery CD to roll-baclk the computer, just go to
Start>All Progs>Accessories>SystemTools>SystemRestore.

As for the repairer having to give you back a machine where the recovery CD
works, I would have said No, they don't, 'Tattooing' is a skulduggerous
practice, and the liability for the fact that the recovery CD won't work lies
with the 'Tattooist' who did this (the manufacturer.) You can hardly blame an
engineer for carrying-out standard repair procedures, in fact the shop cannot
be expected to test the recovery CD on every computer they repair. If they
had to, the repair would cost double.

I wasn't aware that HP used 'Tattooing' - the one notorious for this evil
deed is Packard-Bell.
 
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