Clearing distribution group from user's cache

[LaurenM]

Hi all,

I work at a company that uses a mix of Outlook XP and Outlook 2003 installed
on Windows XP and Windows 2000 machines in Exchange 2000 and 2003
environment. We also have Mac users that are using Entourage 2004 which is
also linked to our Exchange servers. We are in the process or implementing a
centralized Help Desk system that will generate automatic responses. We have
been using a distribution group that was located in our Global Address List
for everyone in the company to send us technical support requests, outside of
the help desk system. We have been told that in order for the automatic
responses to go through to our users, we need to clear out the GAL
distribution group name from all of our user's cache. Is there are way to do
a system-wide cache clearing of this one address only from our users'
accounts? Maybe a group policy? I would appreciate anyone's useful thoughts
on this.

Thanks!

 

[Diane Poremsky [MVP]]

No, there is no way to cut just it out. Are you removing it from the
nickname cache or a offline address book?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[LaurenM]

Hi Diane,

It would be in the nickname cache, not an offline address book. Does this
make a difference? Thanks for your response!

Lauren

No, there is no way to cut just it out. Are you removing it from the
nickname cache or a offline address book?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi all,

I work at a company that uses a mix of Outlook XP and Outlook 2003
installed
on Windows XP and Windows 2000 machines in Exchange 2000 and 2003
environment. We also have Mac users that are using Entourage 2004 which is
also linked to our Exchange servers. We are in the process or implementing
a
centralized Help Desk system that will generate automatic responses. We
have
been using a distribution group that was located in our Global Address
List
for everyone in the company to send us technical support requests, outside
of
the help desk system. We have been told that in order for the automatic
responses to go through to our users, we need to clear out the GAL
distribution group name from all of our user's cache. Is there are way to
do
a system-wide cache clearing of this one address only from our users'
accounts? Maybe a group policy? I would appreciate anyone's useful
thoughts
on this.

Thanks!

 

[Diane Poremsky [MVP]]

If it was in the GAL, it would be easier to apply it to all users. Since it’s
the nickname cache you have two options -tell the users to open a new
message, begin to address it to the DL then select it with the arrow keys
and delete when it comes up. Or use a logon script to delete the NK2 file
from all computers. There are tools that can edit the cache but they don't
think they can delete just one address from each user's NK2. See
http://www.slipstick.com/problems/nicknamecache.asp.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

It would be in the nickname cache, not an offline address book. Does this
make a difference? Thanks for your response!

Lauren

No, there is no way to cut just it out. Are you removing it from the
nickname cache or a offline address book?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Hi all,

I work at a company that uses a mix of Outlook XP and Outlook 2003
installed
on Windows XP and Windows 2000 machines in Exchange 2000 and 2003
environment. We also have Mac users that are using Entourage 2004 which
is
also linked to our Exchange servers. We are in the process or
implementing
a
centralized Help Desk system that will generate automatic responses. We
have
been using a distribution group that was located in our Global Address
List
for everyone in the company to send us technical support requests,
outside
of
the help desk system. We have been told that in order for the automatic
responses to go through to our users, we need to clear out the GAL
distribution group name from all of our user's cache. Is there are way
to
do
a system-wide cache clearing of this one address only from our users'
accounts? Maybe a group policy? I would appreciate anyone's useful
thoughts
on this.

Thanks!

 

[LaurenM]

Hi Diane,

Thank you so much for your reply. It looks like we are going the manual route.

Have a great day!
Lauren

If it was in the GAL, it would be easier to apply it to all users. Since it’s
the nickname cache you have two options -tell the users to open a new
message, begin to address it to the DL then select it with the arrow keys
and delete when it comes up. Or use a logon script to delete the NK2 file
from all computers. There are tools that can edit the cache but they don't
think they can delete just one address from each user's NK2. See
http://www.slipstick.com/problems/nicknamecache.asp.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

It would be in the nickname cache, not an offline address book. Does this
make a difference? Thanks for your response!

Lauren

No, there is no way to cut just it out. Are you removing it from the
nickname cache or a offline address book?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi all,

I work at a company that uses a mix of Outlook XP and Outlook 2003
installed
on Windows XP and Windows 2000 machines in Exchange 2000 and 2003
environment. We also have Mac users that are using Entourage 2004 which
is
also linked to our Exchange servers. We are in the process or
implementing
a
centralized Help Desk system that will generate automatic responses. We
have
been using a distribution group that was located in our Global Address
List
for everyone in the company to send us technical support requests,
outside
of
the help desk system. We have been told that in order for the automatic
responses to go through to our users, we need to clear out the GAL
distribution group name from all of our user's cache. Is there are way
to
do
a system-wide cache clearing of this one address only from our users'
accounts? Maybe a group policy? I would appreciate anyone's useful
thoughts
on this.

Thanks!