Classic windows explorer crash with new twist

[Guest]

Like so many other people with this problem, Windows Explorer crashes when I
click on certain folders. This has been happening for 2 years, even before I
installed sp2 update. Explorer shuts down and the desktop refreshes. This
happens only with certain folders, specifically some with large graphics
files, like jpegs and photoshop files (no avi files). It happens on the
"shared docs" folder, and several others. I have many folders and subfolders
with large graphics files in them. It does not do it on all, just a few. And
it does it consistently on those same few folders. I've got plenty of hard
drive space and 512 RAM. Here's the thing: while in Photoshop (7.0), if I try
to access one of those folders to open a file, the same thing happens but
with Photoshop. The program quickly and silently crashes, no warning, and I
get refreshed to the desktop. Is this because Photoshop uses explorer when I
search for files to open?

My machine is very clean, I run Norton AV, have run Spy Sweeper for the past
year, and run full sweeps with spysweeper, adaware, and spybot regularly.
I've read most of the suggestions in this forum. Aside from turning off
thumbnails, which I'd rather not do since I use them very frequently, does
anyone have any suggestions? Thanks!

 

[Kelly]

Hi,

Photoshop manages its own swapfile and pagefile and this is often the cause.
Check within the program for a setting to change this behavior and good
luck!

--
In memory of our dear friend, MVP Alex Nichol

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

 

[Guest]

Kelly, thanks for the suggestion. Photoshop's swap file system is called
"scratch disk", which I have configured for the most space. This doesn't seem
to affect the problem. In fact, it happens in window 'paint' the same way.
Same way as in windows explorer. I click on the file in the menu window, and
the program shuts off, and desktop 'reboots' itself. This happens if I use
any variation of viewing (details, thumbs, list) in windows explorer, whether
thumbnails are shown or not. Will disabling the ability to show thumbnails
make any difference? Thanks for your help.