Charter Tech says too many TCPs slowing speed

[Guest]

Recently upgraded Charter Pipeline Cable High Speed Internet connection from
3.0mbps to 5.0 mbps. After numerous speed tests, my top speed is 3.14mbps.
Charter Tech checked system using Run cmd and determined there are too many
TCPs which are slowing the internet speed. Tech said 5 or 6 TCPs are maximum,
and my Dell desktop shows 31 TCPs. 6 are labeled "established" while the
others are labeled "time-wait". The speed is good for 3.0, but I'm paying for
5.0. Tech recommends reinstalling Windows XP. That seems a little drastic.
Is there a way to identify and/or remove those TCPs which are unnecessary
and/or slowing the internet speed?

 

[Robert Moir]

Recently upgraded Charter Pipeline Cable High Speed Internet
connection from
3.0mbps to 5.0 mbps. After numerous speed tests, my top speed is
3.14mbps. Charter Tech checked system using Run cmd and determined
there are too many TCPs which are slowing the internet speed. Tech
said 5 or 6 TCPs are maximum, and my Dell desktop shows 31 TCPs. 6
are labeled "established" while the others are labeled "time-wait".
The speed is good for 3.0, but I'm paying for
5.0. Tech recommends reinstalling Windows XP. That seems a little
drastic. Is there a way to identify and/or remove those TCPs which
are unnecessary and/or slowing the internet speed?

I'd phone back and ask to speak to a different technician on the grounds
that the first one is a total idiot who has no idea what they're talking
about. I hope you got their name so you can complain to their supervisor
because they have no business telling you to reformat your computer based on
the information you've presented. Assuming you've told them no more and no
less than you've told us, of course.

The amount of sessions, connections, ports or whatever you want to call them
(certainly not 'TCPs', did their technical support *really* use that word?)
open at any one time makes no difference to your line speed.

Even assuming you're talking about general performance rather than line
speed (and I'd love to know how it was measured in that case), 31
connections is perfectly fine in terms of what Windows and a decent
broadband connection can support (my computer currently has 144 open
connections and yet somehow I managed to post this reply to you!). The
amount of connections is almost totally irrelevant in fact; of far more
importance is what each connection is doing.

Whatever your problem is, it isn't too many "TCPs".

--
--
Rob Moir, Microsoft MVP for Security
Blog Site - http://www.robertmoir.com
Virtual PC 2004 FAQ - http://www.robertmoir.co.uk/win/VirtualPC2004FAQ.html
I'm always surprised at "professionals" who STILL have to be asked:
"Have you checked (event viewer / syslog)".

 

[pappa]

Also ur isp advertises 5Mb/s as the max speed possible not the guaranteed
speed all customers will get.

 

[Plato]

Also ur isp advertises 5Mb/s as the max speed possible not the guaranteed

You spend too much time in chat.