characters missing

[Roy]

Hello,

I am attempting to send a new plain text email with Outlook 2000 (encoding
is utf-8) to a recipient who uses Outlook 2007. When the message arrives in
the OL 2007 inbox, certain characters are missing.

For example, if I send an email with the word "crème" (the 3rd letter is
small letter e with grave accent) in the body and then I send it, what
appears in the OL 2007 reading pane is "crme" (e with grave accent is
missing). This also happens if I attempt to send the OL2007 recipient a
mime-encoded text message in utf-8 format. The the e with grave accent was
copied from the Character Map application and pasted into the body of the
outgoing email.

Why is the character not coming through for the recipient?

Thanks,
Roy

 

[Pat Willener]

UTF-8 is certainly a valid encoding for these accented characters. Could
it be that the recipient is on a very old operating system (Windows 9x)
that does not support Unicode?

What happens if you send the message as ISO-8859-1?

 

[Roy]

The recipient's OS is Windows XP. I'll have to check the ISO-8859-1
encoding. Is that the default encoding? If so, then the characters do come
through on the recipient's side - because I did send an email using the
default OL2000 encoding for a plain text message.

 

[Roy]

Pat, it does when I use Western European ISO, which I'm guessing is ISO-8859-1.

 

[Pat Willener]

Yes, that's correct.

What email client does the recipient use; do you know that? This is
rather a strange issue, as Unicode UTF-8 should be supported by any
modern mail software.

At this stage I don't think that it is a problem of your Outlook. Can
you try to send yourself a message containing these accented characters,
with UTF-8 encoding? Do you receive them correctly?

 

[Roy]

OL 2007 is what the recipient uses. If I send the utf-8 encoded email to
myself, it comes in correctly.

OL2000 sender, OL2000 recipient works correctly.
OL2000 sender, OL2007 recipient does not work.