Character Change in Sent Mail

[Robin]

Quite spontaneously, Outlook 2003 has started changing the character set in
the body of mail that I've sent. Initially, copies stored in my Sent file
were in what looks like Chinese while recipients tell me that they get rows
of question marks interspersed with the odd number.

I did a web search and checked the ms.public archives and found references
to a number of things. So far I've stopped using HTML, stopped using MS
Word as editor, run a system restore and tried changing the encoding in
International Options. Originally it was Western European (ISO) and I've
tried Western European (Windows), Unicode (UTF-7 and 8) and User Defined.
The only change I've seen is that now both the sent and received messages
are displayed in Chinese characters.

Robin

 

[Tadjio]

You are the third person to report such a problem!

I reported it under the thread "Plain Text messages get corrupted"
yesterday and Karin reported it today under
"Question marks appear instead of text in Outgoing Outlook 2007 mes"

Something serious is happening :-(

 

[Diane Poremsky [MVP]]

Don't use user-defined, it has been know to cause issues with certain
versions of Outlook.

Are you scanning outgoing email with a virus scanner?
Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Robin]

As noted elsewhere on this board, I did and restored all the defaults. So
far this seems to have caught. I have, however lost my email history and
addresses. They're lurking somewhere because, if I type the first letter of
one of them in the To: or Cc: box I see the usual llist. How do I get them
back?

With thanks for your help,

Robin

Don't use user-defined, it has been know to cause issues with certain
versions of Outlook.

Are you scanning outgoing email with a virus scanner?
Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Quite spontaneously, Outlook 2003 has started changing the character set
in the body of mail that I've sent. Initially, copies stored in my Sent
file were in what looks like Chinese while recipients tell me that they
get rows of question marks interspersed with the odd number.

I did a web search and checked the ms.public archives and found
references to a number of things. So far I've stopped using HTML,
stopped using MS Word as editor, run a system restore and tried changing
the encoding in International Options. Originally it was Western
European (ISO) and I've tried Western European (Windows), Unicode (UTF-7
and 8) and User Defined. The only change I've seen is that now both the
sent and received messages are displayed in Chinese characters.

Robin

 

[Robin]

Sorry, I missed answering your first question. I use Bullguard as a virus
checker. It is enabled for outgoing email.

Robin

Don't use user-defined, it has been know to cause issues with certain
versions of Outlook.

Are you scanning outgoing email with a virus scanner?
Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Quite spontaneously, Outlook 2003 has started changing the character set
in the body of mail that I've sent. Initially, copies stored in my Sent
file were in what looks like Chinese while recipients tell me that they
get rows of question marks interspersed with the odd number.

I did a web search and checked the ms.public archives and found
references to a number of things. So far I've stopped using HTML,
stopped using MS Word as editor, run a system restore and tried changing
the encoding in International Options. Originally it was Western
European (ISO) and I've tried Western European (Windows), Unicode (UTF-7
and 8) and User Defined. The only change I've seen is that now both the
sent and received messages are displayed in Chinese characters.

Robin

 

[Pat Willener]

Not quite sure about your situation. You say that you have "what looks
like Chinese [characters]) in your Sent Items. *Are* they Chinese
characters? Did you compose the mail, and are they supposed to be
Chinese characters?

Specifying the correct encoding of outgoing messages is essential,
especially when the message contains multibyte characters.

 

[LKL]

We have the same problem when sending/ replying/ forwarding in plain text
format
in Outlook 2007. The problem first occured on Feb 21 on two different
computers

We also use Bullguard virus scan on outgoing mails. I've tried to switch it
off on outgoing mails, restart outlook. However, the problem is still the
same.

Sorry, I missed answering your first question. I use Bullguard as a virus
checker. It is enabled for outgoing email.

Robin

Don't use user-defined, it has been know to cause issues with certain
versions of Outlook.

Are you scanning outgoing email with a virus scanner?
Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Quite spontaneously, Outlook 2003 has started changing the character set
in the body of mail that I've sent. Initially, copies stored in my Sent
file were in what looks like Chinese while recipients tell me that they
get rows of question marks interspersed with the odd number.

I did a web search and checked the ms.public archives and found
references to a number of things. So far I've stopped using HTML,
stopped using MS Word as editor, run a system restore and tried changing
the encoding in International Options. Originally it was Western
European (ISO) and I've tried Western European (Windows), Unicode (UTF-7
and 8) and User Defined. The only change I've seen is that now both the
sent and received messages are displayed in Chinese characters.

Robin

 

[Tadjio]

See my separate post today:
I think Bullguard is the cause of this for me.
It started a week ago, presumably with
a Bullguard update.
--
Tadjio

Sorry, I missed answering your first question. I use Bullguard as a virus
checker. It is enabled for outgoing email.

Robin

Don't use user-defined, it has been know to cause issues with certain
versions of Outlook.

Are you scanning outgoing email with a virus scanner?
Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Quite spontaneously, Outlook 2003 has started changing the character set
in the body of mail that I've sent. Initially, copies stored in my Sent
file were in what looks like Chinese while recipients tell me that they
get rows of question marks interspersed with the odd number.

I did a web search and checked the ms.public archives and found
references to a number of things. So far I've stopped using HTML,
stopped using MS Word as editor, run a system restore and tried changing
the encoding in International Options. Originally it was Western
European (ISO) and I've tried Western European (Windows), Unicode (UTF-7
and 8) and User Defined. The only change I've seen is that now both the
sent and received messages are displayed in Chinese characters.

Robin

 

[LKL]

Several seems to have this problem spontaneously occuring.

So far what I found out is:
- it will occur when sending plain text only
- it will not occur on every text mail (e.g. I today replied to a mail
received in january - received in plain text and reply in plain text: no
problem)
- it may occur both on new mails, replies, and forwarding
- it occurs both when outgoing mail virus-detection is on and off (in my
case Bullguard).
- it has not occured (yet) when typing in RFT and having outlook convert to
plain text on sending to internet adress.

 

[habler]

Hi - same problem here. Rubbish in replied-to items in the "Sent" folder.

I am also using Bullguard 8.5. I have submitted a report at the Bullguard site. Might be worth others reporting this issue to then too...

Regards,
Andrew

 

[habler]

Dear BullGuard User,

Just got this back....


Thank you for contacting BullGuard Support Team.

This is a known problem that is currently investigated by our QA Department. A fix will be released through the autômatic update feature as soon as possible.

Until then, as a workaround, turn off the Spamfilter when trying to send an e-mail.

 

[Tadjio]

I contacted Bullguard Live Support and
they told me to switch off Spamfilter.
This resolved the problem.

 

[Robin]

Obviously you have contacted them!

Robin

I contacted Bullguard Live Support and
they told me to switch off Spamfilter.
This resolved the problem.

 

[Diane Poremsky [MVP]]

You are seeing the nickname cache when you type letters - the address book
is seen when you click the To button. do you see the missing contacts if you
go to the folder list?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

As noted elsewhere on this board, I did and restored all the defaults. So
far this seems to have caught. I have, however lost my email history and
addresses. They're lurking somewhere because, if I type the first letter
of one of them in the To: or Cc: box I see the usual llist. How do I get
them back?

With thanks for your help,

Robin

Don't use user-defined, it has been know to cause issues with certain
versions of Outlook.

Are you scanning outgoing email with a virus scanner?
Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Quite spontaneously, Outlook 2003 has started changing the character set
in the body of mail that I've sent. Initially, copies stored in my Sent
file were in what looks like Chinese while recipients tell me that they
get rows of question marks interspersed with the odd number.

I did a web search and checked the ms.public archives and found
references to a number of things. So far I've stopped using HTML,
stopped using MS Word as editor, run a system restore and tried changing
the encoding in International Options. Originally it was Western
European (ISO) and I've tried Western European (Windows), Unicode (UTF-7
and 8) and User Defined. The only change I've seen is that now both the
sent and received messages are displayed in Chinese characters.

Robin

 

[Diane Poremsky [MVP]]

Thanks for letting us know the cause - this will help others.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Robin]

Yes! I do.

It's on my list to correct this problem but haven't posted. Do you have
suggestions?

Robin

You are seeing the nickname cache when you type letters - the address book
is seen when you click the To button. do you see the missing contacts if
you go to the folder list?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

As noted elsewhere on this board, I did and restored all the defaults.
So far this seems to have caught. I have, however lost my email history
and addresses. They're lurking somewhere because, if I type the first
letter of one of them in the To: or Cc: box I see the usual llist. How
do I get them back?

With thanks for your help,

Robin

Don't use user-defined, it has been know to cause issues with certain
versions of Outlook.

Are you scanning outgoing email with a virus scanner?
Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Quite spontaneously, Outlook 2003 has started changing the character
set in the body of mail that I've sent. Initially, copies stored in my
Sent file were in what looks like Chinese while recipients tell me that
they get rows of question marks interspersed with the odd number.

I did a web search and checked the ms.public archives and found
references to a number of things. So far I've stopped using HTML,
stopped using MS Word as editor, run a system restore and tried
changing the encoding in International Options. Originally it was
Western European (ISO) and I've tried Western European (Windows),
Unicode (UTF-7 and 8) and User Defined. The only change I've seen is
that now both the sent and received messages are displayed in Chinese
characters.

Robin

 

[Diane Poremsky [MVP]]

The typical fix for missing contacts is:

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Yes! I do.

It's on my list to correct this problem but haven't posted. Do you have
suggestions?

Robin

You are seeing the nickname cache when you type letters - the address
book is seen when you click the To button. do you see the missing
contacts if you go to the folder list?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

As noted elsewhere on this board, I did and restored all the defaults.
So far this seems to have caught. I have, however lost my email history
and addresses. They're lurking somewhere because, if I type the first
letter of one of them in the To: or Cc: box I see the usual llist. How
do I get them back?

With thanks for your help,

Robin

Don't use user-defined, it has been know to cause issues with certain
versions of Outlook.

Are you scanning outgoing email with a virus scanner?
Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Quite spontaneously, Outlook 2003 has started changing the character
set in the body of mail that I've sent. Initially, copies stored in
my Sent file were in what looks like Chinese while recipients tell me
that they get rows of question marks interspersed with the odd number.

I did a web search and checked the ms.public archives and found
references to a number of things. So far I've stopped using HTML,
stopped using MS Word as editor, run a system restore and tried
changing the encoding in International Options. Originally it was
Western European (ISO) and I've tried Western European (Windows),
Unicode (UTF-7 and 8) and User Defined. The only change I've seen is
that now both the sent and received messages are displayed in Chinese
characters.

Robin

 

[Robin]

Thank you very much. Thr first option did it.

Robin

The typical fix for missing contacts is:

If you have Contacts in the Contacts folder but they are not accessible
when you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories
or address book. Is the Outlook Address Book present? If it isn't listed,
add it and close and restart Outlook. If it is listed, then remove it and
close then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need
to make a new profile as you can't add the Outlook Address Book service
due to a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Yes! I do.

It's on my list to correct this problem but haven't posted. Do you have
suggestions?

Robin

You are seeing the nickname cache when you type letters - the address
book is seen when you click the To button. do you see the missing
contacts if you go to the folder list?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


As noted elsewhere on this board, I did and restored all the defaults.
So far this seems to have caught. I have, however lost my email
history and addresses. They're lurking somewhere because, if I type
the first letter of one of them in the To: or Cc: box I see the usual
llist. How do I get them back?

With thanks for your help,

Robin

Don't use user-defined, it has been know to cause issues with certain
versions of Outlook.

Are you scanning outgoing email with a virus scanner?
Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Quite spontaneously, Outlook 2003 has started changing the character
set in the body of mail that I've sent. Initially, copies stored in
my Sent file were in what looks like Chinese while recipients tell me
that they get rows of question marks interspersed with the odd
number.

I did a web search and checked the ms.public archives and found
references to a number of things. So far I've stopped using HTML,
stopped using MS Word as editor, run a system restore and tried
changing the encoding in International Options. Originally it was
Western European (ISO) and I've tried Western European (Windows),
Unicode (UTF-7 and 8) and User Defined. The only change I've seen is
that now both the sent and received messages are displayed in Chinese
characters.

Robin