Certain Sites Load Slow or Not At All

[Don Cohen]

I am fairly adept with computers, but am quite perplexed with this one.
When trying to access Delorme websites (www.delorme.com and
forums.delorme.com), the pages are found, but the first site loads
excruciatingly slow, while the latter never completes loading, and
eventually times out. All other sites I have visited, for years, load
without problem. I have found a few other users that are experiencing
similar problems.

System Details: Gateway 700XL, XP Home/SP2, IE6/SP2, all critical updates
installed. 1GB RAM, ATI Radeon 8500/64 mb RAM. Fast Cable-Modem, usually
clocked at PCPitStop in excess of 4000 kbps.

System is well-maintained with current NAV always enabled, with weekly
checks. Also SpyBot S&D along with AdAware SE, are both updated and run
regularly. All that has ever been found are a few cookies to be deleted.

Further, both my laptop and my daughter's computer (connected via a Netgear
hub/switch - not a router [each gets a separate IP] - to the same
cable-modem) can access these sites without problem. The other systems are
similar maintained and configured.

I have tried so far:

ipconfig /release followed by ipconfig /renew
ipconfig /flushdns
emptied IE Cache of Temporary Internet Files
emptied recycle bin
cleared IE history
deleted all Delorme cookies
powered down and unplugged from AC power both the cable-modem and switch,
and cold-booted the computer
verified MTU size at 1492 - the same figure as on my laptop
defrag OS partition

I have compared Internet Options for privacy, security, etc., between the
desktop with the problem, and laptop without the problem, changed a few
minor differences, with no joy. The only odd difference is in Advanced
Options:

The desktop with the problem, following the HTTP 1.1 settings, has a section
"Microsoft VM" followed by Multimedia
The laptop without the problem, following the HTTP 1.1 settings, has a
section "Java(Sun)" followed by Multimedia

I am at a complete loss as to understand why my desktop cannot effectively
access these sites, while my laptop, utilizing the same connection, has no
problem. And it's not like it can't find the sites; it finds them, but
loads either very slowly, or so slowly that it eventually times out.

Any advice/paths to pursue, greatly appreciated. I will be contacting
Delorme as well after the week-end, but don't have great confidence that
I'll be able to track down the right people who will be able to work with me
on this.

Thanks!

--
Don Cohen
Photo Website at:
http://www.dlcphoto.com

[Remove the "lens cap" for email]

Costa Rica Photo Workshop - December, 2005
http://www.dlcphoto.com/CRPS2/PhotoSafari2General.htm

 

[Don Varnau]

[Note: Original thread at microsoft.public.internetexplorer.general]

I don't think that this is a Java problem, but you could download and
install J2SE v 1.4.2_09 JRE from
http://java.sun.com/j2se/1.4.2/download.html After installing, go to Ctrl
Panel> Java and make it the default. Uncheck MSVM in Internet Options>
Advanced. Check Java (Sun)

Any third-party security programs running on this computer that aren't on
the others? Any security programs configured differently?

Longshot... try deleting the TIF folder and the History folder.
See http://mvps.org/winhelp2002/delcache.htm

Don
[MS MVP- IE/OE]

I am fairly adept with computers, but am quite perplexed with this one.
When trying to access Delorme websites (www.delorme.com and
forums.delorme.com), the pages are found, but the first site loads
excruciatingly slow, while the latter never completes loading, and
eventually times out. All other sites I have visited, for years, load
without problem. I have found a few other users that are experiencing
similar problems.

System Details: Gateway 700XL, XP Home/SP2, IE6/SP2, all critical updates
installed. 1GB RAM, ATI Radeon 8500/64 mb RAM. Fast Cable-Modem, usually
clocked at PCPitStop in excess of 4000 kbps.

System is well-maintained with current NAV always enabled, with weekly
checks. Also SpyBot S&D along with AdAware SE, are both updated and run
regularly. All that has ever been found are a few cookies to be deleted.

Further, both my laptop and my daughter's computer (connected via a Netgear
hub/switch - not a router [each gets a separate IP] - to the same
cable-modem) can access these sites without problem. The other systems are
similar maintained and configured.

I have tried so far:

ipconfig /release followed by ipconfig /renew
ipconfig /flushdns
emptied IE Cache of Temporary Internet Files
emptied recycle bin
cleared IE history
deleted all Delorme cookies
powered down and unplugged from AC power both the cable-modem and switch,
and cold-booted the computer
verified MTU size at 1492 - the same figure as on my laptop
defrag OS partition

I have compared Internet Options for privacy, security, etc., between the
desktop with the problem, and laptop without the problem, changed a few
minor differences, with no joy. The only odd difference is in Advanced
Options:

The desktop with the problem, following the HTTP 1.1 settings, has a section
"Microsoft VM" followed by Multimedia
The laptop without the problem, following the HTTP 1.1 settings, has a
section "Java(Sun)" followed by Multimedia

I am at a complete loss as to understand why my desktop cannot effectively
access these sites, while my laptop, utilizing the same connection, has no
problem. And it's not like it can't find the sites; it finds them, but
loads either very slowly, or so slowly that it eventually times out.

Any advice/paths to pursue, greatly appreciated. I will be contacting
Delorme as well after the week-end, but don't have great confidence that
I'll be able to track down the right people who will be able to work with me
on this.

Thanks!

 

[Don Cohen]

Hi Don,

First, thanks for the reply.

I don't think that this is a Java problem, but you could download and
install J2SE v 1.4.2_09 JRE from
http://java.sun.com/j2se/1.4.2/download.html After installing, go to Ctrl
Panel> Java and make it the default. Uncheck MSVM in Internet Options>
Advanced. Check Java (Sun)

Easy enough to try, I guess.

Do you have any idea what would account for MSVM being on one machine, and
Sun on the other? I generally keep both systems set up and maintained the
same, and don't specifically recall making the choice of one over the other.

Any third-party security programs running on this computer that aren't on
the others? Any security programs configured differently?

No to the first question, and also no to the second, as far as I have found
so far in comparing settings.

Longshot... try deleting the TIF folder and the History folder.
See http://mvps.org/winhelp2002/delcache.htm

An interesting thought as well.

Thanks.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

Don
[MS MVP- IE/OE]

I am fairly adept with computers, but am quite perplexed with this one.
When trying to access Delorme websites (www.delorme.com and
forums.delorme.com), the pages are found, but the first site loads
excruciatingly slow, while the latter never completes loading, and
eventually times out. All other sites I have visited, for years, load
without problem. I have found a few other users that are experiencing
similar problems.

System Details: Gateway 700XL, XP Home/SP2, IE6/SP2, all critical updates
installed. 1GB RAM, ATI Radeon 8500/64 mb RAM. Fast Cable-Modem,
usually
clocked at PCPitStop in excess of 4000 kbps.

System is well-maintained with current NAV always enabled, with weekly
checks. Also SpyBot S&D along with AdAware SE, are both updated and run
regularly. All that has ever been found are a few cookies to be deleted.

Further, both my laptop and my daughter's computer (connected via a Netgear
hub/switch - not a router [each gets a separate IP] - to the same
cable-modem) can access these sites without problem. The other systems are
similar maintained and configured.

I have tried so far:

ipconfig /release followed by ipconfig /renew
ipconfig /flushdns
emptied IE Cache of Temporary Internet Files
emptied recycle bin
cleared IE history
deleted all Delorme cookies
powered down and unplugged from AC power both the cable-modem and switch,
and cold-booted the computer
verified MTU size at 1492 - the same figure as on my laptop
defrag OS partition

I have compared Internet Options for privacy, security, etc., between the
desktop with the problem, and laptop without the problem, changed a few
minor differences, with no joy. The only odd difference is in Advanced
Options:

The desktop with the problem, following the HTTP 1.1 settings, has a section
"Microsoft VM" followed by Multimedia
The laptop without the problem, following the HTTP 1.1 settings, has a
section "Java(Sun)" followed by Multimedia

I am at a complete loss as to understand why my desktop cannot
effectively
access these sites, while my laptop, utilizing the same connection, has
no
problem. And it's not like it can't find the sites; it finds them, but
loads either very slowly, or so slowly that it eventually times out.

Any advice/paths to pursue, greatly appreciated. I will be contacting
Delorme as well after the week-end, but don't have great confidence that
I'll be able to track down the right people who will be able to work with me
on this.

Thanks!

 

[Don Cohen]

Ok, with respect to deleting the TIF folder, I've run into some odd (to me)
behavior:

I created a new UserName, with Administrative privileges. Logged off my
usual UserName, and logged into the new one. Opened Windows Explorer, and
found the TempInternetFiles Folder for my usual UserName. When I tried to
delete that folder, I wasn't allowed to. In checking the contents, there
are a number of entries like KHSHQFOP, identified as "File Folders" which
contained files "reserve[1], of 0 kb, old dates which couldn't be deleted -
file not found, or something along those lines.

There were 5 of those "File Folders", each with a single 0 size file, which
couldn't be deleted. What are these, and how do I get rid of them?

And I must not fully understand how XP uses these folders:

When logged in with my usual UserName, the TIF folder for that UserName
contains a long list of cookies, but nothing else - no subfolders, no
index.dat, etc. (I have Folder Options configured to show all hidden files,
system folders, etc.).

After logging out of this UserName, and logging in with the new Logon (with
Admin privileges), the exact same TIF folder now contains no cookies, but
does show the various 8-character Folder Names, along with a 16 mb index.dat
file.

What's the big picture here? What am I missing, and does it relate to why I
can't delete the TIF Folder on my original, usual UserName?

Thanks.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Guest]

Don,

Thanks for starting this thread - I have been having some similar issues for
a while. Take a look at Don Varnau's suggestions for Lori S about two
threads down. In the end, I followed the steps for DLL registering in
article 281679 and they worked!! Godd luck.

Ok, with respect to deleting the TIF folder, I've run into some odd (to me)
behavior:

I created a new UserName, with Administrative privileges. Logged off my
usual UserName, and logged into the new one. Opened Windows Explorer, and
found the TempInternetFiles Folder for my usual UserName. When I tried to
delete that folder, I wasn't allowed to. In checking the contents, there
are a number of entries like KHSHQFOP, identified as "File Folders" which
contained files "reserve[1], of 0 kb, old dates which couldn't be deleted -
file not found, or something along those lines.

There were 5 of those "File Folders", each with a single 0 size file, which
couldn't be deleted. What are these, and how do I get rid of them?

And I must not fully understand how XP uses these folders:

When logged in with my usual UserName, the TIF folder for that UserName
contains a long list of cookies, but nothing else - no subfolders, no
index.dat, etc. (I have Folder Options configured to show all hidden files,
system folders, etc.).

After logging out of this UserName, and logging in with the new Logon (with
Admin privileges), the exact same TIF folder now contains no cookies, but
does show the various 8-character Folder Names, along with a 16 mb index.dat
file.

What's the big picture here? What am I missing, and does it relate to why I
can't delete the TIF Folder on my original, usual UserName?

Thanks.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Don Varnau]

HI,
Back to MSJVM <> Java issues... Due to legal issues, MSJVM was included
briefly with XP Home, but many XP Home machines will not have MSJVM. See:
http://inetexplorer.mvps.org/answers/14.html and
http://www.microsoft.com/mscorp/java/

You can't see the Content.IE5 folders or index.dat file when logged in as
yourself because XP doesn't want you to see them ;-) You should be able to
see them from another (admin) user account.

Try deleting the TIF and History folders from the machine's default
Administrator account- startup in Safe Mode. That way, no other programs
will be accessing the TIF folder.

For some informative posts on the content.ie5 folders, go to
http://groups-beta.google.com/group/microsoft.public.windowsxp.general
put content.ie5 in the Search this group field.

Don
[MS MVP- IE/OE]

Ok, with respect to deleting the TIF folder, I've run into some odd (to me)

behavior:

I created a new UserName, with Administrative privileges. Logged off my
usual UserName, and logged into the new one. Opened Windows Explorer, and
found the TempInternetFiles Folder for my usual UserName. When I tried to
delete that folder, I wasn't allowed to. In checking the contents, there
are a number of entries like KHSHQFOP, identified as "File Folders" which
contained files "reserve[1], of 0 kb, old dates which couldn't be deleted -
file not found, or something along those lines.

There were 5 of those "File Folders", each with a single 0 size file, which
couldn't be deleted. What are these, and how do I get rid of them?

And I must not fully understand how XP uses these folders:

When logged in with my usual UserName, the TIF folder for that UserName
contains a long list of cookies, but nothing else - no subfolders, no
index.dat, etc. (I have Folder Options configured to show all hidden files,
system folders, etc.).

After logging out of this UserName, and logging in with the new Logon (with
Admin privileges), the exact same TIF folder now contains no cookies, but
does show the various 8-character Folder Names, along with a 16 mb index.dat
file.

What's the big picture here? What am I missing, and does it relate to why I
can't delete the TIF Folder on my original, usual UserName?

Thanks.

 

[Don Cohen]

Excellent information, Don. I'll try this out tomorrow, and see if either
of these resolves my original problem.

Best regards,

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

HI,
Back to MSJVM <> Java issues... Due to legal issues, MSJVM was included
briefly with XP Home, but many XP Home machines will not have MSJVM. See:
http://inetexplorer.mvps.org/answers/14.html and
http://www.microsoft.com/mscorp/java/

You can't see the Content.IE5 folders or index.dat file when logged in as
yourself because XP doesn't want you to see them ;-) You should be able
to
see them from another (admin) user account.

Try deleting the TIF and History folders from the machine's default
Administrator account- startup in Safe Mode. That way, no other programs
will be accessing the TIF folder.

For some informative posts on the content.ie5 folders, go to
http://groups-beta.google.com/group/microsoft.public.windowsxp.general
put content.ie5 in the Search this group field.

Don
[MS MVP- IE/OE]

Ok, with respect to deleting the TIF folder, I've run into some odd (to me)

behavior:

Longshot... try deleting the TIF folder and the History folder.
See http://mvps.org/winhelp2002/delcache.htm

I created a new UserName, with Administrative privileges. Logged off my
usual UserName, and logged into the new one. Opened Windows Explorer,
and
found the TempInternetFiles Folder for my usual UserName. When I tried
to
delete that folder, I wasn't allowed to. In checking the contents, there
are a number of entries like KHSHQFOP, identified as "File Folders" which
contained files "reserve[1], of 0 kb, old dates which couldn't be deleted -
file not found, or something along those lines.

There were 5 of those "File Folders", each with a single 0 size file, which
couldn't be deleted. What are these, and how do I get rid of them?

And I must not fully understand how XP uses these folders:

When logged in with my usual UserName, the TIF folder for that UserName
contains a long list of cookies, but nothing else - no subfolders, no
index.dat, etc. (I have Folder Options configured to show all hidden files,
system folders, etc.).

After logging out of this UserName, and logging in with the new Logon (with
Admin privileges), the exact same TIF folder now contains no cookies, but
does show the various 8-character Folder Names, along with a 16 mb index.dat
file.

What's the big picture here? What am I missing, and does it relate to
why I
can't delete the TIF Folder on my original, usual UserName?

Thanks.

 

[Don Cohen]

Paul,

Thanks for starting this thread - I have been having some similar issues
for
a while. Take a look at Don Varnau's suggestions for Lori S about two
threads down. In the end, I followed the steps for DLL registering in
article 281679 and they worked!! Godd luck.

Glad you got your problem solved, and thanks for the tip. I looked at the
other post, but didn't think any of it was likely to resvole my particular
problem. Hopefully by booting into Safe Mode, I'll be able to definitively
delete my TIF folder and resolve my problem with Delorme's websites.

Best,

Don
www.dlcphoto.com

 

[Don Cohen]

Hi Don,

You can't see the Content.IE5 folders or index.dat file when logged in as
yourself because XP doesn't want you to see them ;-) You should be able
to
see them from another (admin) user account.

Try deleting the TIF and History folders from the machine's default
Administrator account- startup in Safe Mode. That way, no other programs
will be accessing the TIF folder.

For some informative posts on the content.ie5 folders, go to
http://groups-beta.google.com/group/microsoft.public.windowsxp.general
put content.ie5 in the Search this group field.

Ok, here's where we are:

I booted into Safe Mode, using the new Admin-level User I created (it
initially logged in with my usual UserName; there was no "default
Administrator account"). I easily found the correct TIF folder, and
attempted to delete it, but was once again prevented from doing so,
receiving the following error message:

"Cannot delete reserve[1].: cannot find the specified file"

Looking in the subfolders, of Content.IE5, there are the expected 4
subfolders, with the 8-character names, each of which contained a single 0
kb file, each with a different name. reserve[1] is in the first folder.
Checking their attributes, they are neither hidden nor read-only.
Attempting to delete these files directly produces the error message:

"Cannot delete file: cannot read from the source file or disk"

So, I then booted into the Windows Recovery Console, and ran CHKDSK /R, in
the hopes of fixing whatever corruption of the file system there might be
(this is an NTFS volume). This ran successfully, indicating that one or
more errors had been fixed.

I tried to navigate, within the Recovery Console, to the TIF folder, but was
denied access.

So, I booted back into Safe Mode, using the new Admin-Level User, tried once
again to delete these files/folders, but received the same error messages as
documented above.

So:

Question #1: How the heck do I get rid of these files, so that I can then
delete the TIF folder??

Question #2: If it allows me, will deleting just the index.dat file (which
is about 16 mb in size, after deleting TIF through IE Tools/Options)
accomplish anything, or will this screw things up even more?

Question #3: Will moving the TIF folder to a new location accomplish
anything?

Thanks.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Don Cohen]

Don,

I don't think that this is a Java problem, but you could download and
install J2SE v 1.4.2_09 JRE from
http://java.sun.com/j2se/1.4.2/download.html After installing, go to Ctrl
Panel> Java and make it the default. Uncheck MSVM in Internet Options>
Advanced. Check Java (Sun)

I found what you refer to here, which results in download of a file called:

jr2e-1_4_2_09-windows-i586-p.exe

But at the main Java homepage, I also see references to Version 5.0 of the
Java Run Time Environment, which would download a file called:

jre-1_5_0_04-windows-i586-p-iftw.exe


What are the differences here, and which is the one I actually need?

Thanks.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Don Cohen]

Correction to the message above:

Don,

I don't think that this is a Java problem, but you could download and
install J2SE v 1.4.2_09 JRE from
http://java.sun.com/j2se/1.4.2/download.html After installing, go to Ctrl
Panel> Java and make it the default. Uncheck MSVM in Internet Options>
Advanced. Check Java (Sun)

I found what you refer to here, which results in download of a file called:

jr2e-1_4_2_09-windows-i586-p.exe

But at the main Java homepage, I also see references to Version 5.0 of the
Java Run Time Environment, which would download a file called:

jre-1_5_0_04-windows-i586-p-iftw.exe

Correction: This file name is actually:

jre-1_5_0_04-windows-i586-p.exe (the one above is the online file link)


What are the differences here, and which is the one I actually need?

Thanks.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Don Varnau]

As an "end user" who just needs to be able to run Java applets or programs,
J2SE v 1.4.2_09 JRE is the download for you.

Don
[MS MVP- IE/OE]

 

[Don Cohen]

Hi Don,

As an "end user" who just needs to be able to run Java applets or
programs,
J2SE v 1.4.2_09 JRE is the download for you.

Thanks once again.

FYI - as of mid morning today, out of nowhere I was suddenly able to access
Delorme's sites without problem. I don't believe anything I did was
responsible. I corresponded with another user who was having the same
problem, and lo and behold, his problem had been miraculously cured as well.
He was using Sun Java, which is what I have on my laptop, which didn't have
the problem. So that pretty much eliminates Java as a source for the
problem.

Still no clue why one computer on my network had the problem, and the other
didn't, but the ultimate source of it was apparently on Delorme's end of the
connection.

On the TIF and files I can't seem to be able to delete, I'm still wanting to
get that resolved (guess I'm a bit OCD), but again it's apparently not
related to the original problem.

Thanks for your help again, Don.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]