CDROM Error Code 37

[Guest]

I will admit up front that I probably know just enough to be dangerous.

I had not used my CDRom drives for awhile. Recently I noticed that on the
"My Computer" screen my CDROM and my CDR/RW were not listed. Went to Device
driver and saw the yellow highlighted exclamation icon. Error code is 37
which says failure to initialize.

Tried uninstalling and reinstalling but to no avail. Drives work (lights,
etc. and I was able to even boot from my WinXP original disk).

My local computer guy says I have probably lost or corrupted my low level
driver. I have searched everywhere and can't find anything on "Low level
drivers".

I have even tried to re-format my hard drive and do a WinXP reinstall from
scratch (I have already backed up my critical files) but for some reason it
says it does not see a hard drive. I also have a Maxtor 300 Gig external
drive connected. I disconnected it to protect any mistake in formatting
because this is where my backup files are located. When the Maxtor is
disconnected the system does not recognize a Hard Drive on which to reinstall
WinXP. When I leave the Maxtor connected then WinXP wants to install the
operating system on it as the only Hard Drive recognized. I thought about
proceeding but did not want something to go wrong and overwrite my backup
files (I assume they would still exist on the C: Drive but this approach just
didn't feel right.) I was not clear on why it would not recognize my C:
Drive for reinstallation.

I also tried to go into the CD Prompt area to reformat. Will not reformat
because it says it is in use. I tried a WinXp boot disk to see if then I
could reformat but no luck.

Other than access to the CDROM drives everything else on the computer works
fine. It is clearly an issue of recognition for normal operation. I thought
about just buying two new drives but that seems stupid.

I am at a complete lost. If nothing else I guess I will take it in to my
local computer guy and see if he can get me squared away. Maybe he can
reinstall WinXp or just reformat the existing hard drive and start from
scratch.

This is my first post, so sorry if this is too long. I was trying to be
somewhat complete.

 

[Daphne Foldes]

Your Upper and Lower filters are damaged. Follow the fix in below .

Manual steps to delete the UpperFilters and LowerFilters registry values that can cause CD access problems
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually delete the UpperFilters and LowerFilters registry values, follow these steps: 1. Start Registry Editor (Regedt32.exe).
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.
NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.


7. Restart your computer.

 

[Guest]

Peter,

Thanks a million. I followed your steps and it worked perfectly. When I
rebooted...the drives were listed in "My Computer" with no indication of a
problem. Amazing how simple things are when you know what you are doing.

Thanks again.
CDex in Atlanta

Your Upper and Lower filters are damaged. Follow the fix in below .

Manual steps to delete the UpperFilters and LowerFilters registry values that can cause CD access problems
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually delete the UpperFilters and LowerFilters registry values, follow these steps: 1. Start Registry Editor (Regedt32.exe).
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.
NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.


7. Restart your computer.

 

[Peter Foldes]

I am glad that it worked. The fix is from a MS KB article as listed below.
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Peter,

Thanks a million. I followed your steps and it worked perfectly. When I
rebooted...the drives were listed in "My Computer" with no indication of a
problem. Amazing how simple things are when you know what you are doing.

Thanks again.
CDex in Atlanta