CD will not play...

[jim]

Anyone have any ideas how to make a CD player recognise the disk's ?

It has suddenly stopped playing / recognising disks - it may have been as a
consequence of loading Nero (which I have since deleted)

The program manger recognises the hardware and says drivers etc are OK

TIA

Jim ;o(

 

[Wesley Vogel]

How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs
http://support.microsoft.com/kb/321641

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[jim]

Thanks for the link Wes ...

unfortunately I have run the Auto play wizard several times with no result -
if it is of any relevance, the disk is not indicated (i.e. no data shown) on
the 'my computer' drive E screen.

yet the busy light does show, and program manager indicates no problem ?

Incidentally the DVD drive works fine.

TIA

JIM

 

[jim]

WES,

Here is the Log for the attempted repair..

AutoFix [V5.2.3790.67]
Time [2006-09-03 23:23:04]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [E:\, Drive Type: 5]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\cdrom!Autorun (Present) <Allows>
HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [E:\, Drive Type: 5]:
Result [Legacy Notification]: Problems
Result [AutoPlay V2 Notification]: Problems {
Service (Silent)
Shell (Deaf) }

Repair << [Legacy AutoPlay Event]

Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.

Repair << [Autoplay V2 Event]

Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.



Many thanks for any advise..

Jim

 

[Wesley Vogel]

Jim,

Autoplay will not help if a disk cannot be read.

Can you take the CD to another machine and see if another drive can read the
CD?

If the CD is clean and does not work in another drive, it is probably
damaged and has to be replaced.

What did you use to create the CD?

If you used InCD, you need InCD on your machine to read the CD. Quite often
a CD created with InCD will show as empty when Windows looks at it.

If you stick the CD in drive E:, open My Computer, right click Drive E:,
select Properties, what does Used and Free space and Capacity show on the
General tab?

0, 0 and 0? Or something else?

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[jim]

Thanks for the reply wes,

Alas,It doesn't matter which CD I put in the drive, (pre recorded or 'home
made') when I look at the properties it shows O bytes for used and free
space.

Therefore I cannot access the disk information at all.despite the tray door
opening etc.

However an interesting thing is that there is now 'Nero Image drive SCSI
CdROm Device' has appeared in the hardware listing for the E drive.

Could this be part of the problem when I installed Nero ?

Many thanks for your input

Jim

 

[Wesley Vogel]

Hi Jim,

Could this be part of the problem when I installed Nero ?

Yep.

Looks like Nero created a Virtual Disk Drive and left it behind after you
uninstalled the Nero software.

<quote>
Nero Image Drive - New Virtual Disk Drive Allows Direct Access to CD/DVD
Images
Get direct access to disk images without prior burning with Nero Image
Drive. The software can create one or two virtual CD/DVD drives, so any CD
image can be loaded.
<quote>
http://www.nero.com/nero6/us/Nero_ImageDrive_prev.html

<quote>
Nero ImageDrive – Virtual Drive Set Up
Nero ImageDrive sets up a virtual drive that looks and behaves like an
actual drive. The drive allows you to open and view files and programs.
<quote>
http://ww2.nero.com/nero7/eng/Nero_ImageDrive.html

to use the 'Nero Image Drive' utility
ftp://ftp6.nero.com/Support_doc/PDFImageDrive/NeroImageDrive.pdf

I would delete the Nero Image drive SCSI CdRom Device.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[jim]

Hmm

Tried your suggestion Wes (see below)- and deleted everything to do with
Nero (just in case ) I even removed Drive E from program manager in the hope
that XP would recognise and reload Drive E (which it did on reboot )
unfortunately it still reads 0 with every disk I put in the tray.

I'm wondering, have I deleted an XP component in error with the Nero
programme ?

TIA

Jim

 

[Wesley Vogel]

Jim,

Do you think that maybe we are overlooking the fact that your drive E: may
be kaput and Nero has nothing to do with it?

From one of your other posts that I did not read carefully enough...

Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.

The word malfunctioning may be a CLUE.

Either try installing the drive in another machine and see if it works there
or buy a new drive and install it in your machine.

Buying a new drive would be less hassle, depends on your $$$ situation.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[jim]

Wes,

Thanks - it is curious because the drive appears to be recognised by
Xp -i.e. door opens ,loading light comes on, reading of O appears in the
program manager etc and it does say that it is working ok !

I suspect I may have to buy a new one -perhaps the laser is kaput ? - I take
it, it is easy to do myself -(a matter of a straight swop ?)

TIA

Jim

 

[Wesley Vogel]

Laser or something else realated to reading. With the costs of drives today
all of that is academic.

take it, it is easy to do myself -(a matter of a straight swop ?)

For the physical replacement and cable hookups, yes.

Read the instructions that come with the new drive.

Swapping one is easier than adding one.

The drivers will probably be the toughest part. ;-)

See this ...
Illustrated How to Install a CD Drive or CD Burner
http://www.fonerbooks.com/r_cd.htm

See this also..
DVD and CD Repair with Diagnostic Flowcharts
http://www.fonerbooks.com/ide_cd.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[jim]

Just to update.....

Tried everything suggested -Finally gave up and invested in a new Drive (it
HAD to have been the laser ?)

Got anew combi drive - which also doubles up as a DVD (useful as a back up)

Just tentatively fitted it - I don't do computers for a living !so I merely
swapped the connections to the new unit..
hey presto... everything now OK.

Ironic thing is they have bundled a free Nero suite (and Power DVD) with the
unit What I thought was the source of the problem in the first place !

Many thanks to all the advise and suggestions - it really helped to
eliminate causes etc.

Jim ;o)

 

[Wesley Vogel]

Glad to hear it, Jim.

If the will burn DVDs, you'll need the extra software, XP has no native DVD
burning capability.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In