CD-RW/DVD Windows Recognition Problem

[Eric Scofield]

I seem to be having some trouble with windows dectecting
my new SONY CRX300A
CD-RW/DVD drive. The BIOS detects the drive fine. When
Windows XP
Professional loads, I get the pop-up message "New
Hardware Found - Sony
CRX300A," but I cannot use the drive. When I go into the
device manager and
click under the drive properties I see this message under
the device status,
"Windows cannot load the device driver for this hardware.
The driver may be
corrupted or missing. (Code 39)." I'm guessing that the
driver is missing
and not corrupted. I'm guessing the simple solution
would be to insert the
restoration CD into the drive and restart, but I got this
computer from a
friend and the proper CD did not come with the computer.
Any suggestions
for what I should do to resolve this problem?

Thanks,

Eric Scofield

 

[Nick Lozon]

I am having the same problem. I hope we can resolve it.
-Nick

 

[Cari MS-MVP]

Have you worked through the KB article at
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060&Product=winxp

Cari
www.coribright.com

 

[Cari MS-MVP]

Have you worked through the KB article at
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060&Product=winxp

Cari
www.coribright.com