CD-ROM Drivers

[David Glass]

I have an HP Pavilion model 8756c. Recently I am unable to access the CD
drives. (The failure is probably related to recently running a defrag and
disc-cleanup.) When I go to Device Manager is see two drives listed - LG
CD-ROM CDR-8483B and Mitsumi CR-4804TE. There is an icon - a yellow circle
with an exclamation point - next to each device. If I click on the item and
go to properties is see a message - "Windows cannot load the device driver
for this hardware. The driver may be corrupted or missing". There is a
troubleshooting feature available that guides me through uninstalling and
reinstalling the device. That didn't work. I also notice that, in that
properties dialog box, there is a list of the drivers. I can find the
drivers in the directory so I don't understand why they are not available.

Can you help me understand what has failed and what I need to do to correct
the problem?

Regards...David

 

[Cari \(MS-MVP\)]

See:
http://aumha.org/win5/a/xpcd.php#more

 

[David Glass]

I followed the instructions in the link, changing the registry. Didn't
solve the problem. The instructions then ask to access IDE controller
information, but did not say what to do. Can you help?

Thanks...