CD-R/RW for new Dell dimension 3000 not working

G

Guest

I am having a very frustrating problem with my new computer. For some reason
my CD drive is not working at all and I can't even restore it to the original
state (like when I first got it last week) because the CD drive is not
working and I can't use the restoration CD to revert it to its orginal state.
I am getting a message in the device manager that says :
Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged (code 19).
CD burner says no driver found also.
I received a message to back up my files to reconfigure the registry in
case of a problem but I can't back up without the CD driver not working. (NO
A: drive on my system) Please advise!!!!!!! I'm very frustrated!!!!! I've
tried unistalling driver and letting installation wizard reinstall it but no
luck. It finds Samsung CD-R/RW SW-252S but it can't run it. I've tried
reverting hard drive to earlier date but no luck either. Please help!!!
 
C

Carey Frisch [MVP]

CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

:

| I am having a very frustrating problem with my new computer. For some reason
| my CD drive is not working at all and I can't even restore it to the original
| state (like when I first got it last week) because the CD drive is not
| working and I can't use the restoration CD to revert it to its orginal state.
| I am getting a message in the device manager that says :
| Windows cannot start this hardware device because its configuration
| information (in the registry) is incomplete or damaged (code 19).
| CD burner says no driver found also.
| I received a message to back up my files to reconfigure the registry in
| case of a problem but I can't back up without the CD driver not working. (NO
| A: drive on my system) Please advise!!!!!!! I'm very frustrated!!!!! I've
| tried unistalling driver and letting installation wizard reinstall it but no
| luck. It finds Samsung CD-R/RW SW-252S but it can't run it. I've tried
| reverting hard drive to earlier date but no luck either. Please help!!!
 
K

Kevin

This is what Dell tech support is for. Give them a call and they can fix
your problem. Your machine is under warranty.
 

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