cd/dvd problems

[Guest]

Hello, any advice on this problem would be gratefully accepted. I have a
laptop one yr. old and I can play a dvd just fine but when I put a cd in the
dvd drive it doesn't work. I am trying to download software to use a new
fax/printer/scanner and it doesn't read it at all. I know the cd is good I
put it in my desktop and it read it fine. I hear the drive working but it
doesn't come up to install the software and I cannot find it in "my
computer... etc. This is not a new problem this has always been like this
since beginning, I did without because I didn't have to have it but now I am
wanting to download this software. Any ideas?? Thanks

 

[Cari \(MS-MVP\)]

Download the software from the printer manufacturer's website. Then run the
file from your hard drive. It's always best to get updated drivers anyway.

 

[neil]

Take it back to the shop, you should have done that in the first place if it
has always been a problem.
Neil

 

[Guest]

cari, i haven't downloaded any software yet for the printer because it
wouldn't read the cd. so because of this i haven't anything on the cpu to
recognise for hp software on the website.
always best to get updated drivers anyway.

 

[neil]

Not having HP software on your PC doesn't stop you downloading up to date
drivers.
Neil