CD/DVD help

[Guest]

My 90 day free phone support has expired and i have no way to contact windows
vista about this problem. When i insert a CD/DVD into the CD or DVD drives...
my computer doesnt recognize them. "My Computer" doesnt show the icon for
DVD, CD or Removable Drives. I have called about this problem before but it
continues to re appear... last time we deleted a file called Upper File...

 

[Guest]

Alex,

The source of the problem you are experiencing can be variable. The problem
has been known to be caused by Roxio and/or Nero burning software. Even iPod
and iTunes have been known to cause problems with CD/DVD-ROM drives. In the
event that the burner you are using is causing a problem, here are links to
three burners that people who have used them say work well with Vista:

http://www.imgburn.com/

http://www.deepburner.com/

http://www.ashampoo.com/frontend/homepage/php/index.php?session_langid=2

I obtained those references from another forum. I've not used any of them.
Each one has a free version and a more fully featured pay version. Just for
your information and consideration. Some people say that the most recent
updates for Roxio and for Nero have fixed some (all?) Vista incompatibility
issues, but I have no way of knowing.

Since you have researched this issue previously, and have been advised to
remove the upper and lower filters in registry, which you have done, you now
need to determine whether a burning program is causing the problem and remove
it, since I have no idea what you have installed on your computer. Post back
on results.