CD Burning software can't see CD and DVD drive whne in Non-Administrative account ?!!

[jameshanley39]

CD Burning software can't see CD and DVD drive whne in Non-
Administrative account ?!!

as it says.

Has anybody else experienced this?

Is this problem standard?

i.e. has always been like this.

I've never noticed it before 'cos i've always used Administrative
accounts for everything normally.

I've testd this
I use Nero v6 (Nero v7 is repulsive).
And I also use CD Burner XP Pro (freeware) sometimes too.

Both recognises CD and DVD writing drives when i'm in an
administrative account, but not from a non-administrative account.

I haven't tried this on different computers.

 

[Jim Byrd]

Hi James - Do the drives show in Windows Explorer? If not, try the
following:



See here: http://support.microsoft.com/default.aspx?scid=kb;[LN];270008 It
may not sound like it applies but take the steps outlined there to delete
the Upper and Lower Filters.

You can also use this reg file to handle these deletes (it takes care of
deleting some other things which can cause problems as well):
http://www.aumha.org/downloads/cdgone.zip This is
pretty much the "standard" fix for this type of issue. Backup first so that
you can recover if there are problems (there aren't usually, BTW).

It's recommended by Compaq/HP that you run FilterFixer also when this occurs
to recreate the correct entries, here:
ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.exe Instructions
here: ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.txt


--
Regards, Jim Byrd,
My Blog, Defending Your Machine,
http://defendingyourmachine2.blogspot.com/



In (e-mail address removed) <[email protected]> typed:
|| CD Burning software can't see CD and DVD drive whne in Non-
|| Administrative account ?!!
||
|| as it says.
||
|| Has anybody else experienced this?
||
|| Is this problem standard?
||
|| i.e. has always been like this.
||
|| I've never noticed it before 'cos i've always used Administrative
|| accounts for everything normally.
||
|| I've testd this
|| I use Nero v6 (Nero v7 is repulsive).
|| And I also use CD Burner XP Pro (freeware) sometimes too.
||
|| Both recognises CD and DVD writing drives when i'm in an
|| administrative account, but not from a non-administrative account.
||
|| I haven't tried this on different computers.

 

[Peter Foldes]

Basically what you posted is for Windows 2000. The same issue and fix for XP and Vista is as below and most likely will be Method 2

The fix for Win 2000 and for WinXP\Vista is different

http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

 

[jameshanley39]

CD Burning software can't see CD and DVD drive whne in Non-
Administrative account ?!!

as it says.

Has anybody else experienced this?

Is this problem standard?

i.e. has always been like this.

I've never noticed it before 'cos i've always used Administrative
accounts for everything normally.

I've testd this
I use Nero v6 (Nero v7 is repulsive).
And I also use CD Burner XP Pro (freeware) sometimes too.

Both recognises CD and DVD writing drives when i'm in an
administrative account, but not from a non-administrative account.

I haven't tried this on different computers.

I'll add the obvious.
Yes,
the drives show in the BIOS, and in windows.

Only the cd burning software doesn't see them.

If it were the case that they didn't show up in windows, then my
analysis going on that my cd burning software doesn't see them would
be VERY STUPID.

It looks like you people haven't experienced the problem I speak of.

 

[Jim Byrd]

Hi Peter - Just an FYI - they are two different problems, and the fix I
posted (for the problem I was trying to deal with) does work for both Win2k
and for XP almost always (don't know about Vista) - it's kind of the
standard fix if the drives come up missing suddenly from the enumeration. I
(as a former MVP) and other MVP's have been posting it in these newsgroups
and other forums quite successfully for a number of years.

--
Regards, Jim Byrd,
My Blog, Defending Your Machine,
http://defendingyourmachine2.blogspot.com/



In Peter Foldes <[email protected]> typed:
| Basically what you posted is for Windows 2000. The same issue and fix
| for XP and Vista is as below and most likely will be Method 2
|
| The fix for Win 2000 and for WinXP\Vista is different
|
| http://support.microsoft.com/default.aspx?scid=kb;en-us;320553
|
|
| || Hi James - Do the drives show in Windows Explorer? If not, try the
|| following:
||
||
||
|| See here:
|| http://support.microsoft.com/default.aspx?scid=kb;[LN];270008 It
|| may not sound like it applies but take the steps outlined there to
|| delete the Upper and Lower Filters.
||
|| You can also use this reg file to handle these deletes (it takes
|| care of deleting some other things which can cause problems as well):
|| http://www.aumha.org/downloads/cdgone.zip This is
|| pretty much the "standard" fix for this type of issue. Backup first
|| so that you can recover if there are problems (there aren't usually,
|| BTW).
||
|| It's recommended by Compaq/HP that you run FilterFixer also when
|| this occurs to recreate the correct entries, here:
|| ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.exe
|| Instructions here:
|| ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.txt
||
||
|| --
|| Regards, Jim Byrd,
|| My Blog, Defending Your Machine,
|| http://defendingyourmachine2.blogspot.com/
||
||
||
|| In || (e-mail address removed) <[email protected]> typed:
|||| CD Burning software can't see CD and DVD drive whne in Non-
|||| Administrative account ?!!
||||
|||| as it says.
||||
|||| Has anybody else experienced this?
||||
|||| Is this problem standard?
||||
|||| i.e. has always been like this.
||||
|||| I've never noticed it before 'cos i've always used Administrative
|||| accounts for everything normally.
||||
|||| I've testd this
|||| I use Nero v6 (Nero v7 is repulsive).
|||| And I also use CD Burner XP Pro (freeware) sometimes too.
||||
|||| Both recognises CD and DVD writing drives when i'm in an
|||| administrative account, but not from a non-administrative account.
||||
|||| I haven't tried this on different computers.

 

[Peter Foldes]

Hi Jim

As myself. Going back to the inception of the MS and the old MSN newsgroups in the early 90's. I believe the OP is using Vista. And yes that KB that you posted will work with W2K and XP but not with Vista.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Hi Peter - Just an FYI - they are two different problems, and the fix I
posted (for the problem I was trying to deal with) does work for both Win2k
and for XP almost always (don't know about Vista) - it's kind of the
standard fix if the drives come up missing suddenly from the enumeration. I
(as a former MVP) and other MVP's have been posting it in these newsgroups
and other forums quite successfully for a number of years.

--
Regards, Jim Byrd,
My Blog, Defending Your Machine,
http://defendingyourmachine2.blogspot.com/



In Peter Foldes <[email protected]> typed:
| Basically what you posted is for Windows 2000. The same issue and fix
| for XP and Vista is as below and most likely will be Method 2
|
| The fix for Win 2000 and for WinXP\Vista is different
|
| http://support.microsoft.com/default.aspx?scid=kb;en-us;320553
|
|
| || Hi James - Do the drives show in Windows Explorer? If not, try the
|| following:
||
||
||
|| See here:
|| http://support.microsoft.com/default.aspx?scid=kb;[LN];270008 It
|| may not sound like it applies but take the steps outlined there to
|| delete the Upper and Lower Filters.
||
|| You can also use this reg file to handle these deletes (it takes
|| care of deleting some other things which can cause problems as well):
|| http://www.aumha.org/downloads/cdgone.zip This is
|| pretty much the "standard" fix for this type of issue. Backup first
|| so that you can recover if there are problems (there aren't usually,
|| BTW).
||
|| It's recommended by Compaq/HP that you run FilterFixer also when
|| this occurs to recreate the correct entries, here:
|| ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.exe
|| Instructions here:
|| ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.txt
||
||
|| --
|| Regards, Jim Byrd,
|| My Blog, Defending Your Machine,
|| http://defendingyourmachine2.blogspot.com/
||
||
||
|| In || (e-mail address removed) <[email protected]> typed:
|||| CD Burning software can't see CD and DVD drive whne in Non-
|||| Administrative account ?!!
||||
|||| as it says.
||||
|||| Has anybody else experienced this?
||||
|||| Is this problem standard?
||||
|||| i.e. has always been like this.
||||
|||| I've never noticed it before 'cos i've always used Administrative
|||| accounts for everything normally.
||||
|||| I've testd this
|||| I use Nero v6 (Nero v7 is repulsive).
|||| And I also use CD Burner XP Pro (freeware) sometimes too.
||||
|||| Both recognises CD and DVD writing drives when i'm in an
|||| administrative account, but not from a non-administrative account.
||||
|||| I haven't tried this on different computers.

 

[Peter Foldes]

James

Since you did not answer to what Jim asked in his post to you asking if it does show in Windows Explorer I had no other choice than to answer with what I posted. Jim also believed the same if I am not mistaken.

Now as far as this issue of yours is concerned, can you answer to the following below and I am understanding that it does show in the Bios and you are having problem seeing them with your software.

Does both drives show in Windows Explorer
In Device Manager does both the Drives show without any errors.
Is your CD and DVD Drives have the latest drivers.
Have they worked with your software before
And which software is attached to them

 

[jameshanley39]

James

Since you did not answer to what Jim asked in his post to you asking if it does show in Windows Explorer I had no other choice than to answer with what I posted. Jim also believed the same if I am not mistaken.

Now as far as this issue of yours is concerned, can you answer to the following below and I am understanding that it does show in the Bios and you are having problem seeing them with your software.

Does both drives show in Windows Explorer
In Device Manager does both the Drives show without any errors.
Is your CD and DVD Drives have the latest drivers.
Have they worked with your software before
And which software is attached to them

--

I've provided all the information you need.

You seem to not realise who you are dealing with. I'm not an "end
user". I'm a techie. I've been building computers for 10 years and I
still remember MSDOS commands.

If you ask me why I "ASK FOR HELP" then you'll really put your foot in
it. Because it means you answer positive to my anticipation of the
possibility that you're a real pots.

You sound like a pots already, asking "what software is attached to
them (my CD drive, and my DVD drive)".

Does both drives show in Windows Explorer

yes.
The first post was all you need to know
The second post told you the obvious, that yes they are.

In Device Manager does both the Drives show without any errors.

yes.
see previous answer.
This is not a device manager issue. The drives work fine.
I can put a CD or DVD in there and read it. They show in windows
explorer.

The problem is as I said it is.
It sohuld be blatantly obvious anyhow, given that I said about the
Administrative and Non-Administrative account.

Is your CD and DVD Drives have the latest drivers.

!!!

You mean firmware, don't you.

How about showing your analysis here, show me why you ask the
questions you ask.

if it doesn't have "the latest drivers" then why might it cause the
problem I described?

you sound like a tech support guy I spoke with on the phone years ago.
He was asking me if I had a floppy disk in the drive. I know where he
had gone wrong. It must've been the first decision thing (you know,
diamond shape) on a flowchart he had, and he must've been going
through the procedure to diagnose if a computer wasn't booting. I was
in windows fine.

Have they worked with your software before

come on..

I don't know if I've ever tried to burn a Cd or DVD from a non
administrative account. It's possible i've never tried it
I told you. I've given you all the information you need.

If you want more information then say why.
And remember, you're tlaking to a techie here. I know the person doing
something to screw it up. If I thought I had done something, i'd say
so.

And which software is attached to them

I told you what software I am running.

You're only providing entertainment.

I'm more interested if anybody has any ideas. Any intelligent
analysis.

You should have been able to see that you're not dealing with an idiot
user here. Your powers of this kind of perception are limited. But
this is common amongst some IT Technicians. Their understanding of
people is so limited that they can't even spot a technical type when
they are one themselves.

Reminds me.. I was speaking to some idiot IT Technician in the IT Dept
at work. He wasn't very bright, later he even told me he was a bit
slow. He didn't know what I meant when I said "BIOS Boot menu". But,
anyhow, I wasn't prejudice initially, I asked him if he knew of a good
make of router that isn't prone to overheating. He said he's never
heard of the problem, and he asked me if I had the router near a
radiator. Idiot !! I imagine you'd have asked me that too, wouldn't
you?

 

[jameshanley39]

Hi Jim

As myself. Going back to the inception of the MS and the old MSN newsgroups in the early 90's. I believe the OP is using Vista. And yes that KB that you posted will work with W2K and XP but not with Vista.

The OP.. you know, the guy that didn't top post. He Isn't in Windows
VISTA.

He is on Windows XP.

THIS IS A WINDOWS XP NEWSGROUP !!!!!!!!!!

microsoft.public.windowsxp.general

So you should assume he is on Windows XP. He is a techie, as he has
told you, and as is obvious anyway.


When would a techie post to a newsgroup that isn't really intended
for his question? e.g. a newsgroup for a different operating system,
or for something else. An answer, is that he might do so because the
techies in the "less appropriate" newsgroup are not intelligent, or
the ones in the more appropriate ones are really dumb. I posted here
because it's a windows xp problem. Not for any other reason. There may
be some intelligent life forms here, but I haven't noticed many, and I
only posted here because it was the most appropriate newsgroup to have
the problem listed, for the archives at least. I put it here as much
for other techies, as for myself. If I do find an answer elsewhere,
i'll post it here.

 

[jameshanley39]

techies in the "less appropriate" newsgroup are not intelligent,

remove the not.

<snip>