CD and DVD Rom not Recognized??

[Krista]

My computer has a CD-RW Rom and a DVD Burner (these are 2
seperate drives) Yesterday when I went into my computer
both drives had disappeared? The are fuctioning (turning
on and opening and closing) and I did not remove them
recently they just stopped working. I tried uninstalling
them and reinstalling them through device manager. When I
do that it says that it was unable to fully install due to
errors. When I go into device manager both Drives have a
yellow (!) next to it and it says it is not working
properly. Can anyone help before I go crazy??

Thank you,

Krista

 

[Bob Knowlden]

http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

"CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP"

(There are other ways to get the bad registry keys than by doing an upgrade
installation of XP. Some involve bad behavior of Roxio's Easy CD Creator.)
If you prefer not to manually edit the Registry, you can try:

http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

HTH.

Bob Knowlden

Address may be altered to avoid spam. Replace nkbob with bobkn.