caught in infinite loop

Discussion in 'Windows XP Setup' started by Lene, Nov 26, 2003.

  1. Lene

    Lene Guest

    In the process of trying to burn a CD on my notebook a new
    driver was installed. The result has been that my pc is
    now in an infinite loop. It keeps trying to boot and
    keeps coming up to the boot in safe-mode screen. I can
    select any option on the page and I just end up back in
    the same place. I can see a blue screen flash up for
    about 1/2 second. It says something about Windows trying
    to prevent damage to my hard-drive. It also says
    something about if this message appears for the first
    time... Just impossible to read.... Any thoughts?

    Thanks
     
    Lene, Nov 26, 2003
    #1
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  2. Hi Lene,

    You have a couple of options to recover from this problem. The
    easiest way is to follow the article below to roll back the system to a
    previous working state. Since installing the software caused this issue to
    occur this should work for your issue. It will remove the registry entries
    and drivers inserted by the 3rd party application.

    304449 HOW TO: Start the System Restore Tool from a Command Prompt in
    Windows XP
    http://support.microsoft.com/?id=304449

    You can also perform a parallel installation of Windows XP to a different
    directory or drive. Within the parallel operating system you can access
    the original and remove the registry entries that call the driver and
    rename the necessary files. Contact the software manufacturer to confirm
    what entries are inserted.

    Good Luck,
    Matt Hendrix [MSFT]

    "This posting is provided "AS IS" with no warranties, and confers no
    rights."
     
    Matt Hendrix [MSFT], Dec 3, 2003
    #2
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