CAPLOCK AND UNDERLINE KEEP COMING ON

[Guest]

My boss keeps running into an issue where even though he doesn't have
caplocks on nor UL button clicked his emails come out with capitals and
underlines. I can reply to him and turn off the formatting and my message
looks good until I hit send to him then it reverts back to his underlines and
caplocks. What is that? Is he infected?

 

[Lanwench [MVP - Exchange]]

In

My boss keeps running into an issue where even though he doesn't have
caplocks on nor UL button clicked his emails come out with capitals
and underlines. I can reply to him and turn off the formatting and
my message looks good until I hit send to him then it reverts back to
his underlines and caplocks. What is that? Is he infected?

If he's using Word as email editor, have him disable that and see if the
problem recurs.
Also make sure he's using HTML or Plain Text (not Rich Text).

 

[Milly Staples [MVP - Outlook]]

Additionally, if using Word as the editor, have him rename normal.dot to
..old with Word/Outlook closed.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Lanwench [MVP - Exchange] asked:

| In | VertekSol <[email protected]> typed:
|| My boss keeps running into an issue where even though he doesn't have
|| caplocks on nor UL button clicked his emails come out with capitals
|| and underlines. I can reply to him and turn off the formatting and
|| my message looks good until I hit send to him then it reverts back to
|| his underlines and caplocks. What is that? Is he infected?
|
| If he's using Word as email editor, have him disable that and see if
| the problem recurs.
| Also make sure he's using HTML or Plain Text (not Rich Text).