Outlook (Pocket PC Windows Mobile 5) Inbox retain setting?

[MM]

I am supporting a compay with various handheld email clients
(Blackberry, HTC - Windows Mobile 6, PALM OS) and have had no issues
until a user bought a TREO 700wx running Windows Mobile 5.

All emails older than 48 hours are being moved to TRASH. He has no PC
at all only the phone and he's not in the office for me to look at it.
I've walked though things by phone with him and tried chnaging various
settings with no success. He's called the provider and they keep
telling him to chnage the settings on his PC Outlook (does not
exist!)

Is there a "retain" setting on the Inbox somewhere Outlook Pocket PC -
Windows Mobile 5? Or is there some Active Sync setting that is doing
this?

Thanks in advance,
MM

 

[Diane Poremsky [MVP]]

there is probably a setting on the pda that only keeps new mail - this is to
keep the device's storage space low - and when the device removes it, the
sync deletes it from the server. No idea where to look - try the mobile
newsgroups or the support channels for that specific device.

 

[Hal Hostetler [MVP P/I]]

It's in ActiveSync on the mobile device, one of the "Configure Server"
screens. On my PPC-6700, the third screen under Configure Server asks you
to choose the data you want to sync. Tap and hold "E-mail", then select
"Settings" and adjust the "Include the previous" box to the time limit you
want (mine is set for 1 month). Note that there are no rules settings
available on the PocketPC (at least, there aren't any on my PPC-6700, a
Windows Mobile 5 device), hence nothing there to move emails anywhere; has
he ever set any rules with, say, Outlook Web Access?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[MM]

It's in ActiveSync on the mobile device, one of the "Configure Server"
screens.  On my PPC-6700, the third screen under Configure Server asks you
to choose the data you want to sync.  Tap and hold "E-mail", then select
"Settings" and adjust the "Include the previous" box to the time limit you
want (mine is set for 1 month).  Note that there are no rules settings
available on the PocketPC (at least, there aren't any on my PPC-6700, a
Windows Mobile 5 device), hence nothing there to move emails anywhere; has
he ever set any rules with, say, Outlook Web Access?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGXhttp://www.kvoa.com--"When News breaks, we fix it!"
KVOA Television, Tucson, AZ.   NBC   Channel 4
Live at Hot Licks -www.badnewsbluesband.com

Thanks for posting back. I'll look for "mobile" groups I did a quick
search must have been google challenged and in too much of a
hurry. One of the reps with a windows mobile 6 device will be in
tomorrow and I'll look at it. I have a PALM 650 that just works -
thats no good for trouble shooting!!!

MM