can't use windows mail, help

[anna]

have been using windows mail regularly for months and even last night however
today it decides to ask to logon and when i put in username and password it
doesnt accept it. I have gone to tools, accounts, properties, servers and
the password authentication box is unchecked, but still it asks me to logon.

 

[Gary VanderMolen [MVP]]

First, test your password by logging in to your provider's webmail. .
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing in Windows Mail is
account corruption. One thing you should try as a possible quick fix is
to delete that corrupted mail account, restart Windows Mail, then
recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If the problem continues, click Cancel when you get that prompt.
That will pop up an error message. Right-click on your error message,
copy, then paste it into a reply here.