Can't use Microsoft OnLine Help

[Jerry Spence]

When I click on Start/Help and Support You can select the option of sending feedback to Microsoft. When I click on this it says
"Internet Connection is required". I have an ADSL connection and Explorer seems to work OK for everything else.

Any ideas?

Jerry

 

[cimex]

Could it be your firewall permissions are set too stringently with respect
to your outbound communications?

When I click on Start/Help and Support You can select the option of

sending feedback to Microsoft. When I click on this it says

"Internet Connection is required". I have an ADSL connection and Explorer

seems to work OK for everything else.

 

[Jerry Spence]

Could it be your firewall permissions are set too stringently with respect
to your outbound communications?

Thanks for the suggestion

I don't have a firewall. I have a router. In anycase, this was doing the same when I had a dial up. I tested it just in case.

Jerry

 

[Pete Lees]

Jerry,

When I click on Start/Help and Support You can select the option of sending
feedback to Microsoft. When I click on this it says "Internet Connection is
required". I have an ADSL connection and Explorer seems to work OK for
everything else.

There's an article in the Microsoft Knowledge Base that may help with this.

http://support.microsoft.com/?kbid=307164

 

[Jerry Spence]

Jerry,


There's an article in the Microsoft Knowledge Base that may help with this.

http://support.microsoft.com/?kbid=307164

Hi Pete

Thanks for that pointer. Unfortunately this only relates to someone having some sort of dialup networking. I am connecting via my
LAN and an ADSL router so it doesn't apply to me.

It's annoying as I can't contact Microsoft to log a problem, neither can I see my previous problems. I've no idea how to talk to
Microsoft otherwise.

Jerry