Can't type in IE 6 or OE on Win XP Home PC

[Steve]

Could really use some help on this odd problem.

I am working with an XP Home - PC that is having some very
odd problems with IE and OE. In IE I am unable to type in
any text box on any page - for example I can not log in to
my hotmail email account because I try to click in the
user name field and nothing happens. Similar problem in
OE - when I either reply to a message or create a new
message I can type in the To: field but I can not access
nor type in the message field.

I have searched extensively on these problems all over the
Internet and the closest hint I could find (on MS's
support page - but really for IE 5, not 6) was to replace
the mshtmler.dll file in the windows system directory as
it might be corrupt (I did this with every instance of
that file I could find on the PC) - and this did not help
at all. I also did the usual things such as uninstall both
IE and OE and reinstall, scan for viruses with the best
and brightest apps and check for all manner of spyware via
adaware and spybot etc. Nothing has helped.

Other clues: I get an "Error: 96" when I go to IE help-

about and I get a similar error when I start up OE and

click on the Outlook Express parent folder - it gives
me "Error: 30".

This PC was having hardware stability issues (now fixed)
so quite likely some file or other is corrupt.

I am about to wipe the hard drive and reinstall unless
someone here might be able to assist.

Thanks in advance!

-Steve

 

[Kelly Cotter]

Could really use some help on this odd problem.

I am working with an XP Home - PC that is having some very
odd problems with IE and OE. In IE I am unable to type in
any text box on any page - for example I can not log in to
my hotmail email account because I try to click in the
user name field and nothing happens. Similar problem in
OE - when I either reply to a message or create a new
message I can type in the To: field but I can not access
nor type in the message field.

I have searched extensively on these problems all over the
Internet and the closest hint I could find (on MS's
support page - but really for IE 5, not 6) was to replace
the mshtmler.dll file in the windows system directory as
it might be corrupt (I did this with every instance of
that file I could find on the PC) - and this did not help
at all. I also did the usual things such as uninstall both
IE and OE and reinstall, scan for viruses with the best
and brightest apps and check for all manner of spyware via
adaware and spybot etc. Nothing has helped.

Other clues: I get an "Error: 96" when I go to IE help-
click on the Outlook Express parent folder - it gives
me "Error: 30".

This PC was having hardware stability issues (now fixed)
so quite likely some file or other is corrupt.

I am about to wipe the hard drive and reinstall unless
someone here might be able to assist.

Thanks in advance!

-Steve

1st i would download and run these be sure to update them

http://www.lavasoftusa.com/software/adaware/ adaware

http://www.safer-networking.org/index.php?page=download spybot

http://www.safer-networking.org/index.php?page=download cwshredder

http://www.spywareinfo.com/~merijn/downloads.html some other usefull removal
tools

also do a full virus scan

 

[Jan Il]

Could really use some help on this odd problem.

Try the following and see if it helps.

Can't type in text fields (IE and OE)
http://inetexplorer.mvps.org/answers_5.htm#text_fields

Hope this helps.

Jan

Smiles are meant to be shared,
that's why they're so contagious.

Please post back to this newsgroup for the benetit of others.

 

[Don Varnau]

Steve,
Go to http://www.aumha.org/a/quickfix.htm Work through
steps 1-6 (be sure to run CWShredder) then, if the problem persists, step 7-
post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30
See "Instructions for posting HJT logs" at
http://forum.aumha.org/viewtopic.php?t=4075

Also see security tips at:
http://mvps.org/winhelp2002/unwanted.htm
http://www.aumha.org/a/parasite.htm

Don

 

[Tony]

Good luck, Steve. I have the same problem with IE6 in XP Pro. I went through
the entire mantra that the experts here suggest: AdAware, Spybot,
CWShredder, Virus Scan, Hijack This, etc. Not one thing was found. I even
did the mshtmler.dll replacement. I was left twisting in the wind.
Apparently there's not a lot to suggest beyond the usual things that seem to
appear in this ng.

Okay, so I'm a little frustrated. But I was unhappy with seeing the same
thing thrown at me three or four times when I tried to make it clear that it
didn't work the first time.

If SP2 wasn't so close to being released I'd probably bite the bullet and do
a reinstall over my existing XP Pro.

 

[Kelly Cotter]

Good luck, Steve. I have the same problem with IE6 in XP Pro. I went
through the entire mantra that the experts here suggest: AdAware,
Spybot, CWShredder, Virus Scan, Hijack This, etc. Not one thing was
found. I even did the mshtmler.dll replacement. I was left twisting
in the wind. Apparently there's not a lot to suggest beyond the usual
things that seem to appear in this ng.

Okay, so I'm a little frustrated. But I was unhappy with seeing the
same thing thrown at me three or four times when I tried to make it
clear that it didn't work the first time.

If SP2 wasn't so close to being released I'd probably bite the bullet
and do a reinstall over my existing XP Pro.

sp2 rc2
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2predl.mspx
sp2 will probably cause more problems than it solves if installed on a
"messed up" pc. download it and see if it fixes your problem.

 

[Jan Il]

Hi Tony

Instead of a reinstall, try the information below and see if a repair will
help.

Repair Internet Explorer

For XP Repair of IE -

Be sure that your AV and firewall is disabled before starting:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378

Courtesy of Robert Aldwinckle

XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using

rundll32 setupwbv.dll,IE6Maintenance

Otherwise, they have to use

sfc /scannow

etc., or reinstall IE6 (Ref: KB318378)

or......................

Courtesy of Jim Byrd:

There is no direct Repair function for IE6 in XP. Here are some
alternatives:

1. With XP you need to go to Start|Run and type "sfc /scannow" (without the
quotes and notice the space between the c and the /.) Have your XP CD handy
and be prepared to go get a cup of coffee - it takes a while. This will do
the same thing as Repair IE6 for XP but a lot more, that is find any corrupt
system files and replace them. It does not, however, re-register the
various software components (except possibly the ones it replaces?) AFAIK.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510, http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files from
certain "hotfixes" which will then need to be re-installed. To check for
this, after running sfc, open a Cmd window and enter "qfecheck /v /l:c:\"
(without the quotes). If you don't have qfecheck installed, it can be
obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470

2. Another alternative that works on Win2k and may or may not work on XP
(but probably does - I've heard both stories), for just IE6 repair if you
don't have IE6 listed in Add-Remove Programs, then in Start|Run then enter

"rundll32 setupwbv.dll,IE6Maintenance"

without the quotes, exactly as shown, and select the appropriate entry.

3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it works
there, and I've had good reports from XP users), but you might want to give
it a try at your own risk. Again, enter this at Start|Run without the
quotes and be careful about the spacing:

"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"

4. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378

or................

Courtesy of Robert Aldwinckle

Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.

<TITLE>831429 - Windows XP stops responding when you download updates from
Windows Update</TITLE>
< http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >

It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.

Although they are listed specifically for W2K they should apply
equally to XP.

Hope this helps.

Jan

Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.

 

[Jan Il]

Hi Steve

If the other suggestions don't resolve the problem, try the information
below and see if a repair will help.

Repair Internet Explorer

For XP Repair of IE -

Be sure that your AV and firewall is disabled before starting:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378

Courtesy of Robert Aldwinckle

XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using

rundll32 setupwbv.dll,IE6Maintenance

Otherwise, they have to use

sfc /scannow

etc., or reinstall IE6 (Ref: KB318378)

or......................

Courtesy of Jim Byrd:

There is no direct Repair function for IE6 in XP. Here are some
alternatives:

1. With XP you need to go to Start|Run and type "sfc /scannow" (without the
quotes and notice the space between the c and the /.) Have your XP CD handy
and be prepared to go get a cup of coffee - it takes a while. This will do
the same thing as Repair IE6 for XP but a lot more, that is find any corrupt
system files and replace them. It does not, however, re-register the
various software components (except possibly the ones it replaces?) AFAIK.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510, http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files from
certain "hotfixes" which will then need to be re-installed. To check for
this, after running sfc, open a Cmd window and enter "qfecheck /v /l:c:\"
(without the quotes). If you don't have qfecheck installed, it can be
obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470

2. Another alternative that works on Win2k and may or may not work on XP
(but probably does - I've heard both stories), for just IE6 repair if you
don't have IE6 listed in Add-Remove Programs, then in Start|Run then enter

"rundll32 setupwbv.dll,IE6Maintenance"

without the quotes, exactly as shown, and select the appropriate entry.

3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it works
there, and I've had good reports from XP users), but you might want to give
it a try at your own risk. Again, enter this at Start|Run without the
quotes and be careful about the spacing:

"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"

4. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378

or................

Courtesy of Robert Aldwinckle

Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.

<TITLE>831429 - Windows XP stops responding when you download updates from
Windows Update</TITLE>
< http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >

It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.

Although they are listed specifically for W2K they should apply
equally to XP.

Hope this helps.

Jan

Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit

 

[Tony]

sp2 rc2
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2predl.mspx
sp2 will probably cause more problems than it solves if installed on a
"messed up" pc. download it and see if it fixes your problem.

What constitutes a "messed up" PC? Apart from this one issue I have been
running all kinds of stuff on my machine since the day I installed XP Pro
last year. Photoshop, AutoCAD, various multimedia programs... all without
one blip of a problem. No Spyware, no virii, no trojans. Running behind a
router using NAT and also a software firewall. My machine is carefully
maintained, probably better than most. It runs 24/7 and is only rebooted
when I feel like doing it; not because it is required. So does it qualify as
"messed up"?

 

[Tony]

comments inserted

Hi Tony

Instead of a reinstall, try the information below and see if a repair will
help.

Repair Internet Explorer

For XP Repair of IE -

Be sure that your AV and firewall is disabled before starting:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378

Courtesy of Robert Aldwinckle

XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using

rundll32 setupwbv.dll,IE6Maintenance

Otherwise, they have to use

sfc /scannow

etc., or reinstall IE6 (Ref: KB318378)

or......................

Courtesy of Jim Byrd:

There is no direct Repair function for IE6 in XP. Here are some
alternatives:

1. With XP you need to go to Start|Run and type "sfc /scannow" (without the
quotes and notice the space between the c and the /.) Have your XP CD handy
and be prepared to go get a cup of coffee - it takes a while. This will do
the same thing as Repair IE6 for XP but a lot more, that is find any corrupt
system files and replace them. It does not, however, re-register the
various software components (except possibly the ones it replaces?) AFAIK.

Did it. Had no effect.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510, http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files from
certain "hotfixes" which will then need to be re-installed. To check for
this, after running sfc, open a Cmd window and enter "qfecheck /v /l:c:\"
(without the quotes). If you don't have qfecheck installed, it can be
obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470

Does not apply.

2. Another alternative that works on Win2k and may or may not work on XP
(but probably does - I've heard both stories), for just IE6 repair if you
don't have IE6 listed in Add-Remove Programs, then in Start|Run then enter

"rundll32 setupwbv.dll,IE6Maintenance"

without the quotes, exactly as shown, and select the appropriate entry.

3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it works
there, and I've had good reports from XP users), but you might want to give
it a try at your own risk. Again, enter this at Start|Run without the
quotes and be careful about the spacing:

"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"

4. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378

I'm a little scared of trying 2 or 3 because of the NT / XP qualifier.
Option 4 is the one I'm trying not to do, but if I were to do it (Method 2
on the KB article) how does one actually carry out step 5 (reinstall IE6)?

or................

Courtesy of Robert Aldwinckle

Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.

<TITLE>831429 - Windows XP stops responding when you download updates from
Windows Update</TITLE>
< http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >

It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.

Although they are listed specifically for W2K they should apply
equally to XP.

Hope this helps.

Jan

....snip...

Thanks Jan. I will continue to try and resolve this.

 

[Kelly Cotter]

Hi Steve

If the other suggestions don't resolve the problem, try the
information below and see if a repair will help.

Repair Internet Explorer

For XP Repair of IE -

Be sure that your AV and firewall is disabled before starting:

How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378

Courtesy of Robert Aldwinckle

XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using

rundll32 setupwbv.dll,IE6Maintenance

Otherwise, they have to use

sfc /scannow

etc., or reinstall IE6 (Ref: KB318378)

or......................

Courtesy of Jim Byrd:

There is no direct Repair function for IE6 in XP. Here are some
alternatives:

1. With XP you need to go to Start|Run and type "sfc /scannow"
(without the quotes and notice the space between the c and the /.)
Have your XP CD handy and be prepared to go get a cup of coffee - it
takes a while. This will do the same thing as Repair IE6 for XP but
a lot more, that is find any corrupt system files and replace them.
It does not, however, re-register the various software components
(except possibly the ones it replaces?) AFAIK.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510,
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files
from certain "hotfixes" which will then need to be re-installed. To
check for this, after running sfc, open a Cmd window and enter
"qfecheck /v /l:c:\" (without the quotes). If you don't have
qfecheck installed, it can be obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and
for Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470

2. Another alternative that works on Win2k and may or may not work
on XP (but probably does - I've heard both stories), for just IE6
repair if you don't have IE6 listed in Add-Remove Programs, then in
Start|Run then enter

"rundll32 setupwbv.dll,IE6Maintenance"

without the quotes, exactly as shown, and select the appropriate
entry.

3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it
works there, and I've had good reports from XP users), but you might
want to give it a try at your own risk. Again, enter this at
Start|Run without the quotes and be careful about the spacing:

"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"

4. Lastly, here is a link to a MSKB article about re-installing
IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378

or................

Courtesy of Robert Aldwinckle

Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.

<TITLE>831429 - Windows XP stops responding when you download updates
from Windows Update</TITLE>
< http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >

It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.

Although they are listed specifically for W2K they should apply
equally to XP.

Hope this helps.

Jan

Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit

you have a problem wihich is stopping you using your pc as you wish to,
therfor it is "messed up".
if your gona do a wipe/reinstall it's worth trying sp2 1st.
i wish you all the best in trying to fix your problem

 

[Jan Il]

Hi Tony

Option 4 is the one I'm trying not to do, but if I were to do it
(Method 2 on the KB article) how does one actually carry out step 5
(reinstall IE6)?

I don't normally recommend a reinstall, but, if it is the last card in the
deck, and it really needs to be done, and perhaps this is one of the cases
where things are just too messed up somewhere to salvage, then I strongly
urge folks to go by the information here, and to follow instructions very
carefully. Also, print out all instructions so that you have them handy.
Once IE is uninstalled, you will not have Internet access until you
reinstall IE.

I know that it can be a bit scary the first time. Review all the
instructions in the information provided before you start, and If there is
anything you don't understand, or need clarification on, post back.

How Do I Install/Uninstall IE?
http://www.btinternet.com/~winnoel/ReInIE.htm

Problems reinstalling IE6 Q831167
http://support.microsoft.com/?kbid=831167

also, if you use Outlook Express..........

To Backup, restore or transfer OE messages and settings:

See:
http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Outlook Express Backup programs
www.oehelp.com/OEBackup/)

Hope this helps.

Jan

Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
http://home.satx.rr.com/badour/html/post.html

 

[Tony]

Hi Tony


I don't normally recommend a reinstall, but, if it is the last card in the
deck, and it really needs to be done, and perhaps this is one of the cases
where things are just too messed up somewhere to salvage, then I strongly
urge folks to go by the information here, and to follow instructions very
carefully. Also, print out all instructions so that you have them handy.
Once IE is uninstalled, you will not have Internet access until you
reinstall IE.

I know that it can be a bit scary the first time. Review all the
instructions in the information provided before you start, and If there is
anything you don't understand, or need clarification on, post back.

How Do I Install/Uninstall IE?
http://www.btinternet.com/~winnoel/ReInIE.htm

Problems reinstalling IE6 Q831167
http://support.microsoft.com/?kbid=831167

also, if you use Outlook Express..........

To Backup, restore or transfer OE messages and settings:

See:
http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Outlook Express Backup programs
www.oehelp.com/OEBackup/)

Hope this helps.

Okay, I'll print these out and give it a go. BTW, will these answer how to
reinstall OE? If not, I'll need to ask for some insight on that as well.

 

[Tony]

Hi Tony


I don't normally recommend a reinstall, but, if it is the last card in the
deck, and it really needs to be done, and perhaps this is one of the cases
where things are just too messed up somewhere to salvage, then I strongly
urge folks to go by the information here, and to follow instructions very
carefully. Also, print out all instructions so that you have them handy.
Once IE is uninstalled, you will not have Internet access until you
reinstall IE.

I know that it can be a bit scary the first time. Review all the
instructions in the information provided before you start, and If there is
anything you don't understand, or need clarification on, post back.

How Do I Install/Uninstall IE?
http://www.btinternet.com/~winnoel/ReInIE.htm

....snip...

Hmm, will IEradicator work in XP Pro?

 

[Jan Il]

Hi Tony

...snip...

Hmm, will IEradicator work in XP Pro?

NO! IE6 in XP is a core part of the program, and it can not be delete or
uninstalled without serious damage to the program. It is not meant to be
uninstalled. *Do Not* use the IEradicator on XP at all. You'll wind up with
Duck Soup. ;-)

Unless there is serious scumware on your system, a repair of IE6 on XP
should clear most problems.

Jan

Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
http://home.satx.rr.com/badour/html/post.html.

 

[Tony]

Hi Tony


I don't normally recommend a reinstall, but, if it is the last card in the
deck, and it really needs to be done, and perhaps this is one of the cases
where things are just too messed up somewhere to salvage, then I strongly
urge folks to go by the information here, and to follow instructions very
carefully. Also, print out all instructions so that you have them handy.
Once IE is uninstalled, you will not have Internet access until you
reinstall IE.

I know that it can be a bit scary the first time. Review all the
instructions in the information provided before you start, and If there is
anything you don't understand, or need clarification on, post back.

How Do I Install/Uninstall IE?
http://www.btinternet.com/~winnoel/ReInIE.htm

Problems reinstalling IE6 Q831167
http://support.microsoft.com/?kbid=831167

Did the Registry trick to get the ie6setup program to work. Got to where it
began to install the downloaded components, and it stopped, indicating that
it did not pass the Windows Logo criteria. Huh?

 

[Jan Il]

Hi Tony

Did the Registry trick to get the ie6setup program to work. Got to
where it began to install the downloaded components, and it stopped,
indicating that it did not pass the Windows Logo criteria. Huh?

OK....let's try the following and see if they will help get you back on
track.

828031 - The Software You Are Installing Has Not Passed Windows Logo
Testing...
http://support.microsoft.com/?kbid=828031

822798 - You cannot install some updates or programs [logo testing]:
http://support.microsoft.com/default.aspx?kbid=822798

JSI Tip 6571. 'The software you are installing has not passed Windows Logo
testing to verify it's compatibility with Windows XP:
http://www.jsiinc.com/SUBN/tip6500/rh6571.htm


Hope this helps.

Jan

Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Tony]

Hi Tony


OK....let's try the following and see if they will help get you back on
track.

828031 - The Software You Are Installing Has Not Passed Windows Logo
Testing...
http://support.microsoft.com/?kbid=828031

Not applicable. Don't have that Hotfix installed (which is kind of wierd, as
it does not show up as needed when I go to Windows Update)

822798 - You cannot install some updates or programs [logo testing]:
http://support.microsoft.com/default.aspx?kbid=822798

Did everything except the Certificate stuff. None of it worked. I did check
the Certs, and they look okay, but I did not do any of the replacement stuff
becuase I have not yet found a known machine to acquire the Certificates for
import back to my machine.

JSI Tip 6571. 'The software you are installing has not passed Windows Logo
testing to verify it's compatibility with Windows XP:
http://www.jsiinc.com/SUBN/tip6500/rh6571.htm

Haven't gotten to this page yet, but I did note a difference between this
and the KB steps. On this page it says to stop cryptsvc before renaming
Catroot2, which is not indicated in the KB. Is this a subtle difference that
will matter? I'll give it a try.

 

[Jan Il]

Hi Tony

Not applicable. Don't have that Hotfix installed (which is kind of wierd, as
it does not show up as needed when I go to Windows Update)

822798 - You cannot install some updates or programs [logo testing]:
http://support.microsoft.com/default.aspx?kbid=822798

Did everything except the Certificate stuff. None of it worked. I did check
the Certs, and they look okay, but I did not do any of the replacement stuff
becuase I have not yet found a known machine to acquire the Certificates for
import back to my machine.

JSI Tip 6571. 'The software you are installing has not passed Windows Logo
testing to verify it's compatibility with Windows XP:
http://www.jsiinc.com/SUBN/tip6500/rh6571.htm

Haven't gotten to this page yet, but I did note a difference between this
and the KB steps. On this page it says to stop cryptsvc before renaming
Catroot2, which is not indicated in the KB. Is this a subtle difference that
will matter? I'll give it a try.

Hard to tell, Tony. Seems that something is not right somewhere. All I can
say is try it and see. If this does not do it, then you may need to
reinstall the OS, then reinstall all the Updates and Patches again. But,
these things do weird things to the system that is sometimes not 'general
issue', so it makes if very hard to troubleshoot. I've consulted with some
of the experts on this as well, and this was the recommended procedure for
this type of problem. That nothing seems to be helping is an indication
there may be a serious file corruption somewhere. I am the first to prefer
trying everything possible before a reinstall, but, if this doesn't work,
then I don't know what else to offer as an alternative remedy. You've given
it the good old college try, and then some, and obviously, there is a deeper
problem. Give the other a shot, and report back the results.

Jan

Smiles are meant to be shared,
that's why they're so contagious.

 

[Tony]

Hi Tony

Not applicable. Don't have that Hotfix installed (which is kind of

wierd,

as
it does not show up as needed when I go to Windows Update)

822798 - You cannot install some updates or programs [logo testing]:
http://support.microsoft.com/default.aspx?kbid=822798

Did everything except the Certificate stuff. None of it worked. I did check
the Certs, and they look okay, but I did not do any of the replacement stuff
becuase I have not yet found a known machine to acquire the Certificates for
import back to my machine.

JSI Tip 6571. 'The software you are installing has not passed Windows Logo
testing to verify it's compatibility with Windows XP:
http://www.jsiinc.com/SUBN/tip6500/rh6571.htm

Haven't gotten to this page yet, but I did note a difference between this
and the KB steps. On this page it says to stop cryptsvc before renaming
Catroot2, which is not indicated in the KB. Is this a subtle difference that
will matter? I'll give it a try.

Hard to tell, Tony. Seems that something is not right somewhere. All I can
say is try it and see. If this does not do it, then you may need to
reinstall the OS, then reinstall all the Updates and Patches again. But,
these things do weird things to the system that is sometimes not 'general
issue', so it makes if very hard to troubleshoot. I've consulted with some
of the experts on this as well, and this was the recommended procedure for
this type of problem. That nothing seems to be helping is an indication
there may be a serious file corruption somewhere. I am the first to prefer
trying everything possible before a reinstall, but, if this doesn't work,
then I don't know what else to offer as an alternative remedy. You've given
it the good old college try, and then some, and obviously, there is a deeper
problem. Give the other a shot, and report back the results.

I'll be trying the rest of these tips tomorrow (too late to start something
that may end in disaster!). But here's some stuff that may add to the
confusion:

One other observation I've made is with both OE and IE6. When I have
multiple windows of IE6 running and I click on one of the windows that
happens to be in the background, it will not raise to the top - even though
the title bar changes to the active color. I have to click on the topmost
window after that, then click on that window in the background, and then it
will raise to the top. The same kind of thing happens if I have one IE6
window and OE running. I suspect this and my other problem are related
somehow.