Can't Sync after Service Pack Install

[Sleepurrz]

I have a relatively new laptop, Enterprise XP, Office 97, and ActiveSync 4.5.
Been syncing my Blackjack with it for several months. All was fine until I
started getting Outlook Junk Mail folder errors (which locked up every time)
and downloaded Service Pack 1. Now I have connection, but get a sync error
85010014.

I have deleted and re-created the relationship and re-installed Activesync.
If I re-install Outlook, I'm going to keep getting locked every time a Junk
E-Mail comes in unless I download the Service Pack again...hence my dilemma.

Grrrr...I NEED MY PHONE!!! Thanks for any help. K

 

[Roady [MVP]]

I assume you meant to say Outlook 2007?
Which mail account type are you using?
What is the exact Junk Email error that you get?

 

[Sleepurrz]

I'm sorry, yes OUTLOOK 2007. Everytime Send/Receive and a junk e-mail comes
in, the absolute second that the Junk E-mail Notification Window opens, the
blasted thing locks. up. So, as per the Microsoft Office website, I
downloaded SP1, and everything has gone down hill from them.

Again, sorry, but I'm not high on the computer literate scale. Is what
you're after an SMTP account type. If so, there's your answer. Appreciate
the info. K

 

[Sleepurrz]

UPDATE. After re-installing Office and Activesync 4.5, I started down the
list on the help page, which led me to gain at least part of my phone
functionality back. Before the problem, I had icon notifications of e-mail,
etc., across the top AND a count of how many. Lost the count, kept the
icons. That problem has been resolved. YAY!

Outlook is working fine on it's own, and it seems that the phone is trying
to communicate, but the error is on the desktop somewhere. If I look at my
connections, it doesn't list my "Sleepurrz" computer as the connection as it
did before, it only shows Windows PC as available. Since we're on a network,
I wonder if that's where the problem lies, but I can't see a way to manually
re-direct ActiveSync to make sure it's looking in the right place.

I'm at about the top of my computer literacy. Any help is appreciated.
Thx. K

 

[Brian Tillman]

UPDATE. After re-installing Office and Activesync 4.5, I started
down the list on the help page, which led me to gain at least part of
my phone functionality back. Before the problem, I had icon
notifications of e-mail, etc., across the top AND a count of how
many. Lost the count, kept the icons. That problem has been
resolved. YAY!

Outlook is working fine on it's own, and it seems that the phone is
trying to communicate, but the error is on the desktop somewhere. If
I look at my connections, it doesn't list my "Sleepurrz" computer as
the connection as it did before, it only shows Windows PC as
available. Since we're on a network, I wonder if that's where the
problem lies, but I can't see a way to manually re-direct ActiveSync
to make sure it's looking in the right place.

I'm at about the top of my computer literacy. Any help is
appreciated.

Your best bet is probably to ask in microsoft.public.pocketpc.activesync