can't send to one contact

  • Thread starter Thread starter Walter Goldschmidt
  • Start date Start date
W

Walter Goldschmidt

I can't send email to my mom. I get this error message from the mail
administrator.

Walt


This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <[email protected]>
Reason: 5.1.1 <[email protected]>: Recipient address rejected:
User unknown in local recipient table


The following websites may contain more information to assist you:

http://help.rr.com/HMSLogic/rrmail.aspx

http://security.rr.com/help.htm

http://security.rr.com/contact.htm

Please do not reply to this message, as it will go to an unread
mailbox
 
There's definitely something wrong with the mailbox for that recipient.
Here is the result of my test:

[Contacting mail.pronto.com [66.235.125.216]...]
[Connected]
220 mail.pronto.com ESMTP Postfix
EHLO Network-Tools.com
250-mail.pronto.com
250-PIPELINING
250-SIZE 50000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
VRFY beatrice234
550 5.1.1 <beatrice234>: Recipient address rejected: User unknown in local recipient table
RSET
250 2.0.0 Ok
MAIL FROM:<[email protected]>
250 2.1.0 Ok
RCPT TO:<[email protected]>
550 5.1.1 <[email protected]>: Recipient address rejected: User unknown in local recipient table
[Address has been rejected]
RSET
250 2.0.0 Ok
QUIT
221 2.0.0 Bye
[Connection closed]
 
Can she send you an email from that address?
Perhaps she doesn't have the account that she thinks she has....
 
With her email system she can only receive. She is a elderly woman and
regular email is to complicated for her. This system is by pronto.
Walt
 
What exactly does that mean Gary. Is the problem with pronto?
Walt

There's definitely something wrong with the mailbox for that recipient.
Here is the result of my test:

[Contacting mail.pronto.com [66.235.125.216]...]
[Connected]
220 mail.pronto.com ESMTP Postfix
EHLO Network-Tools.com
250-mail.pronto.com
250-PIPELINING
250-SIZE 50000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
VRFY beatrice234
550 5.1.1 <beatrice234>: Recipient address rejected: User unknown in local
recipient table
RSET
250 2.0.0 Ok
MAIL FROM:<[email protected]>
250 2.1.0 Ok
RCPT TO:<[email protected]>
550 5.1.1 <[email protected]>: Recipient address rejected: User unknown
in local recipient table
[Address has been rejected]
RSET
250 2.0.0 Ok
QUIT
221 2.0.0 Bye
[Connection closed]
 
Yes, either that Pronto account is corrupted at the server
and needs to be reset (by Pronto tech support), or else the
subscription for that account has lapsed. Is she currently
receiving mail from other senders?

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
What exactly does that mean Gary. Is the problem with pronto?
Walt

There's definitely something wrong with the mailbox for that recipient.
Here is the result of my test:

[Contacting mail.pronto.com [66.235.125.216]...]
[Connected]
220 mail.pronto.com ESMTP Postfix
EHLO Network-Tools.com
250-mail.pronto.com
250-PIPELINING
250-SIZE 50000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
VRFY beatrice234
550 5.1.1 <beatrice234>: Recipient address rejected: User unknown in local
recipient table
RSET
250 2.0.0 Ok
MAIL FROM:<[email protected]>
250 2.1.0 Ok
RCPT TO:<[email protected]>
550 5.1.1 <[email protected]>: Recipient address rejected: User unknown
in local recipient table
[Address has been rejected]
RSET
250 2.0.0 Ok
QUIT
221 2.0.0 Bye
[Connection closed]

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
I've triple checked and I have the address right.
Walt
Click to expand...
Click to expand...
 
Every body can send to her but me.

Walt

Yes, either that Pronto account is corrupted at the server
and needs to be reset (by Pronto tech support), or else the
subscription for that account has lapsed. Is she currently
receiving mail from other senders?

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
What exactly does that mean Gary. Is the problem with pronto?
Walt

There's definitely something wrong with the mailbox for that recipient.
Here is the result of my test:

[Contacting mail.pronto.com [66.235.125.216]...]
[Connected]
220 mail.pronto.com ESMTP Postfix
EHLO Network-Tools.com
250-mail.pronto.com
250-PIPELINING
250-SIZE 50000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
VRFY beatrice234
550 5.1.1 <beatrice234>: Recipient address rejected: User unknown in local
recipient table
RSET
250 2.0.0 Ok
MAIL FROM:<[email protected]>
250 2.1.0 Ok
RCPT TO:<[email protected]>
550 5.1.1 <[email protected]>: Recipient address rejected: User
unknown
in local recipient table
[Address has been rejected]
RSET
250 2.0.0 Ok
QUIT
221 2.0.0 Bye
[Connection closed]

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
I've triple checked and I have the address right.
Walt
Click to expand...
Click to expand...
 
Everybody else can? That's not quite correct. I just tried
sending to her, and it failed again.
You might try sending from a webmail account such as
http://webmail.woh.rr.com
but I doubt it will make a difference.

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
Every body can send to her but me.

Walt

Yes, either that Pronto account is corrupted at the server
and needs to be reset (by Pronto tech support), or else the
subscription for that account has lapsed. Is she currently
receiving mail from other senders?

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
What exactly does that mean Gary. Is the problem with pronto?
Walt

There's definitely something wrong with the mailbox for that recipient.
Here is the result of my test:

[Contacting mail.pronto.com [66.235.125.216]...]
[Connected]
220 mail.pronto.com ESMTP Postfix
EHLO Network-Tools.com
250-mail.pronto.com
250-PIPELINING
250-SIZE 50000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
VRFY beatrice234
550 5.1.1 <beatrice234>: Recipient address rejected: User unknown in local
recipient table
RSET
250 2.0.0 Ok
MAIL FROM:<[email protected]>
250 2.1.0 Ok
RCPT TO:<[email protected]>
550 5.1.1 <[email protected]>: Recipient address rejected: User
unknown
in local recipient table
[Address has been rejected]
RSET
250 2.0.0 Ok
QUIT
221 2.0.0 Bye
[Connection closed]

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
I've triple checked and I have the address right.
Walt

Find out her correct email address. It's apparently incorrect.

--
Vista Home Premium 32 SP1
http://get.live.com/wlmail/overview


I can't send email to my mom. I get this error message from the mail
administrator.

Walt


This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <[email protected]>
Reason: 5.1.1 <[email protected]>: Recipient address
rejected:
User unknown in local recipient table


The following websites may contain more information to assist you:

http://help.rr.com/HMSLogic/rrmail.aspx

http://security.rr.com/help.htm

http://security.rr.com/contact.htm

Please do not reply to this message, as it will go to an unread
mailbox
Click to expand...
Click to expand...
Click to expand...
 
I figured out what was wrong. My sister told me it was called pronto but it
was presto. Once I changed the address to presto it worked. Thanks for your
feedback.

Walt

Everybody else can? That's not quite correct. I just tried
sending to her, and it failed again.
You might try sending from a webmail account such as
http://webmail.woh.rr.com
but I doubt it will make a difference.

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
Every body can send to her but me.

Walt

Yes, either that Pronto account is corrupted at the server
and needs to be reset (by Pronto tech support), or else the
subscription for that account has lapsed. Is she currently
receiving mail from other senders?

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
What exactly does that mean Gary. Is the problem with pronto?
Walt

There's definitely something wrong with the mailbox for that recipient.
Here is the result of my test:

[Contacting mail.pronto.com [66.235.125.216]...]
[Connected]
220 mail.pronto.com ESMTP Postfix
EHLO Network-Tools.com
250-mail.pronto.com
250-PIPELINING
250-SIZE 50000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
VRFY beatrice234
550 5.1.1 <beatrice234>: Recipient address rejected: User unknown in
local
recipient table
RSET
250 2.0.0 Ok
MAIL FROM:<[email protected]>
250 2.1.0 Ok
RCPT TO:<[email protected]>
550 5.1.1 <[email protected]>: Recipient address rejected: User
unknown
in local recipient table
[Address has been rejected]
RSET
250 2.0.0 Ok
QUIT
221 2.0.0 Bye
[Connection closed]

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
I've triple checked and I have the address right.
Walt

Find out her correct email address. It's apparently incorrect.

--
Vista Home Premium 32 SP1
http://get.live.com/wlmail/overview


I can't send email to my mom. I get this error message from the mail
administrator.

Walt


This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <[email protected]>
Reason: 5.1.1 <[email protected]>: Recipient address
rejected:
User unknown in local recipient table


The following websites may contain more information to assist you:

http://help.rr.com/HMSLogic/rrmail.aspx

http://security.rr.com/help.htm

http://security.rr.com/contact.htm

Please do not reply to this message, as it will go to an unread
mailbox
Click to expand...
Click to expand...
Click to expand...
 
Also Gary only those people added to her list can send her email.
Walt

Everybody else can? That's not quite correct. I just tried
sending to her, and it failed again.
You might try sending from a webmail account such as
http://webmail.woh.rr.com
but I doubt it will make a difference.

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
Every body can send to her but me.

Walt

Yes, either that Pronto account is corrupted at the server
and needs to be reset (by Pronto tech support), or else the
subscription for that account has lapsed. Is she currently
receiving mail from other senders?

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
What exactly does that mean Gary. Is the problem with pronto?
Walt

There's definitely something wrong with the mailbox for that recipient.
Here is the result of my test:

[Contacting mail.pronto.com [66.235.125.216]...]
[Connected]
220 mail.pronto.com ESMTP Postfix
EHLO Network-Tools.com
250-mail.pronto.com
250-PIPELINING
250-SIZE 50000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
VRFY beatrice234
550 5.1.1 <beatrice234>: Recipient address rejected: User unknown in
local
recipient table
RSET
250 2.0.0 Ok
MAIL FROM:<[email protected]>
250 2.1.0 Ok
RCPT TO:<[email protected]>
550 5.1.1 <[email protected]>: Recipient address rejected: User
unknown
in local recipient table
[Address has been rejected]
RSET
250 2.0.0 Ok
QUIT
221 2.0.0 Bye
[Connection closed]

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
I've triple checked and I have the address right.
Walt

Find out her correct email address. It's apparently incorrect.

--
Vista Home Premium 32 SP1
http://get.live.com/wlmail/overview


I can't send email to my mom. I get this error message from the mail
administrator.

Walt


This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <[email protected]>
Reason: 5.1.1 <[email protected]>: Recipient address
rejected:
User unknown in local recipient table


The following websites may contain more information to assist you:

http://help.rr.com/HMSLogic/rrmail.aspx

http://security.rr.com/help.htm

http://security.rr.com/contact.htm

Please do not reply to this message, as it will go to an unread
mailbox
Click to expand...
Click to expand...
Click to expand...
 
Ah, no wonder that email address came up bad.
Glad to have helped.

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
I figured out what was wrong. My sister told me it was called pronto but it
was presto. Once I changed the address to presto it worked. Thanks for your
feedback.

Walt

Everybody else can? That's not quite correct. I just tried
sending to her, and it failed again.
You might try sending from a webmail account such as
http://webmail.woh.rr.com
but I doubt it will make a difference.

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
Every body can send to her but me.

Walt

Yes, either that Pronto account is corrupted at the server
and needs to be reset (by Pronto tech support), or else the
subscription for that account has lapsed. Is she currently
receiving mail from other senders?

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
What exactly does that mean Gary. Is the problem with pronto?
Walt

There's definitely something wrong with the mailbox for that recipient.
Here is the result of my test:

[Contacting mail.pronto.com [66.235.125.216]...]
[Connected]
220 mail.pronto.com ESMTP Postfix
EHLO Network-Tools.com
250-mail.pronto.com
250-PIPELINING
250-SIZE 50000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
VRFY beatrice234
550 5.1.1 <beatrice234>: Recipient address rejected: User unknown in
local
recipient table
RSET
250 2.0.0 Ok
MAIL FROM:<[email protected]>
250 2.1.0 Ok
RCPT TO:<[email protected]>
550 5.1.1 <[email protected]>: Recipient address rejected: User
unknown
in local recipient table
[Address has been rejected]
RSET
250 2.0.0 Ok
QUIT
221 2.0.0 Bye
[Connection closed]

--
Gary VanderMolen, MS-MVP (Mail)


I've triple checked and I have the address right.
Walt

Find out her correct email address. It's apparently incorrect.

--
Vista Home Premium 32 SP1
http://get.live.com/wlmail/overview


I can't send email to my mom. I get this error message from the mail
administrator.

Walt


This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <[email protected]>
Reason: 5.1.1 <[email protected]>: Recipient address
rejected:
User unknown in local recipient table


The following websites may contain more information to assist you:

http://help.rr.com/HMSLogic/rrmail.aspx

http://security.rr.com/help.htm

http://security.rr.com/contact.htm

Please do not reply to this message, as it will go to an unread
mailbox
Click to expand...
Click to expand...
Click to expand...
 
Sounds like she uses a 'white' list method of spam rejection.

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
Also Gary only those people added to her list can send her email.
Walt

Everybody else can? That's not quite correct. I just tried
sending to her, and it failed again.
You might try sending from a webmail account such as
http://webmail.woh.rr.com
but I doubt it will make a difference.

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
Every body can send to her but me.

Walt

Yes, either that Pronto account is corrupted at the server
and needs to be reset (by Pronto tech support), or else the
subscription for that account has lapsed. Is she currently
receiving mail from other senders?

--
Gary VanderMolen, MS-MVP (Mail)


Walter Goldschmidt said:
What exactly does that mean Gary. Is the problem with pronto?
Walt

There's definitely something wrong with the mailbox for that recipient.
Here is the result of my test:

[Contacting mail.pronto.com [66.235.125.216]...]
[Connected]
220 mail.pronto.com ESMTP Postfix
EHLO Network-Tools.com
250-mail.pronto.com
250-PIPELINING
250-SIZE 50000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
VRFY beatrice234
550 5.1.1 <beatrice234>: Recipient address rejected: User unknown in
local
recipient table
RSET
250 2.0.0 Ok
MAIL FROM:<[email protected]>
250 2.1.0 Ok
RCPT TO:<[email protected]>
550 5.1.1 <[email protected]>: Recipient address rejected: User
unknown
in local recipient table
[Address has been rejected]
RSET
250 2.0.0 Ok
QUIT
221 2.0.0 Bye
[Connection closed]

--
Gary VanderMolen, MS-MVP (Mail)


I've triple checked and I have the address right.
Walt

Find out her correct email address. It's apparently incorrect.

--
Vista Home Premium 32 SP1
http://get.live.com/wlmail/overview


I can't send email to my mom. I get this error message from the mail
administrator.

Walt


This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.

Recipient: <[email protected]>
Reason: 5.1.1 <[email protected]>: Recipient address
rejected:
User unknown in local recipient table


The following websites may contain more information to assist you:

http://help.rr.com/HMSLogic/rrmail.aspx

http://security.rr.com/help.htm

http://security.rr.com/contact.htm

Please do not reply to this message, as it will go to an unread
mailbox
Click to expand...
Click to expand...
Click to expand...
 
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