Can't send or receive messages when online

[Guest]

I have been using messenger for about 10 years and I've never seen this
problem. I just started a new job and set my boss up to use Windows
Messenger. He was able to log on and add me as a contact. But when he goes to
send me a message, he receives a return message saying it couldn't be sent.
And when I message him from my computer, it looks like it goes through but
nothing shows up on his screen.

Any idea what's happening here? There are no problems on my end, I am able
to message my other contacts with no problem.

Thanks in advance for any assistance!

 

[Jonathan Kay [MVP]]

Greetings Annette,

Is this just on the public .NET Messenger network or a local network like Exchange IM?

If the latter, this is probably do to a local firewall being installed on the computer.
Disengage it and you should be sorted.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.