Can't send emails

[John Thullner]

Can anybody help.
This is the error message I get continuously.
John

The connection to the server has failed. Subject 'Re: can receive but not
send emails', Account: 'pophm.sympatico.ca', Server: 'smtp1.sympatico.ca',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error
Number: 0x800CCC0E

 

[Frank Saunders, MS-MVP OE/WM]

Can anybody help.
This is the error message I get continuously.
John

The connection to the server has failed. Subject 'Re: can receive but not
send emails', Account: 'pophm.sympatico.ca', Server: 'smtp1.sympatico.ca',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error
Number: 0x800CCC0E

This is usually caused by an anti-spam program or an anti-virus set to scan
email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPOR...6d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPOR...85256edd00478dbd?OpenDocument&src=bar_sch_nam

See also
http://help.expedient.com/mailnews/norton_antivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

 

[Steve Cochran]

Check that your SMTP port settings are correct under Tools | Accounts | Mail
| Properties | Advanced. Also make sure you don't have antivirus set to
scan email. See www.oehelp.com/OETips.aspx#3

If that is not the issue, then see this from another thread:

1. Go to the Vista start menu and type cmd
2. The search results will display a program titled cmd
3. Right-click on the link and select "Run as administrator"
4. type "netsh interface tcp set global autotuning=disabled" without
the quotatioin marks
5. Test your POP account and see if you can now download your mail.
6. If nothing changes, reenable the autotuning feature by typing
"netsh interface tcp set global autotuning=normal"

That was for receiving messages, but it might help for the send.

steve