Can't see attachments

J

jim

We've got a user running Outlook 2003. He often receives quotes and other
documents from company's we do business with. On some emails he is unable
to see any attachments at all. There's no paperclip or anything else to
indicate an attachment was included with the email.

If he forwards the email to a co-worker, they can see it just fine. If he
views the emails in OWA, the attachments are there. I've gone over his
Outlook view settings and there's nothing specific that would keep
attachments from not being shown.

Any ideas?

Thanks in advance.
 
D

Diane Poremsky [MVP]

Do you know what client the sender is using? This was a somewhat common
issue when outlook 2003 was first released and if I recall, only happened
when the sender used a Mac - it was a combination of the mail server
software and the Mac mail client. I thought an update fixed it - but I can't
find my notes on it (and I probably wrote at least one article about it.
:( )










** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **
 

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